Kia Of Chattanooga - Service Center

Regular maintenance visit I have been to Kia of Chattanooga for several service jobs since I bought my Kia Soul and this has been my worst experience. I scheduled a detailed m I have been to Kia of Chattanooga for several service jobs since I bought my Kia Soul and this has been my worst experience. I scheduled a detailed maintenance for 830 am. I dropped my car off and arranged a ride to work. Charlie, the maintenance rep, stated he would call me with the outcome of my brakes evaluation...he never did. I arrived back at the dealership around 2 pm and checked in Charlie. He was unable to provide me any info and asked me to wait in the lobby. I waited for an hour. Charlie came in and said the couldn't find any problems with my brakes and they would "get started" on the other maintenance. I was confused about this since my car had been dropped off at 830 and was just getting started. Also, I knew something was wrong with the brakes and asked them to recheck and advised them to turn the rotors. Long story short, I left the dealership at 545 pm. I dont feel I need to explain the issues, but all need to be addressed. Especially time management. I am very upset with Kia of Chattanooga and I am looking into changing dealerships. This was unacceptable. More

Took way too long. I took my car in for an oil change for the first time since I purchased it. And I suppose the oil change was fine. As far as I can tell they changed t I took my car in for an oil change for the first time since I purchased it. And I suppose the oil change was fine. As far as I can tell they changed the oil and inspected the vehicle for other needs. I appreciated that they didn’t try to upsell air filters or wipers or anything like that which I know my car doesn’t need yet. My only issue is that I waited for nearly two hours. For an oil change. And to make that worse, I made an appointment in advance. I could see waiting that long if I just drove up at lunch time on a busy day. But I made an appointment a week ahead of time and still it took two hours. FOR AN OIL CHANGE. That’s at least an hour too long is not more. More

Good service KIA Service department helped us understand the work that was being done to our vehicle. The waiting area is very nice and the wait time was reasonable Service department helped us understand the work that was being done to our vehicle. The waiting area is very nice and the wait time was reasonable More

Fantastic service, great communication Nikki was very friendly & did a wonderful job with making sure the service of my vehicle was conducted properly. The team seems to have strong custome Nikki was very friendly & did a wonderful job with making sure the service of my vehicle was conducted properly. The team seems to have strong customer value. Will be coming back More

Bare minimum Service dept does the bare minimum when it's a warranty or recall item. But if you are paying out of pocket will suggest everything under the sun that Service dept does the bare minimum when it's a warranty or recall item. But if you are paying out of pocket will suggest everything under the sun that needs to be changed. Will not buy another kia from this dealership....EVER! Also had to put a part on back order, a part that ties into air bag (SAFETY) and it's been two weeks now still haven't heard from the service department. More

Edrington Best Dealership. Best employees. Best Automobile. Best Brand. Need I say more. I am a fan. I have four Kia vehicles in my driveway. Testimony. Best Dealership. Best employees. Best Automobile. Best Brand. Need I say more. I am a fan. I have four Kia vehicles in my driveway. Testimony. More

Great Service Kia of Chattanooga Service did a great job and had my oil changed and tires rotated within 45 minutes! Very friendly staff and reliable service. Kia of Chattanooga Service did a great job and had my oil changed and tires rotated within 45 minutes! Very friendly staff and reliable service. More

Quick and easy maintenance service Oil change, tire rotation, and car check up all done in under an hour. It was quick and easy! Highly recommend them for any services needed. Oil change, tire rotation, and car check up all done in under an hour. It was quick and easy! Highly recommend them for any services needed. More

Great team Nikkii and Robert Great service and the car runs great. They kept me updated and tried t get me the best price Our car was cleaned and runs like our KIA...love our va Great service and the car runs great. They kept me updated and tried t get me the best price Our car was cleaned and runs like our KIA...love our van. More

Kia Great Took my Kia in 4 a oil and filter change. They checked out my car from top 2 bottom. I trust them completely and I always feel welcomed. The servic Took my Kia in 4 a oil and filter change. They checked out my car from top 2 bottom. I trust them completely and I always feel welcomed. The service is always top notch! More