Kia Of Mankato

I will NEVER go back to Kia! !!! If I could do zero stars, I would. Mostly with my sales rep, but I feel like someone should have fixed this rather than me making phone calls for !!! If I could do zero stars, I would. Mostly with my sales rep, but I feel like someone should have fixed this rather than me making phone calls for WEEKS, and no one would call back until I told them that THEIR warrant and credit place advised me to turn them in to the Secretary of State. I only went in there because they could not transfer a name on a lease, which we were fine with. I had one option because she said they did not have any other options, which COVID I get it. I left with making more on payments than we agreed on because my sales lady said her 'manager messed it up.' THEN less than 75 miles and 72 hours later, my tire blew out on the highway on my way to work, and I called Kia. They would not pay for it, even when I signed a warranty. There was very little concern because 'I drove it off the lot without any issues.' My sales rep said it was MY fault and her and the techs had three different stories when you could clearly see, and on the road, there was nothing! They had the wrong tools in the car, so I had to call a tow truck. They did not have a loaner vehicle for me, so we were out of a car. I called daily for weeks and could not get anyone to get me a call back until I demanded to speak to Matt, the owner. I called the warranty department, the credit place for my loan, and they said that Kia did not even submit a warranty so they couldn't help me either. I took it to another mechanic to do the tire and rim and had two other mechanics look at my tire. They all said there was NO WAY I did that to my tire in that short amount of time, considering I had not gone anywhere but home, the grocery store, and picking my kid up from daycare. I was advised to push back because the tire had already been messed up, which would not have been seen until I got right down to the tired, and Kia's techs should have bought it. When I asked my sales lady for details on the checklist they do before they sell the vehicle or numbers when they do it, she told me that she watched them do the tread numbers, so they did not have any numbers. It was the wall of the tire, nothing with the tread even. When I asked that they help me pay for the rim, tire, and towing, something to help as I have NEVER had a late payment and always had a great experience from them in previous vehicles and years. My sales rep told me that 'she gave me a good deal, better than what most would get for their vehicle.' My car had no scratches; I cleaned it before bringing it into them, did the downpayment even though we weren't going to, and was flexible when she messed up the payments. I honestly dread driving the vehicle and cannot wait to get out of it. I will say there was a time when I was in love with them, I even bought my rep a gift after my last car, but this last time I went back, it was the worst experience, and my sales rep definitely lived up to their accusations of promising something, not delivering and saying whatever she needed to get that sale. NEVER AGAIN! More

Was in the market for a new vehicle after having some issues with my Sorento. Kyle welcomed me with a huge smile and really listened to what I needed in a car. I am overall very pleased with my experienc issues with my Sorento. Kyle welcomed me with a huge smile and really listened to what I needed in a car. I am overall very pleased with my experience at kia. If you’re in the market, head to kia and ask for Kyle! More

What a great experience with Kia Of Mankato service department Shelby Parker was a very informative and polite person the waiting area was clean and inviting I love my Kia department Shelby Parker was a very informative and polite person the waiting area was clean and inviting I love my Kia More

Don't trust this dealership on anything. If they promise you anything, get it before you sign because once they have your money, you won't get anything. They have done it to me twice! Fir If they promise you anything, get it before you sign because once they have your money, you won't get anything. They have done it to me twice! First time shame on you, second time shame on me. Never again! They advertise they will give you up to three thousand over book and in reality they offer you a tenth of the book price, and lie to you all the way. They make up things that are "wrong" with your vehicle to try to get you to take less. After the sale, they give you the ANSWER SHEET to give them a perfect review and promise you free stuff if you give them their perfect review and then give you nothing but excuses about what you were promised. I will never buy a vehicle from them again! After you buy a vehicle they send you surveys to rate their service department that you never even dealt with. Their ratings as a dealership are all bogus!!!! More

Had my Kia Sedona’s oil changed. Andrew kept me informed every step of the way! Andrew kept me informed every step of the way! More

The old bait and switch. I was interested in a Subaru Legacy. Went back and forth with the "online" guy for 2 days. Asked if there was anything wrong with the car or any acci I was interested in a Subaru Legacy. Went back and forth with the "online" guy for 2 days. Asked if there was anything wrong with the car or any accidents...he said it was fine. Made the 2 HOUR trip over to drive it to be told that it has an oil leak and we probably wouldn't make it home. Seriously!!!!! I told him I was driving from a distance. When we got up to leave, the manager puffed out his chest and came to confront me. I told him the situation and he stated "Well we disclosed it now! We wouldn't have to do that!" Oh ok buddy. He was lucky he got what he did. I said "Thanks but no thanks. We won't be doing business here!" More

Always great customer service in all departments. Just had my oil change and tire rotated and Andrew assisted me when I arrived until I left. He was so good communicating on the updated service of my Just had my oil change and tire rotated and Andrew assisted me when I arrived until I left. He was so good communicating on the updated service of my car and answered questions. More

Just bought my fourth car from Kyle. Always so energetic and always to the point. When u go into Kia of Mankato they understand you and what you need. They never try to upsell anything or try to pressure. T and always to the point. When u go into Kia of Mankato they understand you and what you need. They never try to upsell anything or try to pressure. They get the deal done and done to you needs not their needs. More

All of the folks at Kia of Mankato were friendly and helpful but MacKenzie’s knowledge and enthusiasm really made our experience the best it could be. helpful but MacKenzie’s knowledge and enthusiasm really made our experience the best it could be. More

Worked with Shelby Parker and he went above and beyond to make sure everything we needed was taken care of. Very pleasant experience! Colleen make sure everything we needed was taken care of. Very pleasant experience! Colleen More