Kia Downtown LA - Service Center

Great staff, extremely fast service. Desiree Rodriguez was helpful in suggesting what service options were best and ver accommodating to my schedule. Desiree Rodriguez was helpful in suggesting what service options were best and ver accommodating to my schedule. More

They always take too long , maybe hire more mechanics? Last time they took weeks just to xxxxx my problem. Last time they took weeks just to xxxxx my problem. More

Only had to wait an hour and a half which isn’t bad , it isn’t always that quick so I appreciated it isn’t always that quick so I appreciated it More

I have had only good experiences when I took my car for service. Each time I made the appointment and I was helped right on time each time. Desiree is amazing and always takes care of me on time and with service. Each time I made the appointment and I was helped right on time each time. Desiree is amazing and always takes care of me on time and with care. I will go to Downtown to have her help me every time! More

I don't like to write reviews. But I will say that Misael Rios was great. Very helpful. But you all need to fix the bell at the cashier's desk. Thanks! But I will say that Misael Rios was great. Very helpful. But you all need to fix the bell at the cashier's desk. Thanks! More

Arturo was really wonderful to work with. He was professional and gave updates throughout the process. He was professional and gave updates throughout the process. More

What a horrible place is it! ! It took two days to fixed a small issue. They didn't call even after the service was completed, so I called more than 5 times to check on myself, bu ! It took two days to fixed a small issue. They didn't call even after the service was completed, so I called more than 5 times to check on myself, but they kept not answering the phone or saying they would call back, but they didn't. In the end, it was already ready, but they didn't call, me so I had to use Uber for two days. There is no rental car or shuttle service here even if it takes more than 24 hours. Plus, It took two hours just to find the car from their parking lot, and the car came out without even solving the problem that I requested. My assistant didn't help me much as she was busy chatting with the other employees in front of me without helping. This space was narrow and crowded, and there was no proper service at all. More

Arturo was great, very helpful and kind. All the guys working were very nice and considerate. Thank you! All the guys working were very nice and considerate. Thank you! More

Tardado y tuve mi carro se tenía que quedar y tuve q regresar por el regresar por el More