Kia Of Duluth

So, as a first time buyer/loaner, they had called me because my credit score was getting around because of other loans I was involved in and doing awesome by. They called and said they wanted to work WI because my credit score was getting around because of other loans I was involved in and doing awesome by. They called and said they wanted to work WITH ME, going out of their way to say the could get me in a nice vehicle as soon as that very day. I accepted, went and met a shyster. He didn't explain to me well enough the type of loan I was getting myself into, and in the end, I walked out with a vehicle that wasn't even suppose to leave the lot ( in one of THEIR OWN mechanics words! ). Ever since I left the lot, I have paid EASILY over $10k in repairs out of pocket, NOTHING was covered by the 2 year warranty. Everytime I brought the truck in to get fixed, another thing would happen to it the next week. Mind you, I drive LESS then 50 miles in a day. They sold me a lemon and know it, they hustled me and I hate the sight of that building everytime I drive by it. NEVER go here alone if you are a first time buyer, certainly not without an experienced loaner of vehicles, atleast. I hope that whoever reads this review honestly does not make the same mistake I made, thinking they were helping me take a big step in life on my own, No, it was the exact opposite. They have set me back financially and emotionally, dealing with this truck from Kia. It is very much a certainty that if I bring it in for an oil change one week, the entire oil pan-line-pump will need fixing the next. I can truly rate Kia 1/10 for taking advantage of a first time buyer and making it seem like they are doing me a favor, in the same breath. More

Ben provided my husband and I with exceptional service. Very kind, knowledgeable and professional. Absolutely amazing, and would definitely buy here again. Top notch all around! Very kind, knowledgeable and professional. Absolutely amazing, and would definitely buy here again. Top notch all around! More

Service center is pretty awful to deal with. Brought vehicle in that we bought from the dealership side for detailing and rust proofing. Vehicle came back with a scuff, splotchy film STUCK on it and pow vehicle in that we bought from the dealership side for detailing and rust proofing. Vehicle came back with a scuff, splotchy film STUCK on it and powder coating all over (in cracks, lines, etc) and they didn't include the weather tech mats we were told, either. In fact, we got ZERO mats we were to receive in the package purchased with the car (a $1399 package cost!) Service Center staff constantly kept brushing me off back to our salesguy, our salesguy and finance staff told us to connect with service center manager. Left several messages via phone for service center manager name I was given - as well as physically stopping in in-person a few times. Service manager has NEVER in months returned any calls, nor was he there any of the times I went there with the vehicle (conveniently he had always "left early" or had an emergency that day)! Maybe some bad luck or timing but doubtful over the span of a couple months. Not even sure at this point if the man even exists. Either way, got the vehicle back in after being told from the first pickup that mistakes would be corrected - only to get vehicle back with mats that don't fit, the scuff still there and a wrong sized wiper blade on it! At pickup, I pointed out that the wiper was the wrong size (I could visually see it was too big) and the service desk staff said "well my tech said it's the right one and installed it". I turned on the wiper for the guy and said check it out. The wiper then got stuck in the rear window because it's well...TOO BIG. The guy offered ZERO solution right then. Just said "Oh" and referred us back to our salesguy!!! No "our bad, let's get the right size" or "come back next week and we'll put a new one in" NOTHING other than: "holler at your salesguy and see what he can do". Guess what the salesguy can do? Nothing really...because he's not the service center. Imagine that. So from our customer viewpoint, it looks as though service doesn't want to correct their poor service or mistakes. A customer shouldn't have to wait months and reach out numerous times or be tossed from person to person to get service and results. Finance had even goofed on our sales contract prior and best believe they contacted us every way (even sending someone by our home - kinda creepy) but for us to get proper service/issues corrected it has been a run-around. We're really disappointed and now questioning our choice of dealership. Our salesguy was great, by the way, but everything else has been lackluster and a HUGE hassle. More

horrible . Sold me a lemon. Wosrt customer service. If your not there to make them a ton of money, you are treated as such. Dont waste your time. your not there to make them a ton of money, you are treated as such. Dont waste your time. More

scams worst service department ive ever used.. wife brought in a 12 optima sx with acceleration issues for diagnosis...the advisor told her that the turbo worst service department ive ever used.. wife brought in a 12 optima sx with acceleration issues for diagnosis...the advisor told her that the turbo 2.0t was shot and proceeded to recommend replacing it for roughly $3500...they told her it was not drivable and that she should trade it in..they offered $1000 trade in on it because it needed so much work...she didnt take the trade in offer and ended up buying a used buick encore there which was a mistake...i brought the kia elsewhere to fix it..and turns out the turbo is fine and it only needed a $300 dollar waste gate actuator...i called and spoke to both advisor and the service manager and they claim it was just a guess and a preliminary diagnosis..like really???worst dealer and customer service ever.anything for a sale i guess..including lieing More

bought a new Kia in 2015! 1/21/17 had to have a new engine put in! Now the engine went again and now they might replace it and it is still under warranty because I can not give them Proof that the oil engine put in! Now the engine went again and now they might replace it and it is still under warranty because I can not give them Proof that the oil was changed every 3000 miles! We change it ourselves! They took a video of it and locked the motor up now!! I would not ever go there again to buy a vehicle. Their assistant manager in the service department is the most rudest person ever!!!!!! The car has 87,000 miles on! No way this should had happened! More

Deception I went to Kia of Duluth today to test drive and pick up an used suv for my son. Yesterday I received pictures and talked several times on the phone a I went to Kia of Duluth today to test drive and pick up an used suv for my son. Yesterday I received pictures and talked several times on the phone about the condition of the vehicle. I was told "everything" works, no problems. I asked about the tires, 4 wheel drive, windows, heat and a/c, etc. "YES" everything works. Today when we arrive the check engine light is on, I ask about that and get told "it has a new engine, that is normal from what I was told!" How many miles are on the new engine-" I DON"T know". The a/c doesn't work. Needles to say I was scammed into this nightmare. The sales associate was caught with deception when the manager came over and he admitted yesterday that he told me all was good, but today it was not. I got all my money back! Would not recommend this place More

Awesome 1st time experience.. Soooo happy i went Walked in scared and nervous..it being my first time. But with the care and compassion of Kia's awesome staff, i left with a vehicle i just fell in lo Walked in scared and nervous..it being my first time. But with the care and compassion of Kia's awesome staff, i left with a vehicle i just fell in love with... Would positively purchase from them in the future. More

Road Hazard Nitemare SO unhappy with my X favorite dealership. 8 new vehicles over the last 10 years and it ends over road hazard under -$20 Service Department serviceman SO unhappy with my X favorite dealership. 8 new vehicles over the last 10 years and it ends over road hazard under -$20 Service Department serviceman did not even know Kia sold the road hazard warranty more training perhaps? For the last 4 months we have called trying to get reimbursement for tire plugged and it has been so frustrating we will NOT be buying anything more from this dealership. You would think they would have offered us a free oil change or something. Guess our business does not mean much and this shows. Good Bye Kia of Duluth the Jacksons More

great service! We were vacationing near Duluth and hit a deer. The service department inspected my Kia, tightened a loose turn signal and reassured me that I could c We were vacationing near Duluth and hit a deer. The service department inspected my Kia, tightened a loose turn signal and reassured me that I could continue driving my car and finish our vacation before taking it to our body shop back home. They were very professional, timely and friendly. After the upset of our collision with the deer, we were very relieved to have such a pleasant ending to our day. More