Kia Of Bradley

We went to Kia of Bradley to look at a used 2010 Kia Soul for our 22 year old daughter,when we got there it was sold, they tried to sell us on a new 2010 but it was out of her price range. We were told they for our 22 year old daughter,when we got there it was sold, they tried to sell us on a new 2010 but it was out of her price range. We were told they were surely be able to find a used one for us at a monthly payment she could afford, just give them a few days ( and a $1000 deposit to show that we were sincere). After 6 days without a call from Greg and numerous un-returned calls to Taylor our salesperson we started calling them, they supposedly tried to call us but couldn't reach us. On the seventh day when I called Greg he told us the one we wanted ( a green one) didn't show up at the auction but it would be there on Friday, I gave him my cell# and asked him to call me one way or the other....no call on Friday.... my daughter called Taylor twice on Saturday without a promised return call, When i called Greg late Saturday evening he told me he had a silver one, when I told him we didn't want a silver one he hungup on me. First thing Monday morning Greg was unavailable and Taylor was sick, so I talked to Nick the new car manager, I gave him our details about downpayment and monthly payment, he assured me to give him a few hours and he could make something happen "buddy", I gave him two hours and called... he was tied up with a customer..give him another hour..no call back. When I called the third time Nick asked for more time, I told him I was done I just wanted my $1000 back. His response was "come on in and we'll give you your money back. Later that evening when I got there the silver one was sold on Saturday and I was told they couldn't cut a check untill the next day. I have never been lied to as much, ignored and hung-up on as a customer in any dealings I have ever had More

They took a $1000 cash deposit from my daughter and used it to keep her waiting there over 4 hours. After it became clear they couldn't help her she asked several times for her money back so that she could it to keep her waiting there over 4 hours. After it became clear they couldn't help her she asked several times for her money back so that she could go buy a car from someone who wanted to sell her one. But instead of giving the money back they kept showing her one more thing instead. Finally they told her they had dropped her money ($1000 cash) in a safe that won't open until Monday. They did not even give her a receipt for the cash until the cops showed up. One of the things they did while they were stalling her was to have the saleswoman take her for a test drive in a car that then broke down 4 blocks from the dealership. I don't know whether they did this on purpose to get her off the lot without her money or receipt, or if this is just typical of the type of car that they sell. If you insist on doing business there, use a check. Giving these people cash is not a good idea. More