Kia Mall of Georgia

Bought my 2014 Kia Soul at Kia Mall of Georgia and have had terrible engine problems for years. After many visits to the service department and many dollars spent following their recommendations, they fina had terrible engine problems for years. After many visits to the service department and many dollars spent following their recommendations, they finally agreed to replace my engine. However, I am now stuck paying for a rental car while Kia waits for a new engine to be shipped from Korea. This is day 44 of me paying for the rental and waiting waiting waiting for updates. My car is under warranty, so Kia should be paying for my rental or giving me a loaner until repairs are done. They won't even give me an estimate on when the repairs will be done, and claim it is out of their hands. So much for being a loyal customer. More

I bought a KIa EV6 from Jim Ellis Kia. Unfortunately that dealership is 50 miles from my home so when I had some issues with the battery charging only to 60-70% I took it to Kia Mall of Ge Unfortunately that dealership is 50 miles from my home so when I had some issues with the battery charging only to 60-70% I took it to Kia Mall of Georgia as they are only 10 miles from home. I have taken to them 3 times on the same issue, with 0 results. Every time they tell me that they have turned in a ticket to Kia. The last time I left it with them for 12 days and the 11th day I had to call them. They stated no response from Kia but they would contact Kia and be in touch. So out of 3 times in service I have never received a call back from this service department and I had to make the first call. The 2nd time it happened I followed up with the GM and he promised me this poor communication would never happen again. Well they had the car for 12 days and no call back. So this morning (3 weeks after picking it up) I contacted the GM and his response was Kia has not provided them a solution therefore I should contact Consumer Affairs! Really? What about the warranty since the car is 7 months old? He said there was nothing he could do. When I asked him about the poor follow up and communication he had no response…not even an apology! I then called Jim Ellis Kia and they have already called me back twice with schedules and their plan to deal with this problem including a loaner car, which was never offered at Kia Mall of Georgia. It’s one thing for a service technician not to communicate but when the Service Manager and General Manager offer this type of service it is totally unacceptable. I would never buy a car from these folks or allow them to provide service on a car, especially with leadership like this. Tom (Extremely disappointed) More

I am not pleased with this dealership what so ever. I bought a used car over 2 years ago (bought an extended warranty as well) to find out a week after purchasing it that my AC lines were clogged and w I bought a used car over 2 years ago (bought an extended warranty as well) to find out a week after purchasing it that my AC lines were clogged and water was flooding my floor board, I took my car in and was told service was too busy that day and to put a towel down in my floor board until they could get me in to fix the problem. A couple months ago, I took my car in about it burning oil and was then told my car has to blow up before they can do anything about. I am now broke down on the side of the road (was on my way to the dealership to have it looked at again) because they couldn’t fix the issue at hand the first time) am gonna have to pay for a tow truck out of MY pocket because this dealership is too sorry to fix the problem before it’s a bigger problem. If I could put zero stars I would, DO NOT BUY A CAR FROM THIS DEALERSHIP. More

How you practice your business is wrong. There is no reason for me to go into detail about my 2 experiences with your service. There is no reason for me to go into detail about my 2 experiences with your service. More

Advertising one price and then verbally giving you another. I found a car I was interested in buying online and since the price was listed on their web page I contacted my bank to get pre-approval for another. I found a car I was interested in buying online and since the price was listed on their web page I contacted my bank to get pre-approval for the amount. I went to go see the car and upon arriving I was greeted by a salesman. The salesman then advised there was a $7,000 mark-up due to the availability of the cars. Understandable with everything going on. My issue is that they are misleading people with their false advertising. Has I known the price they were truly seeking for the car I would not have had my credit ran nor wasted my time to go see it. It is not good business to draw people in under false pretense and im pretty sure it's also against the law. More

Advertises MSRP on website, does not address dealer mark up unless customer asks. "We may be able to work on pricing if you have a trade and use our financing." up unless customer asks. "We may be able to work on pricing if you have a trade and use our financing." More

Wow as I am reading the other reviews we should have done our homework before purchasing a vehicle here Bad Customer Service We got a Car Maintenance Plan but were not advised we needed to use it at th our homework before purchasing a vehicle here Bad Customer Service We got a Car Maintenance Plan but were not advised we needed to use it at their locations. 1k's of Kia dealers in the USA and we are locked into one for Oil Changes...etc.. No way we go Kia again Then when we go we are hot with out of pocket expenses because the Engine needed cleaning The hits keep coming Stay away More

I contacted this dealership via internet inquiry in regards to a 2022 Kia K5 GT that they had gotten an allocation from that was coming to their lot. I chose to contact this dealership (even though the regards to a 2022 Kia K5 GT that they had gotten an allocation from that was coming to their lot. I chose to contact this dealership (even though they were 4 hours plus a time zone change) because they were the closest dealership with this specific trim (it is harder to find but not impossible). I was told they were selling it for $45 plus tax, title, and fees. I asked what the AMV (adjusted market value) the dealership was charging being that MSP says $37,145 (which would be over $7800 AMV). The salesperson told me there is a premium market adjustment over MSRP of roughly $8 plus tax, title, and fees. To that I told them that I would wait for an available one around here, that the AMV was lower around my area and the AMV out in their area was more than I was willing to drive 4 hours for and pay additional. I thanked them for their time. They said "you're welcome. It is the only available K5 GT in the country at this time. Best of luck on your search!" It wasn't. Further more than that, I found one 2 or 3 days later from a dealership 1 hour from them that had 4 GTs get allocated to them, 2 of those fit what I was looking for with the GT1 package. I drove there, test drove one of the ones without the GT1 package since those weren't in yet, and purchased one of the ones with the GT1 package and they're going to bring it to my home (no additional cost) all 8 days later. I was then contacted today by the same salesperson asking if I was still in the market for a K5 GT and they let me know theirs has arrived and is available. I let them know "I'm no longer in the market, thank you for wishing me best of luck the last time we spoke; I purchased a 2022 Kia K5 GT with the GT1 package (coming on the 23rd) for $38,813 + tax, title & fees an hour south of you as they got 4 GTs in on allocation 2 or 3 days after you mentioned yours was a premium market adjustment of almost $8k." More

the WORST customer service!!!!! So extremely rude and unprofessional!! Do not waste your time! They willl add 8,000 to your ticket price!! unprofessional!! Do not waste your time! They willl add 8,000 to your ticket price!! More

Terribble experience at Kia - Maul of Georgia. I STRONGLY ADVISE BUYER GO ANYWHERE ELSE - ESPECIALLY FOR SERVICE. I dealt directly with the owner, Chad Sutherlin. The problem starts at the top. Brought the c ADVISE BUYER GO ANYWHERE ELSE - ESPECIALLY FOR SERVICE. I dealt directly with the owner, Chad Sutherlin. The problem starts at the top. Brought the car in for "recall" and other service matters. I provided my concerns and the 'error' code print outs to Mike Taylor and Scott the service manager. They had it Tuesday - Thursday and returned with a bill for things I did not request. They said it was fixed. No it wasn't ---- why? because they were too lazy to address all "recall" items. The error codes I gave them were for a Brake-Pedal Stop Pad Recall on all Kia models. They NEVER addressed the issue of unknown battery drain (it's the 2018 Recall). They charged for some extensive electronic diagnostic which was 'very time consuming' they said. Paid, brought the car home - the next morning dead dead battery (which was brand new). Called out of state Kia dealership - and they immediately found the 2018 recall. It is literally a 20 cent part - Brake Pedal Stop Pad...and an easier fix. I asked Owner Chad Sutherlin, "Would he buy or service a car after learning of my experience?" Owner Chad Sutherlin replied, "Why would I buy a car, I get a company car." He apologized for "Their Failure to Provide good service" ----- but he kept the blood money.....Greedy Grifters at Maul of Georgia More