Kia Of St. Cloud

Thanks for having Carolyn Hagen at your Kia dealership! Thank you so much to Carolyn Hagen for making our Kia experience friendly and stress free. She's very caring, makes you feel special, and did a grea Thank you so much to Carolyn Hagen for making our Kia experience friendly and stress free. She's very caring, makes you feel special, and did a great job for us. She really goes above and beyond for you! I definitely recommend Carolyn Hagen for your Kia experience. Rating-Carolyn absolutely rates 5 stars. If rating the whole dealership, we did have to bring our car back in twice to the service department. There was a problem with the temperature gauge and the brakes, both of which were taken care of. It was just a bit of an inconvenience as we live in Alexandria. More

Best buying experience with Carolyn Hagen! After 15 years of driving a pickup truck, with getting 10 to 12 miles per gallon, I knew it was time for a change. I began my research, trying to fin After 15 years of driving a pickup truck, with getting 10 to 12 miles per gallon, I knew it was time for a change. I began my research, trying to find a hybrid that would fit four comfortably, including my 6'3" frame. The Kia Niro looked to fit what I was looking for, but I had to see it in person. The closet Kia dealership to me was Kia of St. Cloud. I put in an internet inquiry, and within five minutes, the internet saleslady Carolyn Hagen (320-443-6673) called me! It was not an appointment setting service, but it was THE person I would be working with! She offered to make an appointment so I could come in for a test drive. When I arrived, Carolyn was all ready to go! She had the Niro pulled up front, so there was no waiting around! We spent a good amount of time in the car as she explained all of the features and options. After the test drive, I wanted to see other trims, so I could balance price and features. Carolyn was happy to pull up other cars, so I could see what each had to offer. I looked at three trim levels and the second one was the best fit. After making my decision, her manager brought a term sheet for the 2018 Niro I wanted. I asked for a term sheet for a 2017 that also would work, just to see where I would end up. Pricing was very transparent and in writing so I could balance my options. My questions were answered openly and honestly. I advised of the financing terms I wanted, and within the hour, my loan was approved and I was ready to go! There was zero pressure to buy anything, just above and beyond service to make sure I got the car I (emphasis added) wanted! Carolyn has checked on me several times to make sure I am happy and if I had any questions. Service during and after the sale exceeded my expectations! I am very happy with my 2018 Kia Niro! Working with Carolyn made the experience even better! Thank you Carolyn! Both you and Kia of St. Cloud have absolutely earned my five star review! More

Pleasant Carolyn made my first experience buying a new car very pleasant! She was very friendly and accommodating! She was personable and not salesy, which mad Carolyn made my first experience buying a new car very pleasant! She was very friendly and accommodating! She was personable and not salesy, which made it very comfortable! I will gladly continue to work with her! More

Wonderful Experience The salesperson I worked was Carolyn Hagen, and I cannot say enough. She was friendly, professional, and helped prepare everything prior to my arriva The salesperson I worked was Carolyn Hagen, and I cannot say enough. She was friendly, professional, and helped prepare everything prior to my arrival to keep the process moving quickly and easily. She has even followed up a few times to make sure that I am satisfied with my purchase. I greatly appreciate the work she has done, her professionalism, and making the whole process easy. The financing department was also very knowledgeable, professional, and made the purchasing process easy and simple. Linda walked me through the process, providing information that was vital to purchasing. Overall, I would highly recommend the dealership and the individuals that I worked with. Thank you, Chad Czischke More

great shopping experience I just purchased a kia sorento from Kia of St Cloud. It was one of the best experiences. I talked to Caroline Hagen on the phone before going there I just purchased a kia sorento from Kia of St Cloud. It was one of the best experiences. I talked to Caroline Hagen on the phone before going there and she was so knowledgeable I was really impressed with her. When I walked in I thought I was meeting a friend. She was prepared for me and answered so many of my questions and even some I didnt even know I should ask. I am very content with my purchase and would strongly recommend her and Kia of St Cloud to anyone who needs and wants a dependable vehicle but a very informative group of people. Finance Lady was also great with couple good surprises where they saved me money!!!! More

Splendid experience I went into Kia just to look around because I was new in town and being that I had some credit issues , I wasn’t sure it was going to work out but to I went into Kia just to look around because I was new in town and being that I had some credit issues , I wasn’t sure it was going to work out but to my surprise I was met by a sales man Omar Dizayee , he helped me out all the way during the whole process, He made sure I got the car I wanted , Omar got me a great deal on the 2015 KIA FORTE with very low miles , he was so friendly and professional throughout the purchase, I was very comfortable with his professionalism. I’m loving my KIA FORTE I recommend him to anyone looking for a Great car at KIA. More

Great car, great service, good price, excellent experience The salesperson I worked with was Carolyn Hagen. She was friendly, and was great at keeping me up to date throughout the total process. If I had ques The salesperson I worked with was Carolyn Hagen. She was friendly, and was great at keeping me up to date throughout the total process. If I had questions she got the answers quickly and and passed along the information in person, by phone or by text. She spent time with me going over the features of the new car. The dealership went out of its way to search the midwest for the vehicle with the features I wanted and in two days bringing it to St. Cloud. More

Great service We worked with Carolyn Hagen she with us from start to finish and we were very comfortable with her professionalism! She was honest and open With us t We worked with Carolyn Hagen she with us from start to finish and we were very comfortable with her professionalism! She was honest and open With us throughpit our purchase. Kia recognizes military service which meant a lot to us! We love our new 2018 Kia Sportage :) More

BEST CAR DEALERSHIP IN ST CLOUD! A little over a week ago I was in an accident the damage to my car was so bad it totaled my car. I was so stressed out being that this was my first ac A little over a week ago I was in an accident the damage to my car was so bad it totaled my car. I was so stressed out being that this was my first accident I wasn’t even sure where to start with all the insurance claims and looking for a new car. I started looking online for a new car. Within hours I got a call from Carolyn Hagen. Emailing back and forth she sent me links to some cars for me to look at being that I was still waiting on the insurance company to move forward with everything I was a little stressed out but Carolyn was super understanding with my situation and very patient with me while I was trying to get my insurance mess settled she never pressured me to commit to anything before I was ready and that was such a relief dealing with a car dealer that wasn’t calling me day and night trying to get me to settle on a car right then and there. When I finally got to meet Carolyn in person she exceeded my expectations. She is such a sweet heart very bubbly person. When I bought my first car the experience was very unpleasant but this time dealing with Carolyn was a breath of fresh air. Her as well as the rest of the St. Cloud Kia staff were very helpful every step of the way I was never sitting there wondering what was going to happen next. Kia of St. Cloud is Such a great place to buy a car. The people at Kia of St. Cloud are so nice and helpful. My first impression when walking through the doors was this is a very friendly and inviting atmosphere. I would HIGHLY recommend them to anyone who is looking to buy a car. More

Very Patient & Knowledgable My husband and I have always been Toyota owners, but we wanted a third row seat that wasn't financially strapping. I've never considered a lease befor My husband and I have always been Toyota owners, but we wanted a third row seat that wasn't financially strapping. I've never considered a lease before, but Ralph Bullick was really helpful in explaining that with all of the leasing incentives Kia is doing right now it was the best choice for us given I'm a full-time student. I literally came back to that dealership 3 times in one day and Ralph was helpful and patient with me every time. Once we did decide to go with the lease Jeff Welk spent about 1.5 hours teaching me how to use all of the cool features that came with the Sorento (Love UVO & the Appleplay). This was no small feat as there are a million sweet features and I'm technologically challenged. Jeff was super patient and explained everything over and over again until he and I felt confident that I could go home and actually use all of the neat stuff in my car. I've only had the car one day, but I'm loving it. We did test drive a Honda Pilot, Toyota Highlander, and Hyundai Santa Fe. Honestly the Honda felt a little roomier, but not 10K roomier, and the Highlander and the Sorento looked and felt pretty much the same (the Highlander was 8K more), and I really didn't like the interior of the Santa Fe. I was leery to step outside of my Toyota comfort zone, but Kia offered me bumper to bumper coverage for 6 years or 60K, powertrain for 20 years or 2000K, and free roadside assistance for 100k (I believe?). So, I figure if the car ends up being a dud, I'm totally covered. At the end of my lease if I don't like the Sorento they will take it back, or I can buy it outright if I love it. Also, oil changes there are only $23 and they rotate your tires at that time as well and I can make the appointment from my phone or my UVO. I felt like the whole thing was a win-win situation and I got really good service to boot. Oh ya, the finance guy (can't remember his name, but he used to be a RN) also spent a lot of extra time with us that he didn't have to. He gave us all of this information regarding how credit scores are calculated, etc. and I left the office feeling like I learned how to take advantage of "the system", so-to-speak. Great guy. My only complaint is that there were no cold beverages in the waiting area. More