Kia Downtown LA - Service Center

I had a great experience. Everything went well. They have great snacks and drinks in the waiting area. Everything went well. They have great snacks and drinks in the waiting area. More

Good customer service and very friendly time waiting was very good we didn't wait long for my car to be finished very good we didn't wait long for my car to be finished More

I had a wonderful experience with this Kia Dealership. They were prompt, professional and thorough. They were prompt, professional and thorough. More

Great service and helpful staff throughout y entire time there at the service center, I definitely recommend this spot. there at the service center, I definitely recommend this spot. More

Excellent service. Friendly customer service rep. The car is running much better considering what it was Friendly customer service rep. The car is running much better considering what it was More

Great service check-up. Desiree was incredibly helpful and communication throughout the day was solid - and the extra cold waters were appreciated on such a hot day. Thanks Desiree was incredibly helpful and communication throughout the day was solid - and the extra cold waters were appreciated on such a hot day. Thanks so much for everything! More

Waited an hour in line before anyone even spoke to me about what the process would entail, when I had an appointment pre booked Waiting area very cramped. Space is not large enough to accommodate volume about what the process would entail, when I had an appointment pre booked Waiting area very cramped. Space is not large enough to accommodate volume - cars have to double park on street and the meter maids come and get tickets that the company just pays. Messy. More

Getting my car serviced was pretty fast did not have to wait too long. The employees there were also very friendly, MAYKEL AVANECIAN was the person that helped me out who was great as well. wait too long. The employees there were also very friendly, MAYKEL AVANECIAN was the person that helped me out who was great as well. More

The person who assisted me was very courteous and attentive. He even delivered the papers to me personally after the works on my car has been done. attentive. He even delivered the papers to me personally after the works on my car has been done. More

It took them more than three (3) weeks to complete the repair, a loaner became available the same day my vehicle was finished with repairs. The service advisor didn't even know the parts had come in that repair, a loaner became available the same day my vehicle was finished with repairs. The service advisor didn't even know the parts had come in that day, as I was there to pick up the loaner. Something that should have been fixed prior to it being sold to me six months ago. They wouldn't keep me informed as to the status of my repairs. When I picked up my vehicle the exterior was filthy, I had just washed it just prior to taking it in for service. They only washed the windshield! A side note concerning KIA of Carson who sold me the vehicle. The vehicle has wheel locks on but they did NOT supply a key, good thing I didn't have a flat tire at some point. Still working on getting that key. Isn't that kinda like selling a vehicle but not giving the buyer the keys? More