Kia Of Chattanooga - Service Center

Kia of Chattanooga was very easy and convenient to have my vehicle serviced. They were very professional and courteous. I was impressed at how organized they were. my vehicle serviced. They were very professional and courteous. I was impressed at how organized they were. More

Everytime I come in they for oil change or something they are nice and treat you like family so I always recommend Kia of Chattanooga. are nice and treat you like family so I always recommend Kia of Chattanooga. More

I had a coupon for the essentials I scheduled appointment over the phone made scheduled appointment they offered shuffle which I did not need everyone was great very pleasant experience. over the phone made scheduled appointment they offered shuffle which I did not need everyone was great very pleasant experience. More

Love the service dept. Very helpful and always willing to help. Have talked with Jacob most of the time, he is super, Nicky and Charlie are good as well. help. Have talked with Jacob most of the time, he is super, Nicky and Charlie are good as well. More

Took nearly 1.5 hours to get 2 tires. Got an oil change too. Didn’t like waiting so long. Paid about 275 total. Was glad to leave. too. Didn’t like waiting so long. Paid about 275 total. Was glad to leave. More

Very polite. Loved haved having fresh baked cookies and coffee. Service time as told it would be. Wait was as I was told it would be. coffee. Service time as told it would be. Wait was as I was told it would be. More

I'm really pleased by the service department and the employees there. They have been friendly, helpful and knowable about what my needs were over the last 5 years. Looking forward to many more great y employees there. They have been friendly, helpful and knowable about what my needs were over the last 5 years. Looking forward to many more great years ahead. More

As usual, it was a very good experience. Nikki was ready for me, offered transportation, knew what services I needed and told me that the time frame I expected would be provided. As always, it was. I am ex for me, offered transportation, knew what services I needed and told me that the time frame I expected would be provided. As always, it was. I am ex-military and in our terms there is one word, outstanding! More

I took my car in to have 2 recalls fixed and an issue looked at. When I arrived there were plenty of people with Kia nametags walking past me but at NO point did anyone look me in the eyes, acknowledge m looked at. When I arrived there were plenty of people with Kia nametags walking past me but at NO point did anyone look me in the eyes, acknowledge my presence, or even give me a simple "hello". When the SA finished his phone call and started writing up my ticket, I agreed to leave my vehicle overnight to allow proper time for repairs and diagnosis and was told I'd receive a call in the morning. The following morning I did not receive a call so I waited until after 1 PM to place a call to follow up. When Charlie called me back I was informed that the recall work had still not been completed, 20 hours after that should have been finished. I was then told I could not pick up my car until after 3:30. I don't understand why they waited until the following day to make the repairs they were scheduled to make the day before. Upon realizing they couldn't replicate the 3rd issue, they should have called me by 8:30 AM to come pick up my car. And the attitude that Charlie had when he called me should be addressed. I tried to make things easier on Kia by leaving my vehicle and for him to act like I'm bothering him by following up with him because he never called me back is inexcusable. I love my car but I'm willing to get rid of it just to not have to deal with this dealership ever again. This is not the first bad experience I've had here but I will make sure it's my last. More

I was very impressed with Kia of Chattanooga they were able to take me back to work from my lunch break on time and they pick me up and brought me back to my car before the day has ended so I didn’t miss able to take me back to work from my lunch break on time and they pick me up and brought me back to my car before the day has ended so I didn’t miss any time from work everyone is courteous and friendly More