Kia Of Chattanooga - Service Center

Not as good as usual. Charlie,service tech,didn't spend as much time with me as others have.Didn't explain what I need to have done in future. Charlie,service tech,didn't spend as much time with me as others have.Didn't explain what I need to have done in future. More

Service Had several issues going on but the staff were very nice and respectful. They even made arrangements for a vehicle while my car was being repaired. Had several issues going on but the staff were very nice and respectful. They even made arrangements for a vehicle while my car was being repaired. That was greatly appreciated. They also took ownership for a few things that went undetected that should have been. This rare and I appreciate the honesty and intergreity of the managers. More

Not what I expected from Kia. Dropped car off at 745am on referral. I called at 410p to check status. No updates all day. My service advisor said they had not gotten to my car all Dropped car off at 745am on referral. I called at 410p to check status. No updates all day. My service advisor said they had not gotten to my car all day but they’d try. He called back at 520p. Stated 1 recall had been fixed, not the 2nd. They had ran diagnostics and found nothing wrong. He never offered solutions for 2nd recall. He was not present at pickup for questions. You would think a Kia dealership would want to steal a competitor customer. Especially one that was referred to Kia. Service department could take a lesson from CarMax for sure! More

Not satisfied Checked my breaks made me feel as if it was dangerous and I could do harm to myself by driving it..had someone else change them the next day they did Checked my breaks made me feel as if it was dangerous and I could do harm to myself by driving it..had someone else change them the next day they didn’t even show the same measurement now I feel as if it is a dishonest place to go to I am not sure of the mans name but I think it was Charlie I would have to see a picture More

great team the service at kia has always been good they have a great team i would recommend to anyone i have used them for 17 years great work the service at kia has always been good they have a great team i would recommend to anyone i have used them for 17 years great work More

Wonderful Very wonderful service. I actually scheduled an oil change and tire rotation. Once the technician checked my tires he said I did not need a tire rotat Very wonderful service. I actually scheduled an oil change and tire rotation. Once the technician checked my tires he said I did not need a tire rotation so that cost was taken off of my bill. Most places would have went ahead and do the tire rotation and charged me but they didn’t. More

Sweet. Speedy- friendly Would bring my car back there anytime. How much better than the other Kia service places that I’ve been to . Kind a wish I lived her Speedy- friendly Would bring my car back there anytime. How much better than the other Kia service places that I’ve been to . Kind a wish I lived here in Tennessee versus Texas I’d much rather come to this one More

Oil Change and Recall The KIA service staff were very professional and helpful. All were very friendly. The recall check and oil change were completed in a timely manner. The KIA service staff were very professional and helpful. All were very friendly. The recall check and oil change were completed in a timely manner. More

Expensive oil change I came from a Hyundai sonata where the oil change was $21 at the dealership. This oil change was over double that price. I paid $46 for a standard oil I came from a Hyundai sonata where the oil change was $21 at the dealership. This oil change was over double that price. I paid $46 for a standard oil change. While the customer service was great, I was shocked at how much more service costs. More

Viehicle evaluation In spite of my car being towed for service on the holiday weekend, the service manager was sensitive to my needs. This was important to me because I w In spite of my car being towed for service on the holiday weekend, the service manager was sensitive to my needs. This was important to me because I was deeply stressed from the severity of the car problem, and the fact that it happened so far from home. More