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514 Reviews of Kia of Carson - Service Center
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November 24, 2021
Every single experience I've had was completely unacceptable. They don't call back when they say they will. That doesn't seem awful until you've literally waited for hours and have tried numerous t unacceptable. They don't call back when they say they will. That doesn't seem awful until you've literally waited for hours and have tried numerous times to contact them. Employees are unprofessional, rude and act as if they dislike their jobs. They had my vehicle for 5 1/2 hours yesterday. I've had to go to the dealership to get any information after dropping it off for an appointment. When we got there, they were literally sitting, looking at their phones. The service person, Luis Villa, admitted to me that the car was never in the service area. He diagnosed the issue and told me how much it would cost and they would need the car for a week. When we asked him about why it'd taken more than five hours to call back when he said he'd call in 2 hours, he said, "oh sorry, we got busy". He didn't even know that I'd returned to the dealership to get an update, and was talking with him from their waiting room. I'm in shock. It's as if they have absolutely no supervision, and they really could care less. That certainly shows. I was there 3 weeks ago, having a factory recall repaired. Yuri Sanchez was the worst person to deal with. I could write pages about how incompetent she is. She was also my "service advisor" on 2 other occasions. A repair on the A/C and a service replacing a defunct radio. Every time I had to work with her, there was some "snafu" and she blamed all problems on someone else. After this many issues, I'm thinking it's fair to say I've been more than patient. There is no basic understanding of customer service at Kia of Carson. I won't ever go back to this dealership for any reason. Writing this is long overdue. More
by L. Andrea
Employees Worked With
Yuri Sanchez, Luis Villa, Eric Espinoza
November 13, 2021
Let's start with i had a 7am appointment for a recalled part sat for 5 hrs just to find out its on back order and only found because Tony didn't respond to my text messages asking about what time will my c part sat for 5 hrs just to find out its on back order and only found because Tony didn't respond to my text messages asking about what time will my car be ready, corporate will be called on Monday. More
by Karona1
Employees Worked With
Tony kim, Eric Espinoza
November 03, 2021
Took my 2017 optima hybrid in for engine knocking noise on 8/26/21 the next day got a message stating the tech had checked it and it was done. They informed me the tech wanted to check right lower passenge on 8/26/21 the next day got a message stating the tech had checked it and it was done. They informed me the tech wanted to check right lower passenger side of bumper to see if the engine knocking was coming from there I needed to authorize 2 1/2 hours (498$) More for the year down! I went to the dealership and had the service advisor to call the tech and ask if I could go on the test drive to show him what I heard once he had that he said it was a MisDiagnose and I needed a new engine, fast forward to Oct 13 (car been at dealership for 1 1/2 months) they text me saying the tech can’t finish my car because my battery is dead, I informed them it wasn’t dead when I drove it in there, called and Lia USA and informed them of this second attempt of fraud within and got text saying as a one good will they covered it got a text This morning 11/2/21 your car is ready for pick up I go down pay for the repairs and wait over an hour for them to bring me my car they never came I go to speak to the manager and they go look at last the same service advisor comes and say that they made a mistake and now I need a whole hybrid batter at the cost of 5727$ I’m like WOW! Then they in form me that my extended warranty does not cover it! This is a nightmare that refuse to go away . I’m in the process of finding a lawyer to file a suit against these people from the top of this dealership to the bottom it’s bad everything I have I have documents to back up . DO NOT BUY ANYTHING FROM KIA OF CARSON OR ANY KIA DEALERSHIP ITS ALL THE SAME. More
by Takenadvantage of
Employees Worked With
Leslie Balderas
November 02, 2021
My husband and I purchased a 2016 Kia Optima from Carmax and in less than 5 months, there was an issue with the starter. The car was still under warranty but Carmax advised that we need to take it directly and in less than 5 months, there was an issue with the starter. The car was still under warranty but Carmax advised that we need to take it directly to the Kia dealer to fix, so we took it to Trophy Kia of Carson in December 2020. We needed a loaner which Carmax could not offer at the time. So, the service department advised us that if we went to Enterprise and got a rental, once the car is ready we would be reimbursed for the rental. Since December, I have called and emailed numerous times, but to no avail. Finally, last week ( and I don't why it took me so long to do this) I actually go up to the service department and found out they made the decision to deny my reimbursement back in March 2021 due to some policy. First of all, I was never notified of this decision...and secondly WHY am I being denied??!! Why aren't your employees trained on this "policy"? Now I feel like I have been cheated out of $200 and I really just want MY MONEY BACK!!!!! More
by bostonbaby1983
Employees Worked With
Blanca, Eric Espinoza
November 01, 2021
Just a horrible customer service. We sat for over an hour in our car and not even one service advisor had approached us to tell that they will be with us shortly. Over an hour, yet when I approached the mana in our car and not even one service advisor had approached us to tell that they will be with us shortly. Over an hour, yet when I approached the manager of service department to let him know our frustration. He said, because we were just walk in, they have to finish servicing those with appointments. Understandable, but why are we not being told ahead of time that such is the process? Frankly I will not recommend Kia customer service to anyone I know. This is just totally unacceptable. I am planning to sell this car when able and never even bother to consider buying another Kia period. 12 service advisors in a given day and not even one says helllo or hi and yet they are just tinkering on their cell phones or computers pretending to be busy. What a terrible experience we had. More
by Eric.12761
Employees Worked With
Manager, Eric Espinoza
September 13, 2021
WORST EXPERIENCE WITH A DEALERSHIP EVER! I have been having issues with my car since the beginning of July. I have taken my car to Kia of Carson a total of 5 times in the past two months for a rattling having issues with my car since the beginning of July. I have taken my car to Kia of Carson a total of 5 times in the past two months for a rattling noise when I start car and also car cutting off while driving. Every time I take the car to dealership and explain the situation, they (Eddie or Eric) always tell me I will have to leave my car overnight. Then they NEVER communicate the status. I have to call several times, asking to be transferred to their lines, and they NEVER pick up or return calls. Then I'll receive a text message that my car is "ready". When I pick up my car, they (Eddie or Eric Espinosa) always tell me that they could not identify a problem or source of the problem. Do NOT, I repeat, DO NOT take your vehicle here and expect to deal with competent service providers or receive any type of service. The only thing you will leave with will be a headache, frustration, and a vehicle that has NOT been serviced. They don't communicate with customers. They don't return calls. They give you the run around when you ask specific questions. They don't offer a loaner car or even provide you with a dealership discount for a nearby rental car place. I can go on and on and on. Needless to say, my Kia is paid off and I was considering upgrading to a brand new Kia but after this experience and a similar experience in the past with Kia of Downtown, I will NEVER purchase another Kia. I really believe the company doesn't invest in their employees and this is the reason the customer service is so horrible. More
by JNore82
Employees Worked With
Eddie, Eric Espinoza
June 23, 2021
Rarou is one of the most helpful people at the Kia dealership. He was very kind and went above and beyond to help me out with anything I needed. dealership. He was very kind and went above and beyond to help me out with anything I needed. More
by Skim
Employees Worked With
May 31, 2021
KIA of Carson dearship is amazing.Tino Hurtado was KIA of Carson dearship is amazing. Tino Hurtado was incredibly patient, helpful, and understanding of all of my questions and concerns. He provided m KIA of Carson dearship is amazing. Tino Hurtado was incredibly patient, helpful, and understanding of all of my questions and concerns. He provided me with a great deal that left me super happy and with the car that I wanted. More
by Terry
Employees Worked With
Celestino Hurtado
April 27, 2021
Made an appointment on the 24th of April at 8am. I waited until 11am to ask about my car. The service advisor was gone for some reason and then I later found out that they had to keep my car over the weekend until 11am to ask about my car. The service advisor was gone for some reason and then I later found out that they had to keep my car over the weekend. Advisor tells me that my car would be available on Monday yet doesn't answer phone, doesn't return calls, and didn't even offer me a rental or loaner vehicle. Total disregard for people and their time. I'm going to find a way to get rid of this car. This place is HORRIBLE More
by Madman26
Employees Worked With
Eric Espinoza
