Kia Of Chattanooga - Service Center

Great service! I went to get an oil change and it was cheaper than going somewhere else! I actually found information on my tires, battery, and maintenance on my car I went to get an oil change and it was cheaper than going somewhere else! I actually found information on my tires, battery, and maintenance on my car. More

Great Service! The service here is always great. Everyone is so nice and the shuttle is a definite plus. The appointment time is always kept and the service is quick The service here is always great. Everyone is so nice and the shuttle is a definite plus. The appointment time is always kept and the service is quick and efficiently. More

Needed 2 recall parts fixed It only took a day and i got my soul back. Charlie hooked me up. Great service. Will definitely recommend there service to all friends. It only took a day and i got my soul back. Charlie hooked me up. Great service. Will definitely recommend there service to all friends. More

Good customer service They were very professional and did the job in a timely manner. I enjoyed the refreshments that were offered me at the time of service They were very professional and did the job in a timely manner. I enjoyed the refreshments that were offered me at the time of service More

All those caution lights! Great service as usual! Drove in worried as caution light for tires came on when I started the car. Mr. Puckett worked me in and found the nail in my Great service as usual! Drove in worried as caution light for tires came on when I started the car. Mr. Puckett worked me in and found the nail in my tire. While I waited I was able to do some studying, and watch a football game, enjoying fresh coffee and freshly baked cookies. I was having so much fun I didn’t want to leave. But had to go to work. Thank you for making my bad start on a Monday a great deal better. More

Excellent service The ladies who served me went above and beyond to meet my needs. They even helped me out with my keys battery. Extremely helpful ladies. The ladies who served me went above and beyond to meet my needs. They even helped me out with my keys battery. Extremely helpful ladies. More

Good customer services The Services team at Kia of Chattanooga are always polite and friendly. They answer any and all my questions about my vehicle. Because of this great s The Services team at Kia of Chattanooga are always polite and friendly. They answer any and all my questions about my vehicle. Because of this great service from kia,I won't take my car anywhere else. More

Not Trustworthy My airbag light came on. It turned out it is a common issue for my car and the part was under extended warranty. The service associate told me that th My airbag light came on. It turned out it is a common issue for my car and the part was under extended warranty. The service associate told me that there was a $100 diagnostic fee and IF it was the part under warranty that was broken, they would wave the fee. That sounded fishy to me, so I rescheduled my appointment and called Kia and got a copy of the warranty. It clearly states in the warranty that if at any point the airbag light comes on, Kia will diagnose the problem for free. I called the manager to let him know, and he said “That’s just how we’ve always done things around here, but if that’s what the warranty says that’s what we’ll do. I’ll let my employees know we need to change that policy in this case.” When I got to my appointment the next week, the employee again told me it would be a $100 diagnostic fee. I read the clause in the warranty to them where it states they have to diagnose it for free. The employee kept interjecting “IF it is the OCS sensor.” Which is silly because you can’t just verbally add a clause to a warranty. I told her I spoke to the manager last week and he told me he would alert them that they should in fact diagnose airbag problems for free. She said ok they would diagnose it if that’s what the manager said. I couldn’t help but feel like they are ripping people off who don’t go through the trouble of looking at the warranty themself. It left a really sour impression on me. I won’t return. More

Good job Friendly and curious. My only issue is that it shouldnt take over an hour for a oil change and tire rotation. I will be areturning customer. Friendly and curious. My only issue is that it shouldnt take over an hour for a oil change and tire rotation. I will be areturning customer. More

Great, but Excellent! I didn’t know that the 30,000 checkup was going to entail $350, so that was a SHOCK! So I will have to save up for that one. Staff very Excellent! I didn’t know that the 30,000 checkup was going to entail $350, so that was a SHOCK! So I will have to save up for that one. Staff very helpful, as usual! More