Kia Of Chattanooga - Service Center

Kia service Outstanding service department ! Professional, friendly, and customer first attitude. Love the friendly call to remind that it’s time for my next serv Outstanding service department ! Professional, friendly, and customer first attitude. Love the friendly call to remind that it’s time for my next service. It has been the best service I have ever had at a dealership More

Replace headlight The best service department by far. Robert Painter is the best. Efficient and helpful. I buy Kia for it's dependabllity and the service department. The best service department by far. Robert Painter is the best. Efficient and helpful. I buy Kia for it's dependabllity and the service department. Robert Painter More

Great service enjoyed the people that work there they r freindly just like family everytime i need service they would get me right in when i need it service enjoyed the people that work there they r freindly just like family everytime i need service they would get me right in when i need it More

Service department doesn't take responcibilty for mistakes Today I brought in my 2013 Kia soul to get the oil changed as I have done for the past 5 years of owning this car. Today I asked about an issue with a Today I brought in my 2013 Kia soul to get the oil changed as I have done for the past 5 years of owning this car. Today I asked about an issue with a safety recall they had done for me back in 2015. The recall was " Kia Motors has decided that a defect which relates to motor vehicle safety exists in certain 2010-2013 model year Kia Soul vehicles equipped with SUNROOFS." So they only recalled the issue with sunroofs so logic says it has something to do with the sunroof or near it. I NEVER use my sunroof. I only got it because it was part of the package on the car I wanted. My husband loves them. However he has his own car with one so he hardly ever drives mine. About 6 months ago he drove it and tried to use the sunroof. It would not open and made a grinding/clicking noise. Ok so I will have them take a look at it when I have the oil changed. Obviously something got messed up while they were fixing the recall no big deal. So today I get it looked at. Turns out it is a very big deal. I was told because the issue was so long ago they won't fix it. I asked what else could have possibly caused the issue and was told " That just happens sometimes." I was then told that I should have brought It in sooner and they would have fixed it....Huh so you don't really have a reason it could have broken other than you breaking it and you would have fixed it if I checked it earlier? That is ridiculous! I was expected to look for things they might have broken while "fixing" a safety recall. It is bad enough the car had a safety recall to begin with. I was then told it was "a big repair" and would be over 2,600.00 I also bought a lifetime bumper to bumper warranty with this car. I was then told that the warranty doesn't cover the sunroof. What??? It is not a maintenance item. It wasn't broken in a wreck. So why doesn't the warranty cover it? "I don't know. It just doesn't." When I first started going to this service department it was GREAT! I never had to wait more than 30 minutes for my car. Over the last 2 years or so the service has declined rapidly. I spent almost 2 hours in here today. Today my oil change was around $65. When I started going there it was about $25. I know things increase in price over time but almost triple in 5 years? I know that the stereo type for car sales and service are shady/ shifty people out to get your money. This dealership wasn't like that at first but it seems they have changed their policy on that. The worst part of this whole experience is that I LOVE my car. It suites me from the ground up, but it does have 125,000 miles so I am sure I will need to get a new one in a couple years. Before today I would have said absolutely I would buy another Kia Soul just like the one I have but now I am not sure. I know that would mean having to take it to this dealership for maintenance for another 5 years and I just don't see that happening. More

As always my KIA dealership is the best. They are always friendly and efficient. The best around this area. It’s a friendly clean atmosphere and the service is great. I have been dealing with They are always friendly and efficient. The best around this area. It’s a friendly clean atmosphere and the service is great. I have been dealing with them since 2011 and would not go anywhere else. More

Unfortunate timing Unfortunately the telaride came out to late. We were in the market for a LUXURY suv. We ended up buying the QX 60 limited. Our 2012 Kia Optima with 16 Unfortunately the telaride came out to late. We were in the market for a LUXURY suv. We ended up buying the QX 60 limited. Our 2012 Kia Optima with 160,000 is helping our kids now. Helping them with seating for the grandchildren. The Infiniti has a third row and was extremely quieter than the Sorento. We spent an added 15,000. I really wanted to buy a vehicle at Kia of Chattanooga, because of my friends in service. Maybe next time we'll be able to buy there. More

Very accomodating, kind and timely. I went to get my oil changed on 2.8.19. They were very accomodating, had a clean waiting area, and were all very kind. It took them 44 minutes to get I went to get my oil changed on 2.8.19. They were very accomodating, had a clean waiting area, and were all very kind. It took them 44 minutes to get everything done which wasn't a bad wait time especially with the free wi-fi and water. The energy in the building was pleasant, upbeat, and happy. They did a full inspection and properly filled out the paper work so I knew what my car is going to need next. I do recommend them and will go back for my next oil change. Thank you! More

Recall and warranty on parts Charlie was very helpful. Everything was covered. The only negative was waiting 1.5 hours for a shuttle driver to finally show up. I had to call someo Charlie was very helpful. Everything was covered. The only negative was waiting 1.5 hours for a shuttle driver to finally show up. I had to call someone to come get me. More

Excellent Completed my maintenance a day early. Very good service the service people were very friendly and the paper work was ready when I arrived to pick up Completed my maintenance a day early. Very good service the service people were very friendly and the paper work was ready when I arrived to pick up my car More

Good Job Salesman Kevin Anderson is great. Disappointed in finance. Matt forgot to have me sign a form and I had to come back. Neglected to go over the last Salesman Kevin Anderson is great. Disappointed in finance. Matt forgot to have me sign a form and I had to come back. Neglected to go over the last two month remaining on my prior lease. Kia did end up paying it but Matt did not go over it. I had to call main Kia to get correct information. Matt does not answer incoming calls nor does he return calls. I had to call Kevin to contact him and get answers to questions I had. Unfortunately he is the only bad experience I have had with any of the dealerships I have worked with. More