You can have all the agreements and handshakes in the world, Kia of Sherman Oaks won't honor it. They are bait & switch con artists in the extreme.
Moreover, they hardly have any inventory and certainly no selection. They literally have TWO Kia Soul !s. And they do NOT honor the True Car pricing.
So between the lack of integrity, a cramped location, no selection and slovenly sales people lounging on the couches in front of the windows, you can do a lot better. Look at how the sales people at Keyes Lexus, Keyes Toyota and Keyes Hyundai either one block to the north or across the street look and behave. Look at this slovenly show room and ask yourself if this looks like a prosperous dealership or not.
These dirtbags, Casa Automotive, also own the adjacent Subaru dealership. Also, cramped and detached personnel. Go to Keyes nearby.