Kia Of St. Cloud
Waite Park, MN
Filter Reviews by Keyword
By Type
Showing 97 reviews
The sales staff was very patient and willing to work with me when trading in my EV for a stinky gas car. The salesman, Matt Henrichs, is very proficient and personable. Brought it in to have something checke me when trading in my EV for a stinky gas car. The salesman, Matt Henrichs, is very proficient and personable. Brought it in to have something checked, which they were honest in telling me that the repair was not necessary or required. I was insistent, so they repaired what I saw as broken. The repair was done perfectly, and the issue completely resolved. Their service department is the most competent auto shop I have ever dealt with, and I will for sure be returning after college for another car. Thank you guys for all the help, and for selling me a mechanically sound vehicle for the years to come. More
Hello, I am writing to inform you of an incident that happened with me and KIA of Saint Cloud recently. In August of this year, KIA sold me a used Red 2016 Chevy Equinox. I had the car for a week and i happened with me and KIA of Saint Cloud recently. In August of this year, KIA sold me a used Red 2016 Chevy Equinox. I had the car for a week and i could tell there was a noise coming from engine, so I had brought the car in for a different fix at the time but I brought up that the engine didn't sound right and it was louder than normal vehicles. The sales guy that sold me the car stated, that these cars run louder. I told the service technician regarding the noise and asked if they even inspect there cars before they sell them. The service guy told me they do inspect them and these cars normally run louder. About another weeks goes by I contacted the sales guys regarding the same issue that the car sounds really loud etc. The sales guy kept pushing back that he couldn't meet with me due to other clients etc. Probably another week goes by and then we finally were able to meet up face to face. I told LOGAN STRAND that the car is super loud and something is wrong. Logan stated, "It is all in my HEAD" and "that I am trying to make up things up because I don't like the car". In October I was up north at my parents place and the car breaks down on me. I called the dealership and spoke to a manager and told him everything that happened and he told me that he would call me back within a hour. (Manger never called me back) A lady from the service department called me and asked me to bring the car to the shop so they could look at the car. I told her the car won't start and I am 5 hours away. She stated that they can't do anything unless they have the car at the shop. I had the car brought to the dealership in Thief River Falls and they looked at the car and found extensive damage. I called KIA again and asked to speak to a different manager, left this manager a voicemail. (He never returned my call). I finally was able to get my car back to saint cloud and brought to the dealership. I told them everything that was wrong with the car. They called me two days later and told me that the timing chain flipped and hit the pistons. The car needs a new engine. A rebuilt engine will cost over $9,000, KIA will only charge me $6,700 for a rebuilt engine (trying to be nice). I told the service technician that they can cover all of the costs because I had told them something was wrong and they never listened to me. The warranty is expired (expired in MAY) they never told me this information (i found this out thru the Chevy dealership, they were more helpful than KIA). They never offered an extended warranty when I bought this car. I have called KIA numerous times (with no calls back, they are the WORST and returning calls) to try and get them to work with me. I called and left a message with the FINANCE guy (he never returned my call) Now I am stuck in a paying on a loan for a car that is undrivable. I will most likely will have to file for bankruptcy and them repo the car and then I won't be able to buy a car for a long time. I have been struggling with getting to work and doing everyday living without a car. KIA just doesn't care anything about their customers. They like taking advantage of WOMAN!! VERY VERY sickening!! I wish I would have never bought this car from them. I will never do any busy ever again with them. I am wanting everyone else to hear my horrific incident and for them to not go thru KIA in Saint Cloud. More
This was by far the worst car buying experience I have ever had. And I bought a car in Yuma arizona… so that says a lot. They are unprofessional, rude, disrespectful, and incompetent. We traded in a vehic ever had. And I bought a car in Yuma arizona… so that says a lot. They are unprofessional, rude, disrespectful, and incompetent. We traded in a vehicle towards the new vehicle. When you trade in a vehicle it stops being your problem and starts being the dealerships problem right? Well someone somewhere forgot to send in some form of paperwork and now we are receiving out of state tickets for the vehicle. My fiancé spoke with Scott and he said the issue would be taken care of… then we got another ticket of the car running toll booths… so he messaged again. Then we got the red light ticket, and now magically Scott can’t be reached. This is serious and can have an effect on my fiancé’s license. I called and was speaking with Tyler and instead of being apologetic and trying to right this wrong he made it out to be that it’s my problem to take care of… um, what? After a very long text chat because I am heated, I finally got some traction with the person behind the computer. Aside from paying off my loan there is literally nothing they could do to retain my business. More
I brought my 2013 Kia Rio into the St. Cloud location in March of 2021 for the THIRD time to have the service center investigate a tire wobble and grinding noise. First they said it was the bearings and rec March of 2021 for the THIRD time to have the service center investigate a tire wobble and grinding noise. First they said it was the bearings and recommended replacing those, then an alignment which I had done AFTER paying $100 diagnostic fee. Went home and the problem got worse so I brought it back in and the service department said it was the struts and it was going to be almost $800 to get it fixed!! I am disabled and on a fixed income and I have to have my vehicle to get back and forth to Dr. appointments so I was stuck between a rock and a hard place. So, I got stuck financing the repairs. Here it is, a few months later and the EXACT same issue started up again today!! I called and spoke to the manager Jesse and asked if they warranty their work. He said it would be a $100 diagnostic charge and if the problem is related to the work they did then the diagnostic fee would be waived! What a joke!! How stupid do they think people are? Of course they would come out and blame the problem on something else so they can screw me over again!! So done with these crooks!! I don't know how these people can sleep at night! More
bought a 2017 hyundai tucson in 2020 when we took it was told they had changed the oil maybe drove it 100 miles oil light came on found out no oil was in it when taken to our regular mechanic, in year of ha told they had changed the oil maybe drove it 100 miles oil light came on found out no oil was in it when taken to our regular mechanic, in year of having it would use oil found this odd for newer vehicle mechanic never found where was going but i sure did we were losing power when going on inclines no one could tell us why then had a whistling noise occur catalytic convertor was plugged tight had to fix that very suspicious of kia of st cloud really believe this vehicle had issues i will not go to this dealership ever again More
Horrible place to buy a used car. They are completely dishonest!! I bought a Hyndia Sonota from them. They said they went through it and it runs great. No issues!! Two weeks later the motor seized up. Co dishonest!! I bought a Hyndia Sonota from them. They said they went through it and it runs great. No issues!! Two weeks later the motor seized up. Come to find out the car had a junk yard motor in it which Kia never told me! So I go into talk to the sales manager who was a complete jersey from the moment I came in the door. SM said they could not replace the car because they didn't have anything comparable! Seriously? Then he said they would take the car back BUT they were keeping my down payment because I "blew up his car". Well you sold me a junk car for $8000. They don't care about the customer only their bottom line!! Please spare yourself the agony of buying the junk they sell. More
Work did not get done during the 24hr scheduled appointment. They guaranteed the work would be done in a day. Had to come back at 36 hours, service still not done. Car just sat there in the gara appointment. They guaranteed the work would be done in a day. Had to come back at 36 hours, service still not done. Car just sat there in the garage. So I drove 4 hours round trip and sub compact loaner that smells like smoke over a holiday weekend for no reason. No contact from dealership, messages get ignored and 2 months later the $900 service I paid for still isn't completed. More
Wife took our 2014 Sorento in for a recall replacement fix that was done, however service manager tells her the front axle boot is pushing out grease and needs to be replaced. Now the front axle shaft is fix that was done, however service manager tells her the front axle boot is pushing out grease and needs to be replaced. Now the front axle shaft is a warranty covered item so I call KIA and asked them about it and was told the axle is covered but not the boot so the cost will be around 850.00. I then asked if we had to pay for the boot and the shaft should be covered, he said no the boot is part of the assembly so I have to pay for the whole works even though this boot is part of the power train axle shaft assembly. This makes the warranty a joke, So don't by a KIA if you think they have a great warranty, they don't. We'll not be buying another car from KIA of St. Cloud nor will they be doing the mechanic work on this car from now on. More
Brought my 2011 Kia Sorento in for recalls and noisy startup. Got recalls done so that was good. Fixing the noisy startup was another story! Got a $4000 bill with a noisyer car. Complained and said nois startup. Got recalls done so that was good. Fixing the noisy startup was another story! Got a $4000 bill with a noisyer car. Complained and said noise was normal. Why the $4000 bill. Told me take it home and drive it's a normal noise get used to it. When I bought it didn't have a noise as loud as is??Not sure what the $4000 was for if it was normal sound. Service manager very rude. Tiered of people asking me if I have a diesel under the hood. Vehicle only has 60000 mi.. Tried to sell me a new car, but very low trade for a car they supposedly just repaired. Very pushy sales staff. Very frustrated only reason for one star they did get recalls done More
Worst experience ever at Kia of St Cloud.Was treated terribly, lied to, buck-passing, poor communication beyween employees. Sales, finance, gm's, service dept.all extremely poor treatment, they take no terribly, lied to, buck-passing, poor communication beyween employees. Sales, finance, gm's, service dept.all extremely poor treatment, they take no responsibily and do not solve problems. Untrustworthy dealership. More