Kia Downtown LA - Service Center

When I arrived I was first in line, and was approached within minutes to be signed-in for service. Although it was about a 2 hour service time, I was able to travel into downtown L. A. to s favorite shop within minutes to be signed-in for service. Although it was about a 2 hour service time, I was able to travel into downtown L. A. to s favorite shopping center and spend the waiting time there. I was one-half block away from the dealership when I received the call saying my vehicle was ready, so overall it was a very good experience. More

Check in time was a little long, but service advisor was very nice and the service was done quickly. Julie was very friendly and professional. very nice and the service was done quickly. Julie was very friendly and professional. More

Great customer service! I was not displeased with any of my time at the Kia service center. My service representative was very kind and amazing. my time at the Kia service center. My service representative was very kind and amazing. More

Excellent work done to my car I am very happy with the job they did thank you Kia downtown la will be going back f job they did thank you Kia downtown la will be going back f More

When my a/c didn't work on my brand new 2021 Sportage, I wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhi wasn't please that I would have to bring my car to the service center in downtown LA. After diagnosing the problem, and they knew it would take awhile, they offered me a loaner, which helped me immensly! The service manager, Joe, and service advisor, Mark M kept in touch with me, to update the progress. The process to return the rental car and pick up my vehicle was seamless. Good job! I love my new SUV again! More

Terrible does not want to fully check my car and charged me to install a wiper blade and I didn’t ask me first and I am very upset me to install a wiper blade and I didn’t ask me first and I am very upset More

Very thorough service process from the time I bring my car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes ove car until the time all of the work is completed. I never wait too long once I arrive to have my car taken by a service rep. My service rep goes over all services in detail, sometimes offering additional services for me to consider for optimal vehicle performance and explains charges and payment options clearly. And, for the times when I leave my car at the dealership for service and go away, my service rep will contact me via call and/or text to let me know when my car is ready to pick up. More

Always the best service. And always on time. I like how they tell you up front what they Will do and how long it Will be to get the job done. they tell you up front what they Will do and how long it Will be to get the job done. More

The service is good except they didn’t call when my car was. ready.That’s all I have to say. They gave me good advice. was. ready.That’s all I have to say. They gave me good advice. More