Kia Downtown LA - Service Center

The worst experience I’ve ever had in car service , no communication I would have to call every day because there was no communication . They had my car for over a week the first week they could tell me w communication I would have to call every day because there was no communication . They had my car for over a week the first week they could tell me what the problem was after that still have to wait to see if the warranty cover which it didn’t so I had to pay ! I had them also to a full service Change which cost $899 apart for the other service I needed they return my car with no water !!! I will not be taking my car back there ! More

Excellent customer service no add on he listen to the customer no surprise's and explained in detail customer no surprise's and explained in detail More

I love Arturo's customer service. My car was brought to me in a timely matter even though they were short staffed. My car was brought to me in a timely matter even though they were short staffed. More

Aruro,, The agent that helped, me was great. But I was disappointed as I was told that what I needed was free and when I got there it turns out it was nearly $300! Just for adding Freon. The ag But I was disappointed as I was told that what I needed was free and when I got there it turns out it was nearly $300! Just for adding Freon. The agent helped in getting it discounted but it still was very high for what it was, specially since I had been told it was free under my warrantee. More

The staff is very friendly. Once my car is in the dealership they work on it very quickly. However, communication from Kia is very poor. I brought my car in for a safety recall. Once my car is in the dealership they work on it very quickly. However, communication from Kia is very poor. I brought my car in for a safety recall. They returned my car to me and only later did I discover they had not completed the safety recall because they needed a part. No one at the dealership informed me of this. Had I not checked I would have made the assumption the safety recall was complete. I called to Kia three different times to complete the safety recall and was told several times I would receive a return call. I never did. On my 3rd call I was told the piece had already arrived and I could make another appointment. The nearest appointment was a week from that date. The communication is poor and non efficient. More

This service center is located right next to downtown LA. Good luck finding parking because there is no specific lot for customers waiting or if someone is picking you up. People are double parked and hard t Good luck finding parking because there is no specific lot for customers waiting or if someone is picking you up. People are double parked and hard to get in or out of the street to get service. I went in for a quick repair and I was expecting to wait about an hour but it took two and a half. It was my day off so had no rush but you have to expect to wait if it’s a high volume of cars lined up in the street. I dislike going to this dealership to get my service done, but it’s the closest thing to my house and I usually go for a walk around USC when I’m there. More

Service personnel excellent as well as timely service! The long appointment line to get in was over 1 hour! Bad. Location isn't convenient and far for me in traffic but it's the closest dealer. The long appointment line to get in was over 1 hour! Bad. Location isn't convenient and far for me in traffic but it's the closest dealer. More

I had some conflict with my lease contract and I had go back to the dealership but maykel avanecian was very patient and very nice back to the dealership but maykel avanecian was very patient and very nice More

I didn’t like paperwork just sitting on the desk while agent had gone to lunch. agent had gone to lunch. More

Was great experience everyone helped me good I will recommend everyone to visit kia downtown Los Angeles recommend everyone to visit kia downtown Los Angeles More