Kia Of St. Cloud

Very Patient & Knowledgable My husband and I have always been Toyota owners, but we wanted a third row seat that wasn't financially strapping. I've never considered a lease befor My husband and I have always been Toyota owners, but we wanted a third row seat that wasn't financially strapping. I've never considered a lease before, but Ralph Bullick was really helpful in explaining that with all of the leasing incentives Kia is doing right now it was the best choice for us given I'm a full-time student. I literally came back to that dealership 3 times in one day and Ralph was helpful and patient with me every time. Once we did decide to go with the lease Jeff Welk spent about 1.5 hours teaching me how to use all of the cool features that came with the Sorento (Love UVO & the Appleplay). This was no small feat as there are a million sweet features and I'm technologically challenged. Jeff was super patient and explained everything over and over again until he and I felt confident that I could go home and actually use all of the neat stuff in my car. I've only had the car one day, but I'm loving it. We did test drive a Honda Pilot, Toyota Highlander, and Hyundai Santa Fe. Honestly the Honda felt a little roomier, but not 10K roomier, and the Highlander and the Sorento looked and felt pretty much the same (the Highlander was 8K more), and I really didn't like the interior of the Santa Fe. I was leery to step outside of my Toyota comfort zone, but Kia offered me bumper to bumper coverage for 6 years or 60K, powertrain for 20 years or 2000K, and free roadside assistance for 100k (I believe?). So, I figure if the car ends up being a dud, I'm totally covered. At the end of my lease if I don't like the Sorento they will take it back, or I can buy it outright if I love it. Also, oil changes there are only $23 and they rotate your tires at that time as well and I can make the appointment from my phone or my UVO. I felt like the whole thing was a win-win situation and I got really good service to boot. Oh ya, the finance guy (can't remember his name, but he used to be a RN) also spent a lot of extra time with us that he didn't have to. He gave us all of this information regarding how credit scores are calculated, etc. and I left the office feeling like I learned how to take advantage of "the system", so-to-speak. Great guy. My only complaint is that there were no cold beverages in the waiting area. More

Service Center Nightmare I took my 2013 Kia Optima to the dealership last week and had my engine checked because of a recall during that visit they checked everything tires, f I took my 2013 Kia Optima to the dealership last week and had my engine checked because of a recall during that visit they checked everything tires, fluid levels and also did an oil change. The guy came out and said everything looked great brakes were at a 5 fluid levels were good and so on. Well today I started hearing a squeaking sound took it right over to the same dealership and they took a look and in a week my brakes went from a 5 to a 1 and need to be replaced right away and told me the cost would be 315.00 dollars. I said wait last week when I was in here my brakes were great the guy disappeared and came back and told me they didn't actually do an inspection of the brakes they just looked at them with there eyes. Are you kidding me looked with there eyes. Becareful when you go to St.Cloud Kia they only inspect things with there eyes they really don't actually take anything off and do a proper inspection. So needless to say I will NEVER be going back to the Kia of St.Cloud ever again! I have never been treated so badly in my life. More

Great experience with Tim I went into the Kia lot just to look, ended up leasing a new Kia Soul. Timothy was amazing to work with, no pressure tactics. Everything went smooth I went into the Kia lot just to look, ended up leasing a new Kia Soul. Timothy was amazing to work with, no pressure tactics. Everything went smoothly and I felt that everyone involved went out of their way to make me comfortable. More

Fernando gave us fantastic service! We just bought a brand new Kia Sedona, trading in our Kia Sorento. Fernando gave us excellent service, made sure everything was exactly the way we ask We just bought a brand new Kia Sedona, trading in our Kia Sorento. Fernando gave us excellent service, made sure everything was exactly the way we asked, and went above and beyond our expectations regarding service. Kia of St. Cloud has been a wonderful business to work with each of the four times we have made a purchase from them. I would highly recommend working with Fernando if he is available when you head in. More

Phenomenal experience from start to finish! I recently went in to do regular maintenance on my Kia Optima leased vehicle. I approached the sales staff while my car was getting an oil change with I recently went in to do regular maintenance on my Kia Optima leased vehicle. I approached the sales staff while my car was getting an oil change with some questions in regards to upgrading my vehicle and getting into a new lease or purchase. I cannot express the satisfaction I have in regards to my ENTIRE experience, from service staff, front receptionist, sales staff (Jeffery W.) Financial staff (Sean H. and Jeff?)... SUCH AN ENJOYABLE EXPERIENCE!!! I am now in a new lease with my dream vehicle at an affordable price - which I have to note that they worked (very hard) to get me all my wish list items while maintaining my budget. Loving my new Kia Sorento - They now have me as a Kia customer ALWAYS. Couldn't be happier!! More

Don't buy a used car from here. Horrible. Bought a used car that they charged way too much for. Not even a week in to owning, the car crapped out. They didn't offer to help out at Horrible. Bought a used car that they charged way too much for. Not even a week in to owning, the car crapped out. They didn't offer to help out at all, knowing full well they sold a crap car. We have put over $2000 in it to make it driveable. Now, we were trying to trade it for something more reliable only to find out that the odometer had been rolled back and it had been in a major accident, both of which were not mentioned at time of purchase. Do not buy a used car from here. More

best service any where! !!!!! stopped to set up a service appt instead they got me in rt away.(as always) i bought a new car 3 years ago and nothing but a # 10since the day we walk stopped to set up a service appt instead they got me in rt away.(as always) i bought a new car 3 years ago and nothing but a # 10since the day we walked in the door to buy and yet with the amazing service! !!!!!!!! More

Superb!! Dale was fantastic no high preasure sales! Easy to work with and they give you a fair trade in value. First time buying new and bought with confidence Dale was fantastic no high preasure sales! Easy to work with and they give you a fair trade in value. First time buying new and bought with confidence! More

Lease instead of paying cash. F and I and sales convinced me to lease the vehicle for one month instead of paying cash, which cost me a lot of money. F and I and sales convinced me to lease the vehicle for one month instead of paying cash, which cost me a lot of money. More

MY NEW CAR IS GREAT DERIK AND SCOTTIE INTRODUCED ME TO THE 2016 OPTIMA SXL, HAD TO HAVE IT. TO THE POINT THAT I TRADED IN MY 2017 TRUCK THAT I HAD AND SCOTTIE AND DERIK DERIK AND SCOTTIE INTRODUCED ME TO THE 2016 OPTIMA SXL, HAD TO HAVE IT. TO THE POINT THAT I TRADED IN MY 2017 TRUCK THAT I HAD AND SCOTTIE AND DERIK SOLD ME THE FINEST CAR I EVER OWNED. THANK YOU GUYS GREAT JOB. More