Kia Of Chattanooga - Service Center

Great service! The service center was very helpful when I brought my car in. They completed it in a timely manner and also provided pricing information for tires. I The service center was very helpful when I brought my car in. They completed it in a timely manner and also provided pricing information for tires. I highly recommend this service center More

Oil change Great service on oil change and tire rotation.Charles was very friendly and helpful. The service was on time and getting the car washed was so nice. Great service on oil change and tire rotation.Charles was very friendly and helpful. The service was on time and getting the car washed was so nice. More

Excellent experience on engine replacement! KIA fan for life Dear KIA, As a KIA customer, I felt the need to contact you to inform you of my excellent service received from your employees at your Chattanooga, T Dear KIA, As a KIA customer, I felt the need to contact you to inform you of my excellent service received from your employees at your Chattanooga, TN dealership (2136 Chapman Rd). Three employees in particular need to be recognized: • Robert Painter, Charlie Puckett, and Gregg Finger Back in November 2018 I was driving my wife’s 2013 Kia Optima EX (2.4L) from our home town of Knoxville, TN to Chattanooga, TN (~100 miles away from home) when I heard a knocking sound from the engine. I pulled over, opened the hood, took a closer look, and ultimately decided to have the car towed to this particular dealership. This happened on a Saturday and I dealt with Robert upon drop off. Monday morning I received a call from Gregg (he called as we knew each other, which I forgot he worked there) and mentioned the engine would be replaced under warranty and that he would order an engine. During the week I spoke with Charlie and Gregg further, giving me updates along the way. To my surprise, I was able to pickup the car even sooner than I even expected. This service happened so quickly, I didn’t even need a rental car – saving me convenience, and saving KIA money. Fast forward to now, we still have my wife’s optima, and I decided to purchase a 2nd KIA (2013 Optima SX). The service we have received from KIA is a big reason we purchased a 2nd one. You now have a brand loyal customer for life. I recently test drove a Stinger, and I believe that will be my next car once I am ready for an upgrade. Thanks to employees like Robert, Charlie, and Gregg, and the professional service they provide, I was at ease when deciding to go with another KIA vehicle. I feel these employees should be recognized internally for their customer service and professionalism. I have shared this story with as many friends and neighbors as possible. I am also happy to note that three additional families in our subdivision have since purchased a KIA vehicle as well. Thanks, Derek & Susan Morin Knoxville, TN More

Typical oil change ... Every time I come to Kia of Chattanooga everyone is so helpful and nice. The service is really great. I feel like they go above and beyond. Oil cha Every time I come to Kia of Chattanooga everyone is so helpful and nice. The service is really great. I feel like they go above and beyond. Oil changes don’t even take an hour. Charlie helped me out and took good care of me ! More

30,000 mile service. Service was great! Service was great. I just wish I didn't have to schedule simple things like oil changes so far in advance. It would be nice if you just had a mechan Service was great. I just wish I didn't have to schedule simple things like oil changes so far in advance. It would be nice if you just had a mechanic who only did oil changes and maybe tire rotations since you have that program when you purchase a vehicle up to 50,000 miles. I live 67 miles away and don't just run to Chattanooga for fun, so when I have time, it would be nice if I called and they said, you can bring it around noon, or in an hour.... :). More

100k mile recommended service I showed up early and was helped right away. Reviewed service recommendations and price. Was kept up to date as service was being done and approximate I showed up early and was helped right away. Reviewed service recommendations and price. Was kept up to date as service was being done and approximately when service would de completed. More

Trial and Error The repair had been on going over a period of time and on going trouble shooting. The staff stayed the course and made the the correct repair. Robert The repair had been on going over a period of time and on going trouble shooting. The staff stayed the course and made the the correct repair. Robert Painter is an exceptional employee and truly Cares about taking care of the Customer. More

Excellent job Everyone there is so curious and concern they go all out of there way to make you feel welcome and special so I want to take the time to thank them fo Everyone there is so curious and concern they go all out of there way to make you feel welcome and special so I want to take the time to thank them for a job well done More

Never less than exceptional service! The last 16 years have been with a Kia from Kia of Chattanooga and have always received excellent customer service from everyone there! Thank you!! The last 16 years have been with a Kia from Kia of Chattanooga and have always received excellent customer service from everyone there! Thank you!! More

Always Courteous professional and personal I really make a Charlie has been my service Advisor for the couple of visits I'm had to have To have service of Any kind done He is always friendly informative and Charlie has been my service Advisor for the couple of visits I'm had to have To have service of Any kind done He is always friendly informative and very professional He always goes above and beyond to satisfy the job at hand and Always manages to do so More