Kia of Carson - Service Center

WORST EXPERIENCE WITH A DEALERSHIP EVER! I have been having issues with my car since the beginning of July. I have taken my car to Kia of Carson a total of 5 times in the past two months for a rattling having issues with my car since the beginning of July. I have taken my car to Kia of Carson a total of 5 times in the past two months for a rattling noise when I start car and also car cutting off while driving. Every time I take the car to dealership and explain the situation, they (Eddie or Eric) always tell me I will have to leave my car overnight. Then they NEVER communicate the status. I have to call several times, asking to be transferred to their lines, and they NEVER pick up or return calls. Then I'll receive a text message that my car is "ready". When I pick up my car, they (Eddie or Eric Espinosa) always tell me that they could not identify a problem or source of the problem. Do NOT, I repeat, DO NOT take your vehicle here and expect to deal with competent service providers or receive any type of service. The only thing you will leave with will be a headache, frustration, and a vehicle that has NOT been serviced. They don't communicate with customers. They don't return calls. They give you the run around when you ask specific questions. They don't offer a loaner car or even provide you with a dealership discount for a nearby rental car place. I can go on and on and on. Needless to say, my Kia is paid off and I was considering upgrading to a brand new Kia but after this experience and a similar experience in the past with Kia of Downtown, I will NEVER purchase another Kia. I really believe the company doesn't invest in their employees and this is the reason the customer service is so horrible. More

Rarou is one of the most helpful people at the Kia dealership. He was very kind and went above and beyond to help me out with anything I needed. dealership. He was very kind and went above and beyond to help me out with anything I needed. More

KIA of Carson dearship is amazing.Tino Hurtado was KIA of Carson dearship is amazing. Tino Hurtado was incredibly patient, helpful, and understanding of all of my questions and concerns. He provided m KIA of Carson dearship is amazing. Tino Hurtado was incredibly patient, helpful, and understanding of all of my questions and concerns. He provided me with a great deal that left me super happy and with the car that I wanted. More

Made an appointment on the 24th of April at 8am. I waited until 11am to ask about my car. The service advisor was gone for some reason and then I later found out that they had to keep my car over the weekend until 11am to ask about my car. The service advisor was gone for some reason and then I later found out that they had to keep my car over the weekend. Advisor tells me that my car would be available on Monday yet doesn't answer phone, doesn't return calls, and didn't even offer me a rental or loaner vehicle. Total disregard for people and their time. I'm going to find a way to get rid of this car. This place is HORRIBLE More

Made an appointment last Wednesday Veterans Day 11-11-2020 12:30. When I get there I could tell it was busy I was about to leave but no I need my oil changed and I have an appointment.. Jose Estell 11-11-2020 12:30. When I get there I could tell it was busy I was about to leave but no I need my oil changed and I have an appointment.. Jose Estella informs me it's busy because of Veterans Day. I tell him I have a 12:30 appointment he tells me he has a hundred and four people in front of me. Sooooo what was the point of being able to make an appointment??? By 6p.m. they get me out of there. The next day I get an email saying I missed my appointment. Oh mind you my husband paid for a lifetime of oil changes and paid my car off a year early. So I feel I didn't get the best service because they had nothing to gain. I'm sure he did not want me to leave a bad review so it was easier to type in the system I missed my appointment. Sad and really disappointed. More

I came in for an oil change, left out with a new car. I really want to thank Davonna for her fast but excellent service. Davonna made buying a car fun again. Very professional, and very down to earth, and really want to thank Davonna for her fast but excellent service. Davonna made buying a car fun again. Very professional, and very down to earth, and very informative about the products she sales. If there's a such thing as an car dealer, I think anyone would be pleased with Davonna and Alabama, they are tuely are the only reasons I shop Kia Carson. Thanks More

Alberto helped me find my first car and walked me through the whole process!! He was very kind and very helpful! Whenever I had a question he was more than happy to answer my questions! I ended up buying the the whole process!! He was very kind and very helpful! Whenever I had a question he was more than happy to answer my questions! I ended up buying the perfect car and he even showed me how to use it! One of the best car salesman I have ever meet!! Thank you for everything Alberto!! More

DO NOT GO TO THIS DEALERSHIP FOR SERVICE HELP. Not only is the customer service atrocious, the service is sub par. I end up bringing my car in 3-4 times per manufacture issue. I've tried callin Not only is the customer service atrocious, the service is sub par. I end up bringing my car in 3-4 times per manufacture issue. I've tried calling the corporate office but KIA of Carson keeps giving me KIA of Glendale's phone number. Glendale called Carson and ran into the same issues as i did. The interior of my car was ruined (its white /cloth) by the service workers who "fixed" my roof. I spoke to 4 people and asked them to make sure the interior gets cleaned. I spoke to Linda the manager, the women who call you when your car is ready, and my service provider Eddy. I showed eddy exactly what marks i was talking about and still it was not cleaned. More

Horrible Customer Service I dropped off my car Friday because I had a coolant leak. Later in the day I received a call from my service adviser Yuri stating that the problem wa I dropped off my car Friday because I had a coolant leak. Later in the day I received a call from my service adviser Yuri stating that the problem was with the radiator and it would not be ready until the following day. Not a problem at this point. The following day, as it approaches late afternoon I decide to call for a follow up because I have not received any word on my car. The girl that answers the phone at the service department asks who my adviser is, and when I state Yuri, she tells me she is not in but will transfer me to her partner. I get transferred but no answer. I call back and she once more transfers me, but again, no answer. I call back again and inform her that whoever she is transferring me too is not picking up, if anyone else can give me an update, at this point she gets rude, and states she will see if she can do anything but i might just have to call back Monday. I don't get a word in before she transfers me AGAIN to the extension that does not pick up. I am positive your phones have called ID because I called back 10 times (I have the call logs to prove it) and my calls were getting picked up and clicked on, or they were picked up so the phone would stop ringing but being set aside because I could hear the background noise but no one answer my call. I ended up calling in to the front reception and explained the situation and requested a Manager at that point,she put me on hold and then clicked on me. I called her again and she just said there is nothing she can do but transfer me, and cut me off mid sentence to transfer me to the service department that again answered and clicked. I was heading to the Dealer already when I finally received a call from someone, I was so mad I do not remember the name. She stated that the car was ready for pickup, no explanation, no apology, no anything. Why was this not told to me the first time I called? Why couldn't someone say, I am not sure, let me get a message to another adviser and they will call you back as soon as possible. BASIC CUSTOMER SERVICE SKILLS More