Kia Of Chattanooga - Service Center

The staff was very pleasant and clear about what was going to happen. The cookies were delicious. The service was altogether excellent. Very good experience going to happen. The cookies were delicious. The service was altogether excellent. Very good experience More

The dealership on Shallowford is one of the best dealership I have ever been in all the associates and salesman are all very professional and know there stuff . They have always treated us with the dealership I have ever been in all the associates and salesman are all very professional and know there stuff . They have always treated us with the most respect and handled all our needs. We were in there sat feb 1 and there was a screaming kid in there that was very loud and hard to deal with but it was definitely the mothers fault she kept telling her child he was not going with her and her other 2 kids which she could have e controlled but that’s beside the point . The plus to the dealership is they also have all kinds of snacks if you have to wait a while . I would definitely recommend this dealership for the ones looking for a new vehicle and excellent service . More

Excellent service. Would recommend to everyone I know! Will be doing more business with Kia of Chattanooga again. Thank you for your great service. Thanks Will be doing more business with Kia of Chattanooga again. Thank you for your great service. Thanks More

Oil change and tire rotation I was greeted as soon I walked into the door by Charlie Puckett. He was very courteous and took care of me right away. The work was done in a timely I was greeted as soon I walked into the door by Charlie Puckett. He was very courteous and took care of me right away. The work was done in a timely manner and called me as soon as work was done. More

The dealership was nice and peaceful. The service associate were friendly and communicated with me about the service of my vehicle. An delivered order right to me as soon as it was done. associate were friendly and communicated with me about the service of my vehicle. An delivered order right to me as soon as it was done. More

Kia service I took my car in for an oil change. Mrs Nikki was very helpful and polite. She took care of my car and had it in and out in no time. When I got it bac I took my car in for an oil change. Mrs Nikki was very helpful and polite. She took care of my car and had it in and out in no time. When I got it back, it had even been washed. Great service! More

Courteous, Timely, and Dependable The dealership set an appointment immediately for me due to an engine warning light. The alarm was nothing serious and I took advantage of an oil cha The dealership set an appointment immediately for me due to an engine warning light. The alarm was nothing serious and I took advantage of an oil change, tire rotation, and all points inspection during this appointment. The mechanic also test drove my vehicle, with my permission to be certain it was in proper working order. My time was well spent, the light is gone and the car is running great. More

Awesome service! The service was very reasonably priced and I was in and out of the dealership in 45 minutes. I especially liked the fact that I could get my car serv The service was very reasonably priced and I was in and out of the dealership in 45 minutes. I especially liked the fact that I could get my car serviced at 5:00 p.m. More

Service Department is horrible -1 stars So took my Kia Sorento in for some possible minor issues that would needed a diagnostic test (under warranty still). Dropped it off, and the -1 stars So took my Kia Sorento in for some possible minor issues that would needed a diagnostic test (under warranty still). Dropped it off, and they gave me a rental car to drive for that day. Well, the service dept. "updated the computer" which "fried it". The car "would not start or do anything", so they could run a diagnostic, says the service department 3 days later after having to call and try and get and update. The person of contact would not, and did not keep me up-to-date at all. Never called, did not even note the service account, so no one had any idea of the status. - 2 weeks later, and 2 rental cars later we get the car back. The only way I even knew it had been worked on, is the grease on doors, hood, handles, quarter panel, and mud all over driver floor board and kick panel. - I could go on and on about the complete unprofessional way they handle business. (maybe Enterprise could share some tips on how to run a professional customer service business). In the future, I will take my car to Kia of Cleveland (which is WAY out of my way). I would hope they treat their service customers much better. (*not wanting an hourly update, but ANY update in 2 weeks other than the customer having to call and no one knows anything other than one person that is never there). - Horrible service and customer service. Kia of Chattanooga owner needs to seriously invest some personal time in the service department, and lack there of. More

pleasant experience Always a warm welcome here. Work to be done is explained as well as the amount of time it will take. I'll be returning time and time again for reliabl Always a warm welcome here. Work to be done is explained as well as the amount of time it will take. I'll be returning time and time again for reliable service. More