Kia of Bowie - Se Hablo Espano

Staff knowledgeable and professional. Kept me informed about the status of my vehicle. Courteous during the checkout process. Kept me informed about the status of my vehicle. Courteous during the checkout process. More

The team @ Kia of Bowie were amazing. Jada, Matt & Steve all made me feel like family. I was never pressured into anything. I was always greeted like I was part of their family from day 1 Jada, Matt & Steve all made me feel like family. I was never pressured into anything. I was always greeted like I was part of their family from day 1. Steve, the GM, worked from the beginning to get my lease payment to fit in my budget & I was able to get the best trade-in amount for my trade & the SUV I was looking for. One that had all the features we needed & then some. I highly recommend them. Go see them - you'll be glad you did. :-) More

I scheduled my kia niro for maintenance at kia of Bowie for 8:15 am appointment. I was informed if I was leaving the dealership it would be ready by noon. By 12:10 I had not received a call so I tried to c for 8:15 am appointment. I was informed if I was leaving the dealership it would be ready by noon. By 12:10 I had not received a call so I tried to call the service department to check the status of my vehicle. Multiple calls went unanswered to the ENTIRE dealership. So, short of showing up, there was no way to contact the dealership for around 2 hours (Calling about every 10 minutes). After about 2 hours random sales people would pick up and transfer you to the service department where you would immediately go to voicemail. Frustrated, I started reading Google reviews for kia of Bowie and found the direct telephone number for the general manager David Gruner. I called the number and he actually picked up, imagine my shock. He seemed pretty angry that I had to call him to get an update on my car. After getting off the phone with him I finally got a call back as to the status of my car from Jeremy Ford (service manager). He informed me David made him give me a call to update me about my car and then proceeded to give excuse after excuse as to why I couldn't reach anyone. So, instead of a 30 second phone call saying my car was ready at 12 I had to spend 2 hours trying to reach someone and then another hour driving to the dealership in rush hour traffic to get my car. Absolutely abysmal customer service. I bought my car from kia of Bowie and kept giving them my business for some reason, but that is stopping now. They literally offer you nothing. You know what I got for my $200 service? An oil change, tire rotation, hybrid system inspection, a new air filter and it only took 6 hours with no way to get in touch with anyone. Did I get any compensation for being completely ignored? Nope. Did I get a car wash for my service department not caring? Nope. Did I even get one person to even say "hey, sorry we messed up"? Nope. Nothing. Just walked in, paid, and then the tech spent the next 10 minutes looking for my car. Terrible treatment for work any other dealership can do. Bottom line, just go somewhere else. Anywhere else really. The techs do their jobs and that is about where that service department stops at the word service. You are a number and that is it. Hopefully one day kia actually makes them accountable for how they treat customers and their lack of service. Also, after being asked to write a review I received an email that says I missed my scheduled service appointment and that I should reschedule it. Seems like someone is trying to get creative and possibly alter the service records I have. Extremely shady. More

Let me start out by saying everyone at kia of bowie are nice and pleasant. But I want to give a special shout out, and thanks to Earl ward a phenomenal salesperson. For taking care of me when I needed a ca nice and pleasant. But I want to give a special shout out, and thanks to Earl ward a phenomenal salesperson. For taking care of me when I needed a car, Earle is very knowledgeable he took time Didn't rush me through anything. Going through the finance process it was not overwhelming. Was very easy and laid back with Earl. I'm going over everything. I end up buying K4 which I love. So thank you Earl, for being the best salesperson ever. And if anyone wants To be treated like family headed on over to Kia of bowie I promise you you won't be disappointed. Mr. Earl ward we'll take care of you. More

On July 11, 2025, my car was serviced at Kia of Bowie. Immediately following the service (112,500 Mile Service check fuse for radio), I observed sluggish acceleration and a pronounced clunking noise when Immediately following the service (112,500 Mile Service check fuse for radio), I observed sluggish acceleration and a pronounced clunking noise when shifting into reverse. However, the Service Department was closed, and I had to drive my vehicle home. On July 12, 2025, I returned the vehicle to the service center, where the team was unable to perform further diagnostics until Monday, July 14, 2025. Additionally, the check engine light illuminated en route to Kia of Bowie, at which point I left my vehicle and was provided with an Uber for transportation home. On July 15, 2025, Mr. Cortez Lipscombe, Service Advisor, contacted me with the diagnosis that my vehicle required a new transmission. I was further informed that the transmission was no longer being manufactured and that a used transmission would need to be installed. Based on this information, I arranged for my vehicle to be towed from Kia of Bowie to All Things Auto in Temple Hills, MD, where a good used transmission was ordered and installed. After installation, the car continued to exhibit shifting issues and made loud banging noises when engaging gears. Diagnostics revealed that the root cause of these problems was an electrical fault: the Neutral Safety Switch was not functioning. Once the switch was replaced and the vehicle rechecked, it was discovered that a 10 AMP fuse for the transmission was missing from the fuse box. After this fuse was installed, the vehicle functioned correctly, shifting smoothly and driving as expected. It is clear that the initial diagnosis provided by your service department led to unnecessary and costly repairs. Had the electrical issue and missing fuse been identified originally, the transmission replacement would not have been recommended or performed. On 08/07/2025, I provided the All Things Auto Service Report to Mr. Jeremy Ford via email, and he indicated that he will look into it. On 08/12/2025, I sent another email to Mr. Ford. I attempted to contact Mr. Ford by phone on 08/15/2025 and finally spoke to him on 08/19/2025. He confirmed that he had received my email message, and it was forwarded to his supervisor, Mr. Dave Gruner. To date, 08/31/2025, I have not heard anything from the Kia of Bowie Service Department. I hope this review will get their attention. More