Kia of Bowie - Se Hablo Espano

A+ Dealership Highly reccomend Mike Renfro! Great customer service! Very nice sales people! Thanks for making my first car buying experience so smooth! Highly recco Highly reccomend Mike Renfro! Great customer service! Very nice sales people! Thanks for making my first car buying experience so smooth! Highly reccomend this dealership More

Overpriced and bad customer experience. Stopped by to pick up oil filters, and cabin and engine air filters. Firstly, dealer said they needed my VIN number in order to find my filters. Huh Stopped by to pick up oil filters, and cabin and engine air filters. Firstly, dealer said they needed my VIN number in order to find my filters. Huh? It's a 2014 SOUL +; they all use the same filters. Secondly, the pricing is ridiculously high. Other KIA dealers charge half that of KIA of Bowie. RIP OFF. Will never use them again. More

Service Center Overall my experience at this Kia dealership is usually very pleasant, and this last trip was no exception. Everyone in the service department are ver Overall my experience at this Kia dealership is usually very pleasant, and this last trip was no exception. Everyone in the service department are very friendly and helpful. More

Very Pleasant Experience I had a wonderful experience at Kia of Bowie! Thanks to Sharon Humes I was able to save money on the tires I need. She was super helpful and extremel I had a wonderful experience at Kia of Bowie! Thanks to Sharon Humes I was able to save money on the tires I need. She was super helpful and extremely friendly, I would recommend Kia of Bowie to anyone, you will definitely receive quality service there! More

Unresponsive Poor Customer Service Let me begin with I love my new 2014 Soul. The experience which followed my purchase is shameful as well as unnecessary. I purchased an alarm system a Let me begin with I love my new 2014 Soul. The experience which followed my purchase is shameful as well as unnecessary. I purchased an alarm system and a remote starter and for some strange reason no one including the sales manager Ariana Williams could schedule an appointment to have me come back in to have it installed. I must have called and left 10 to 15 messages before I finally reached Anthony in Finance who promised to help me. He kept his word and I finally had an appointment, almost a month after my purchase. When I arrive for my appointment I was advised "oops" the 2014 Soul cannot have both options. I ask so you refuse to schedule me for a month then you get me here and say we can't install what we sold you. Ariana attempts to pacify me and I am promised a credit to be sent to my lien holder which 2 months to the date still has not been processed. I looked at my phone history and I have contacted Kia of Bowie over 25 times in an effort to resolve my concerns. I would have gone in person however I live an hour away in "good" traffic. I have spoken with Ariana on at least two occassions. Once about 4 weeks ago she advised the payment had just been processed. I contacted her again on 12/7/14 and she promised to give me a call no later than 1:00pm yesterday (didn't happen) with a resolution and/or status regarding my credit. I called Kia of Bowie today 12/9/14 she of course was unavailable and I left yet another voice mail message. My next step is calling Kia Coporation. I am so disappointed with my experience. Not to mention I bypassed 2 other Kia dealerships that are much closer to give this location my business. I wanted so desperately to refer my son and mom to them but their lack of responsiveness has proven exhaustive...buy Kia just not from Kia of Bowie. Anthony in Finance and Lamont in service were outstanding. Earl in sales made every attempt to make things right but he is unable to correct managerial concerns. It is a shame the management doesn't handle calm, patient customers with proper respect. More