Kia Downtown LA - Service Center

Made a appointment for a recall 2 weeks in advance was sent a text message a day before to confirm. Got to the appointment to find out the part wasn’t in stock and they needed to order the part and it wou sent a text message a day before to confirm. Got to the appointment to find out the part wasn’t in stock and they needed to order the part and it would take 3 to 5 days. Not sure why the part wasn’t ordered when I made the appointment. I left with a recall still open and waiting for the part to come in. Stuff showed no interest in my feedback or concern. More

the were helpful, personable, and I did not wait as long as they told me. fast and reliable. as they told me. fast and reliable. More

Hello - The advisors are very nice and helpful. I appreciate that they make sure I understand what are my car needs and are straight forward on the details. It was nice to also find out about Sunbi I appreciate that they make sure I understand what are my car needs and are straight forward on the details. It was nice to also find out about Sunbit so I can make smaller payments on my car service. Thank you guys for your time and help. More

Other than an initial delay in communication, the service was great. Easy process getting in and out! was great. Easy process getting in and out! More

Everytime I come to Kia dtla I always receive excellent & fast service. The staff is very helpful and friendly fast service. The staff is very helpful and friendly More

Good service , friendly people. Desiree Rodriguez was very helpful and explained everything thoroughly and gave good customer service . Desiree Rodriguez was very helpful and explained everything thoroughly and gave good customer service . More

I visited Kia with a new purchase and came in for three recalls. Recalls were taken care of. However I purchase a headlight and there was apparently wiring disconnected from my vehicle. I was not notified recalls. Recalls were taken care of. However I purchase a headlight and there was apparently wiring disconnected from my vehicle. I was not notified of this nor was it written down in the write up of my first visit. I visited Kia this past Wednesday (to resolve non-working headlight) with an appointment and waited three hours for someone to tell me about wiring/a need for diagnostics report. Beyond that, a week later I went to see a mechanic and they found that the NEW headlight installed by Kia was broken. So I 1. paid for a headlight that wasn’t connected and 2. literally broke within a few days? I find this very frustrating. Why didn’t someone tell me about this beforehand? Why was the wiring ignored? Besides that, waiting for so long to be seen is absolutely inconsiderate of people’s time. Please consider adjusting appointment times if there is a lack of staff/technicians. I personally will not consider going back to Kia for anything. More

Service was amazing and staff was very proffessional! i work 2 blocks away from the service department and kia of dtla and staff were friendly enough to give me a ride back to work! i work 2 blocks away from the service department and kia of dtla and staff were friendly enough to give me a ride back to work! More

Great honest service. No hassle. Good communication. Don’t mandate how many words a review must be. That’s bad form No hassle. Good communication. Don’t mandate how many words a review must be. That’s bad form More

Had hard time getting in touch with anyone on serval attempts finally did service man tried to help but promises were broken car returned to me dirty was promised to be cleaned didn’t want to accept a c attempts finally did service man tried to help but promises were broken car returned to me dirty was promised to be cleaned didn’t want to accept a cashier check from a bank this is a business in America that takes Cashier checks I felt this business was shady thou they tried to be helpful they failed my car was there for over a month at one point the service dealer told me he didn’t know where my car was !! After I had it towed there I will never deal with this Kia service department again More