Overall when I purchased my vehicle from you guys no complaints. However, after selling it and making multiple attempts, and multiple people taking my information both in sales and the receptionist in your finance department I’ve been met with failure at getting my Gap and service warranty contract cancelled. This has been ongoing for 3 weeks- a month. Which in my opinion is not conducive to conducting good business.
Updating: I cannot keep track of how many people have taken down my information and not once have I gotten a call back. Not limited to but include, yesterday after stressing the litany of times I’ve tried to get this done. A receptionist from either sales or finance department “GUARANTEED” me that someone would call me back. I’m glad it wasn’t a life or death situation. Because once again that was a empty guarantee.
I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE I KNOW, OR ANYONE WHO ASKS.
Yet another couple days with no phone call back. I want absolutely nothing more to do with dealership.
***Another update ****
It’s 3 November 2020. And while I have received my GAP coverage refund. I’m still trying to cancel my service warranty. When I finally got a hold of Drew, I EXPLICITLY said I wanted to cancel BOTH GAP AND EXTENDED SERVICE WARRANTY CONTRACT. Well some time has gone by, so I contact compass which is the company in which Kia purchases it through to see if it’s even been cancelled. It hasn’t! No request has been submitted. And I can’t cancel it myself it has to go through the dealership that purchased it. Well, I’ve contacted Drew and left voicemails and not to any surprise NO CALL BACK. I had put in my original request to cancel both when I got rid of my vehicle back at the end of August and it’s now November?!?! What sort of business conducts itself where it doesn’t return customers calls?! That’s a significant amount of refund I’d receive back. But I live out of state now, so my hands are tied. I don’t know what else to do when NO ONE WANTS TO RETURN MY PHONE CALLS. I CANT REITERATE ENOUGH THAT ILL BE SO GLAD WHEN IM FINALLY DONE WITH THIS DEALERSHIP. AND FURTHERMORE I WLL NEVER RECOMMEND THIS PLACE TO ANOTHER LIVING SOUL. I DONT CARE IF THEY ARE GIVING A CAR AWAY FOR FREE.