Kia of Beavercreek

I’m a returning Kia customer and traveled several hours out of town to purchase a brand‑new vehicle, with the transaction scheduled and most paperwork completed digitally in advance. Unfortunately, the exp out of town to purchase a brand‑new vehicle, with the transaction scheduled and most paperwork completed digitally in advance. Unfortunately, the experience at Kia of Beavercreek fell well below expectations. Despite advance coordination, the sales representative was unprepared when I arrived. I was assured prior to travel that all‑weather floor mats were available and included, only to be told at delivery that they had not yet arrived—despite knowing I live hours away and would not be returning easily. I had to escalate to management to get these shipped to me, that was not proactively offered while on-site. Just before leaving the dealership, I discovered that the mileage listed on the documents I signed was incorrect by approximately 145 miles. While this was later acknowledged as an error, it was not corrected at the time of delivery, and revised paperwork was sent later without being mutually re-signed, which left me uncomfortable with how it was handled. I also had to turn around and return to the dealership because temporary tags were not installed before I drove off. The most concerning issue came when checking my email, when I received an eDelivery record showing MY customer feedback stating I was “100% satisfied” with the vehicle and my experience, signed with a smiley face, which I did not submit or authorize and which is completely inaccurate. I will not be doing business here again. More

I arrived early to my appointment and the staff was so helpful and got me in early! Very nice ! They answered my questions! Great customer service helpful and got me in early! Very nice ! They answered my questions! Great customer service More

I like taking my car to Kia of Beavercreek. They are efficient, and the team is professional and helpful. They are efficient, and the team is professional and helpful. More

Very friendly- quick service! The waiting room is pleasant and inviting. I will be back for all my Kia service. The waiting room is pleasant and inviting. I will be back for all my Kia service. More

Dealership addressed the engine issues in a timely manner after explaining my predicament. Much faster than other Kia dealers were telling me they could get it in for service. after explaining my predicament. Much faster than other Kia dealers were telling me they could get it in for service. More

The service department at this dealership is next level! They always provide great customer service and ensure that all your needs are met and all your questions are answered. Additionally, the service depa They always provide great customer service and ensure that all your needs are met and all your questions are answered. Additionally, the service department manager always makes himself available to customers for questions and concerns, and does a fantastic job of ensuring that any problem customers may have with their vehicles are resolved. More

They were very helpful and quick. They kept me updated on my service in real time. They kept me updated on my service in real time. More

I experienced fast and friendly service during my routine maintenance appointment. The waiting area was clean and had water bottles and coffee available, as well as snacks you are able to purchase. maintenance appointment. The waiting area was clean and had water bottles and coffee available, as well as snacks you are able to purchase. More