Here is how this all went down....
I was emailed by a representative of this dealership to let me know my current lease was coming due, I responded saying that we were looking to get out of our lease early because we were experiencing some safety issues and were looking to change from the Sorento to a Sedona as our family is growing. The representative tells me this is no problem and asks what I am looking for. I tell her that we were looking for the Sedona SX, wanted no money down sign and drive. She sent me a followup email and said they would be able to offer us the SX with no money down for $550 a month on a 36 month lease with 12,000 miles a year and this would cover the remaining payments on our current lease.
We then took that information and went to a closer dealership to test drive and get their offer. Lets just say this dealerships offer was nowhere near so we told them we were in shock because St Cloud was offering us much less. They basically laughed in our face when we gave them the number and told us it was not possible but more power to us if we were able to get them to commit. They recommended that we get the terms of the full deal in writing prior to driving 2 hours away to sign and drive.
We didn't get a response as soon as we would have liked to from St Cloud so I called and spoke to another representative, Ethan, an ACTUAL saleperson at St Cloud. Told Ethan we were looking for the Sedona SX, 36 months, 12,000 miles, no money down and that we were talking to the first representative and we were quoted this dollar amount and that we wanted confirmation prior to driving up to sign since my wife was 39 weeks pregnant and its a 4 hour round trip plus the time for paperwork, detailing, etc. Well he tells me that he will call me back after he talks to his manager. I missed his call so he left me a voicemail with numbers nowhere near representative number ones numbers.
I text Ethan saying that I received his message and was a little confused as to why there was such a large variance between his numbers and the other representatives... keep in mind, this is all in writing now. Ethan then tells me that he is sorry and that they cant honor the deal that they had already offered me and now they were going to go with this other dollar amount. I said that we would go to another dealer because it really didn't make financial sense for us to drive that far for the same deal we could get down the street. Ethan responded and asked me what they could do to earn my business so I told him that we would need the same deal that we were offered at first. He responded, in writing, that he would honor that deal. We then worked out a few minor details such as color, timeline, etc and let him know that we would be coming up the next day. The car wasn't on the lot but they would have it shipped the next day.
We get to the dealership, talk to Ethan and the moment we met him you could tell something was up. He handed us the paperwork from the first deal and said here is what we were originally planning but here is the best we can do and handed us another sheet showing not only a payment $100 more per month but also a 12 month longer lease and $3k down at signing! Of course we exchanged some words and told him that this wasnt what we agreed to and he clearly was just wasting our time. He kept telling us "you need to work with me here". I proceeded to show him the text message conversation that we had and you would have swore it was the first time he'd seen it before. We literally sat there in silence as he tried to figure a way he could weasel his way out of this one. We requested our keys and told him we'd like to speak with his manager. His manager, Scott, came over and attempted to put the pieces to this puzzle together and looked at not only the original email that we had received as well as the text message from Ethan. He sat there wondering how we could get down to the original offer that was confirmed by two people and the one thing that comes out of his mouth is... "Are either of you military"
I'm just going to give whoever is reading this, a strong warning to never, ever, ever set foot on this lot, exchange emails, take phone calls, or text message anyone associated with this dealer.