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Kia of Bowie - Se Hablo Espano

Bowie, MD

Overview
Reviews
4.3
309 Reviews
Call Dealership (301) 820-7500
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16620 Governor Bridge Rd

Bowie, MD

20716

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Showing 309 reviews

July 12, 2025

The professionalism and speed in completing the work was impeccable. Thank you for always taking care of our vehicles More

by elomstifler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortez, Rose Bayat
Report | Print
Jul 15, 2025 -

Kia of Bowie - Se Hablo Espano responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 05, 2025

I love Kia Bowie. I can always count on them for service and if I want a new car. Thanks Kia Bowie. More

by hhamilton10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles (Chuck) in service
Report | Print
Jul 07, 2025 -

Kia of Bowie - Se Hablo Espano responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

July 05, 2025

Pleasant staff. Provided updates on the service to our vehicle, including web versions on the overall condition. More

by rfauntle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Jul 10, 2025 -

Kia of Bowie - Se Hablo Espano responded

Thank you for taking the time to leave us a great review! We're glad you had a positive experience with our staff and were happy with our service updates. Please contact us if there's anything we can do to make your next visit a 5-star experience for you!  Dave Gruner, General Manager Toyota of Bowie | (240) 927-4200

July 04, 2025

The service team did a good job with the whole process beginning til the end. More

by mcjames4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortez, Rose Bayat
Report | Print
Jul 06, 2025 -

Kia of Bowie - Se Hablo Espano responded

Hi, thank you for your kind words! We are thrilled that our service team was able to provide you with exceptional service from start to finish. We value your feedback and greatly appreciate your support.

June 26, 2025

Their customer service skills was excellent. It was so compassion and they really helped me to get a vehicle and I appreciate that. Thank you so much.. More

by Kathleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earl ward, Rose Bayat
Report | Print
Jun 26, 2025 -

Kia of Bowie - Se Hablo Espano responded

Hello Kathleen, thank you for your kind review; we are happy to pass along your comments to the team here at Kia of Bowie! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 26, 2025

Lied to my husband- AND asked to speak to him instead of me as if the wife cannot make an automotive decision. More

by sgeorge8903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cortez
Report | Print
Jun 28, 2025 -

Kia of Bowie - Se Hablo Espano responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at jford@group1auto.com so we can work toward a resolution.   Jeremy Ford Service Manager 240-927-4800

June 24, 2025

This dealership helped us out when Jiffy Lube damaged our engine with a bad oil change and we had to replace our entire engine, and they have become our regular service provider, including oil changes. They More

by Molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortez - service desk
Report | Print
Jun 25, 2025 -

Kia of Bowie - Se Hablo Espano responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

June 21, 2025

Unfortunately I received very poor customer service! I was very disappointed after my first visit. More

by silkepope
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
Report | Print
Jun 25, 2025 -

Kia of Bowie - Se Hablo Espano responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.  Thank you,    Dave Gruner, General Manager Kia of Bowie (240) 927-9800 - dgruner@group1auto.com

June 19, 2025

They made us feel comfortable first. And it state that way the entire visit. I would recommend family and friends. More

by mallen1114
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bayat
Report | Print
Jun 19, 2025 -

Kia of Bowie - Se Hablo Espano responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 18, 2025

Bought a car- poor follow up. Never got my plates and my temp ones expired. Called texted and chatted the dealership with no response. Nobody will pick up the phone when you call More

by JE1736
Recommend Dealer
No
Employees Worked With
Rose Bayat
Report | Print
Jun 20, 2025 -

Kia of Bowie - Se Hablo Espano responded

Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at Shurline@Group1auto.com or (240) 927-4800 so we can discuss this further.  Steven Hurline, General Sales Manager

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