Kia Of Chattanooga - Service Center

Serve Performed on my 2018 Kia The tow truck picked up my Kia within an hour of my call and I was able to ride with the tow truck to Kia of Chattanooga. The problem turned out to b The tow truck picked up my Kia within an hour of my call and I was able to ride with the tow truck to Kia of Chattanooga. The problem turned out to be the battery. Everything was under guarantee and I therefore was not required anything out-of-pocket. Everyone was very professional from the tower of my Kia to the complete service provided to get me back on the road again. Nothing like KIA :-) More

So Kind and Straightforward The blond headed lady I talked to was so kind, considerate, attentive, and helpful. She explained clearly and kindly the maintenance my car needed and The blond headed lady I talked to was so kind, considerate, attentive, and helpful. She explained clearly and kindly the maintenance my car needed and answered any questions I had, and she was patient too!! I am very grateful for her straightforward way of explaining things, especially in pricing; she added up the cost of everything so that I wouldn’t be surprised when I got the bill, and made sure that it was OK with me. I thought this simple act was so considerate and a wonderful detailed decision— I really appreciated it! Then when all of my maintenance was done, she even had the car put through the car wash, so it’s all clean and sparkly! She definitely went the extra mile— she made my day! I will definitely be back at the KIA dealership for my next car maintenance! Her name I think was Nikki... More

Service The service is out standing, the 2 vans we have had are not, we will trade in soon and would have been KIA number 6 but having second thoughts about g The service is out standing, the 2 vans we have had are not, we will trade in soon and would have been KIA number 6 but having second thoughts about going to another brand. More

Efficient and quick. Charles helped get my car engine light, tire rotation and oil change accomplished the same day I called to request assistance. They had a courtesy ve Charles helped get my car engine light, tire rotation and oil change accomplished the same day I called to request assistance. They had a courtesy vehicle that took me shopping while I waited. I was treated very royally. Everyone from check-in to finish was extremely friendly and accommodating. Waiting areas/ lounge had snacks, drinks, reading and was very nice. Thank you everyone!!! More

Repair of flashing dashboard lights. When I arrived I was promptly greeted and waited on and all my questions were answered. I was shown to the waiting room. When my car was assessed an When I arrived I was promptly greeted and waited on and all my questions were answered. I was shown to the waiting room. When my car was assessed and it appeared that service would take approximately 2-1/2 hours to fix my vehicle, a shuttle was offered to give me a ride home. More

Indifferent When I dealt with Jacob things were good but when I dealt with the young girl she didn’t seem to really know what she was doing and didn’t go over the When I dealt with Jacob things were good but when I dealt with the young girl she didn’t seem to really know what she was doing and didn’t go over the work order on my vehicle or anything to do with the condition of my vehicle such as the condition of my brake pads as the other service people usually do. She just gave me keys and showed me where my vehicle was..When I stopped to get gas a few minutes after leaving I realized there was grease all over the gas cap lid and when I walked around the front of my vehicle I discovered a small gash on my bumper that I had never seen before. More

Excellent place. The staff are always friendly and helpful. Work performance is excellent and very timely. Always a great experience at Kia. Very clean waiting areas a The staff are always friendly and helpful. Work performance is excellent and very timely. Always a great experience at Kia. Very clean waiting areas and restrooms. More

Passenger door handle We had the car checked on the day we bought it they stated they knew what the problem was. So I brought the car back in a few days later sat there fo We had the car checked on the day we bought it they stated they knew what the problem was. So I brought the car back in a few days later sat there for a few hours and had to leave. We took by and a mechanic checked it out and said he knew what the problem was. set up another appointment when we took it in for a 2-3 hour job it took 3 days as not only the handle was broke a plate was broke and they had to order it wrong part came in and had to wait another day. Finally after 3 days we got our car back. We took the car to Florida navigation system was not updated. I just wished that the navigation system had been updated prior to me purchasing the vehicle More

I bought a new car and had great service Great service!! Love Craig Parnell he made us feel very at home and taken care of .i highly recommend kia of chattonaga to anyone..craig Parnell went Great service!! Love Craig Parnell he made us feel very at home and taken care of .i highly recommend kia of chattonaga to anyone..craig Parnell went above and beyond to do all he could for us..appreciate him so much.............. More

2013 Kia Optima Recall. I was traveling to TN and my Optima broke down on the freeway. Long story short, it was because of a recall on the engine and once if felt close to de I was traveling to TN and my Optima broke down on the freeway. Long story short, it was because of a recall on the engine and once if felt close to death, “limp mode” was activated by the on board CPU causing it to limit functionality and speed. I called Kia of Chattanooga and had it towed there. Charlie Puckett was a great help each step of the way. He let me know that there was nothing to worry about and Kia was aware of the issue and I would get a brand new engine. He was nice and helpful while everyone else seemed disinterested and a little annoyed. I was given a rental car for 2 weeks and got my Kia Optima back as good as new. Thumbs Up. More