Kia Store Rainbow City - Gadsden

Positive experience The deals were met quickly and people worked directly. Made most of the deal over the phone and buttoned it up at the dealership. Nice. The deals were met quickly and people worked directly. Made most of the deal over the phone and buttoned it up at the dealership. Nice. More

Excellent Had been looking into getting a new suv for sometime now and went and seen one I liked and was able to get it with the help of marshall. Had been looking into getting a new suv for sometime now and went and seen one I liked and was able to get it with the help of marshall. More

RUDE, UNHELPFUL STAFF This dealership has the most rude, unhelpful, incompetent staff I have ever dealt with. In the beginning we we're pressured into buying an overpriced This dealership has the most rude, unhelpful, incompetent staff I have ever dealt with. In the beginning we we're pressured into buying an overpriced vehicle from a just as incompetent loan company with an outrageous interest rate. Pay on the vehicle for 19 months and one day it just died. It was towed to the dealership and it was checked out and determined it had a blown motor due to our not maintaining the vehicle. My husband would not work 70 hours a week and not maintain the vehicle hisself or at all after paying payments and insurance on the family vehicle. I have never been so humiliated in my life by these people. I have 2 children and I'm disabled and my husband is the only one working. Long story short, we had a warranty and they will not honor it because we are at fault for not changing oil. However, my husband did 4 times in 18 months but there was still sludge in the motor. The car never gave a warning at all. Now our family hasn't had a vehicle in almost 6 months and we just received an estimate 2 weeks ago for $7500. Who on earth has that kind of money at one time? I have called and emailed countless times to countless people. They are to busy wearing them chairs in their office out. The young lady that answered the phone was the only half way nice person. More

AMBER WENT BEYOND DUTIES TO GET ME WHAT I WANTED AMBER DID EVERYTHING SHE COULD TO HELP ME OUT TO GET A VEHICLE, SHE IS A ASSET TO YOUR COMPANY. SHE WENT BEYOND HER DUTIES TO MAKE SURE I GOT A VEHICL AMBER DID EVERYTHING SHE COULD TO HELP ME OUT TO GET A VEHICLE, SHE IS A ASSET TO YOUR COMPANY. SHE WENT BEYOND HER DUTIES TO MAKE SURE I GOT A VEHICLE. SHE ALSO KEPT UP TO DATE OF WHAT WAS HAPPENING. More

Great customer service Always professional! Great service ! Dropped off my Optima for service and recall check. Work done in a timely professional matter Really like Always professional! Great service ! Dropped off my Optima for service and recall check. Work done in a timely professional matter Really like the staff They treat you like a friend More

Overall Seevice Experience Very friendly and ihelpful. Service department is always very thorough when servicing my car. They make sure it is operating safe and all recalls are Very friendly and ihelpful. Service department is always very thorough when servicing my car. They make sure it is operating safe and all recalls are checked abd repaired. No complaints thus far. More

Great Buying Experience! Last year we purchased a Kia Soul for the new teenage driver in our family. So when it was time to trade in our family vehicle that we'd had for 14 y Last year we purchased a Kia Soul for the new teenage driver in our family. So when it was time to trade in our family vehicle that we'd had for 14 years, we went back to the same sales person. Jessie Ballard and the entire staff are super friendly and willing to go out of their way to help their customers. They made buying our new Sorento a great experience!! More

Fast, on time and friendly! I came to the dealer for service, and my appointment was on time, no long wait involved, and the staff was very courteous, as always. I came to the dealer for service, and my appointment was on time, no long wait involved, and the staff was very courteous, as always. More

Awesome and Friendly! I carried my 2015 Kia Soul to have a recall fixed. I truely wish we had purchased our car from those dealership instead of Riverchase Kia. These peopl I carried my 2015 Kia Soul to have a recall fixed. I truely wish we had purchased our car from those dealership instead of Riverchase Kia. These people were super friendly and welcoming. I will be returning to have my tires rotated and balanced and all my air filters replaced along with the oil being changed. The guys in the service area were super quick and talked everything over with me before and after the recall was done. I left feeling like these people wants the best for me! Can't wait to be a return, satisfied customer! More

Recall repair Service and front people was super nice. I'm happy what I got and I will come back if any service I needed. Thank you! Service and front people was super nice. I'm happy what I got and I will come back if any service I needed. Thank you! More