Kia Downtown LA - Service Center

The service manager I thought new was super .. better than my last experience. I watched him perform multitasking while I was waiting my car and he was so super...I forgot his name. better than my last experience. I watched him perform multitasking while I was waiting my car and he was so super...I forgot his name. More

It was excellent service and fast When I call to make the appointment they told me it will take about four hours. I asked to be out of my work for the time, but it was less than an ho When I call to make the appointment they told me it will take about four hours. I asked to be out of my work for the time, but it was less than an hour I was very happy and please with the services, coffee and snacks thank you so much More

Great customer service Had a good experiencd. Even though it took about 2 hours it didn't feel that way. They have different ways as entertaiment. TV was avaialble and diffe Had a good experiencd. Even though it took about 2 hours it didn't feel that way. They have different ways as entertaiment. TV was avaialble and differe t snaks as well More

Excelente El personal de Kia es muy profesional. Especialmente Jaime Almanza el servicio fue muy rápido y muy profesional. Tienen excelente equipo de trabajo. El personal de Kia es muy profesional. Especialmente Jaime Almanza el servicio fue muy rápido y muy profesional. Tienen excelente equipo de trabajo. Revistas Coffee Airé acondicionado Sillas muy cómodas ME hacen sentir un cliente importante. More

Excelent!!!! I wanted to book the appointment online and I could not. I did it by phone, the appointment was fast, they took care of me very quickly, they took me I wanted to book the appointment online and I could not. I did it by phone, the appointment was fast, they took care of me very quickly, they took me on a shuttle to a mall to wait the 2 hours of service, they came to pick me up. Really the service and friendliness of all is excellent. More

GREAT By far best service I have received!Eric Duarte made sure that I was well taken care of! Thank you so much for clarifying the concerns I had :) By far best service I have received!Eric Duarte made sure that I was well taken care of! Thank you so much for clarifying the concerns I had :) More

I was lied to and cheated by Kia of Downtown Los Angeles I took my car in for service. I dropped it off and the next day when I went to pick the car up, the front bumper had damage. I let Khalil Chaaban, who I took my car in for service. I dropped it off and the next day when I went to pick the car up, the front bumper had damage. I let Khalil Chaaban, who was extremely rude with me. He check the diagram that was noted when I dropped the car off and saw that the car was not checked in with the same damage. He offered to fix the car only if I leave the car for 5 days. I told them I have my own body shop and they will fix it in a day. He told me to give them a quote and they will write me a check. When I gave him a quote, Khalil Chaaban became extremely rude and condescending. He forwarded the complaint to his manager Frank Gonzalez who was even ruder, and argumentative . He kept referring to me as buddy in a condescending way and telling me " that's the only offer on the table, buddy" instead of being apologetic and courteous about damaging my newly painted car. Finally when I got my insurance involved, which gave me a quote about $200 dollars higher that my original body shop did, Frank Gonzalez and Khalil Chabaan lied to the insurance company. Saying that they offered to fix the car as a courtesy and that the car was damaged before I had even gotten there, which was an out right lie, or else they would not have offered to fix it or write me a check for the damages. My experience at Kia Of Downtown LA has been awful, horrible, almost a nightmare. So I am writing this complaint now to tell you I was cheated by Frank Gonzalez and Khalil Chaaban,. I want to let the people of KIa know how their Kia dealership in on of the prime locations of Los Angeles is being run by a group of guys who lied to me and cheated me after damaging my car. As a business owner myself, I recognize People like Khalil Chabaan and Frank Gonzalez should not be in the customer service business representing a huge brand like Kia. I have forwarded a copy of this complaint along with pictures to the executives of Kia of which their emails I found online. Maybe all of them will not receive the email, but I am sure more than one person will get the email and take notice of how badly customers are being treated (This is not Franks first complaint on yelp). I really tried to work with these guys before having to resort to this. I spoke to Khalil to try one last time to resolve this and he ended the conversation by saying " Do whatever you want to do, I can't help you." The list below is the people I have forwarded this complaint too. James Bell Director of Coroprate communications for KIA James Hope National Manager, Product Communications for KIA Howard Lim Sr. Coroprate Communications Manager for KIA John Dominguez Product Communications/Social Media Manager for KIA Julie Murphy Sr Corporate Communications Analyst for KIA I have also filed this same complaint with the following agencies: Better Business Bureau California Department of Consumer Affairs USA.Gov consumer complaints Federal Trade Commission Edmunds.com: Car Dealership reviews ConsumerAffairs.com And I plan on calling WPTV Channel 5 Consumer WatchDog and 7 On your side Any consequence that comes from these set of complaints, you have Khalil Chaaban and Frank Gonzalez to thank for, men like this will run a business and a brand right into the ground.. They are not qualified to be assisting any customer, on any matter.. Anybody that wants more information on this matter, or wants to know about the status of my complaints to the above agencies can email me. Thanks, Amir cheated.kia.customer@gma… More

Excellent Early service. Done on time. Pleasant and approachable staff. Nice waiting room along with decent snacks. Eric was very helpful, knowledgeable, and ev Early service. Done on time. Pleasant and approachable staff. Nice waiting room along with decent snacks. Eric was very helpful, knowledgeable, and even convinced me to rotate my tires because I had never done it before. More

Great! Excellent Staff and service. Really demonstrated professionalism and provided me with excellent customer service. Coffee could be stronger, but it wa Excellent Staff and service. Really demonstrated professionalism and provided me with excellent customer service. Coffee could be stronger, but it was good. I enjoyed the atmosphere! More

Great customer service overall. The staff was friendly and wonderful. Even offer me snacks and drinks. They kept me up to date on my vehicle. The staff was friendly and wonderful. Even offer me snacks and drinks. They kept me up to date on my vehicle. More