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1,451 Reviews of Kia Downtown LA - Service Center
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February 02, 2024
I bought my KIA RIO 9 years ago brand new. Lousy mileage from day one, average 20-23 miles in city. Management was not interested in giving me a better one. They'd do tests and say it's n Lousy mileage from day one, average 20-23 miles in city. Management was not interested in giving me a better one. They'd do tests and say it's not their fault. They'd say call a special 800 number, which was a waste of time. The problem with KIA is they boast of great customer service, but it doesn't exist. When I bought the car I got free oil changes and a carwash. They discontinued the carwash and oil changes now cost $100. I would not recommend KIA service. Vehicle took 2 hours 20 minute not an hour or less. The TV blares from the sitting room, it is way too loud as we sit in chairs that are dirty, my clothes turned black. The garage drop off area is chaotic and crowded. For a future discount, they tell you what to say on customer service surveys to make them look good. With the exception of AJ (he's great) and a previous agent Khahil (sp?) my experience has not been positive. Though I will admit, except for my car's poor mileage, it's actually a good car. Just wish I could get better service and a car with better mileage. More
by losangelesmary
Verified CustomerEmployees Worked With
AJ is excellent
February 01, 2024
The line to get into the service center is always super long. It's also super painful to get any warranty work done here. My most recent time was the last straw...I sold my Kia the next day and bought anot long. It's also super painful to get any warranty work done here. My most recent time was the last straw...I sold my Kia the next day and bought another brand. More
by Steve S
Employees Worked With
Zubair Ali
February 01, 2024
La mala atención la línea afuera en la calle de los talleres no ponen los lúdricantes que usa en motor del carro y dejan todo manchado de ludricante el motor mal servicio talleres no ponen los lúdricantes que usa en motor del carro y dejan todo manchado de ludricante el motor mal servicio More
by DAVIDERAMOS323
Employees Worked With
Misael Rios
January 31, 2024
Everyone at the service center i Is very friendly and engaging. If they can’t handle situation for you, they would definitely find the right person to make sure you leave with a smile. I appreciate Mike engaging. If they can’t handle situation for you, they would definitely find the right person to make sure you leave with a smile. I appreciate Mike on the extra mile to make sure I was taken care of. I sent him an email with some concerns and he responded and make sure that the issue was resolved. More
by jtoya83
Employees Worked With
Mike
January 30, 2024
Everytime I'm inside a dealership, one important question I would ask or google check is the service as well as customer care. Emilio Quinonez, was my service advisor and I immediately felt his professional I would ask or google check is the service as well as customer care. Emilio Quinonez, was my service advisor and I immediately felt his professionalism. Emilio answered all my questions and concern, even kept his promise to text me once it's done. He represented KIA Downtown well and would like to give him a perfect rating of 10. More
by LEO
Employees Worked With
Emilio Quinonez
