Kia of Cherry Hill

Best Experience I ever Had buying a car!!! So we were pretty upset when our car got broken into and we had to get another car. So, we visited three dealerships before going to Cherry Hill Kia So we were pretty upset when our car got broken into and we had to get another car. So, we visited three dealerships before going to Cherry Hill Kia. ALL those dealers made me feel like they didnt care about us, our problems, or what we wanted in a new car. Then we came to Cherry Hill Kia and everything changed! They were expreemly polite and allowed us to test drives as many cars as we wanted. They didnt push us into any sales and clearly talked through the options and helped us by working with our budget.... which was tight. We decided to go with a new niro which we love. Everyone at Cherry Hill Kia renewed my belief that car salesman can be good guys and that they arent always out to get you. Go there... check them out! You'll be happy you did! They treated us like family! More

Fantastic Dealership! Had a fantastic experience. Serge and Giovanni helped me get a 2017 Kia Sorento SX AWD loaded for a great price. Best every other dealership! Also too Had a fantastic experience. Serge and Giovanni helped me get a 2017 Kia Sorento SX AWD loaded for a great price. Best every other dealership! Also took my 2014 Dodge Durango for trade so I didn't have to return it to the leasing dealership. Great experience overall, and definitely recommend! More

Leasing We had a very helpful salesman Dave Hartley . My lease still had a year left on it and he got me the best deal possible on my new optima. I am very We had a very helpful salesman Dave Hartley . My lease still had a year left on it and he got me the best deal possible on my new optima. I am very pleased with new car. Thank you Dave More

not trust worthy i bought a 2013 hyundai elantra last saturday night when we used the car sunday when there was daylight the rear passenger door has a hole the size of i bought a 2013 hyundai elantra last saturday night when we used the car sunday when there was daylight the rear passenger door has a hole the size of a baseball in the steel door frame, I took the car back on wednesday when i was asked to do so. They looked at issue said they would call back never did called back 3 times no response. Then i call 3 times to speak to general manager Tom Cop he never called back either. The hole is a safety issue for anyone using that door. More

Terrible customer service Came to this dealership to look at a car I saw online and was looking to maybe purchase. I did not have an appointment, as I have just walked onto oth Came to this dealership to look at a car I saw online and was looking to maybe purchase. I did not have an appointment, as I have just walked onto other lots without one and still got great service. From the moment I walked in the door it was a bad experience. Nobody helped me. I stood there like an idiot until I said something to a man sitting at a desk who gave me an attitude and asked me if I had an appointment. The guy directed me to a sales rep named Dan E. He started by telling me that the car I was interested in was in the service center because it needed a part. I asked "oh, is there something wrong with it?" And he replied "I don't know? It needs a part?" My dad then asked which part it needed and the first man I spoke with replied by saying "we have hundreds of cars on the lots, how am I supposed to know which part it needs? It just needs a part!" Dan then told me I could look at the car if I wanted to, which I did. Beautiful car, but it had two scratches on the front and a big crack in the front bumper. Yes, this was a used car. A 2014 Kia Optima. Nevertheless, I won't buy a car with cosmetic defects. I told Dan about the imperfections and he laughed and told me "looks like you are looking for a new car" and I said "no, but I won't pay $20,000 for a car with scratches and cracks. He said "psh, well, this is a 35,000 dollar car so the price is great. No. this car was $35,000 in 2014, not 2017. So I asked him what the cars list price was and he said "I don't know? What did it say on the website?" I told him, and he said ok then it's that. I began trying to negotiate the price and he told me "you can't negotiate this price, you already negotiated the price by looking online". And I followed up by saying "well there is always room for negotiation". And he quickly shut me up by saying "I've been doing this for 25 years". Ok then I am not interested. Left. He even tried to get me to put a deposit down on the car and pick it up when it was done being serviced. I don't think so. I understand that these men need to have a hard front when negotiating but he blatantly disrespected me multiple times. Would never consider returning. Shame on you guys. More

Very Poor Customer Service! I am unhappy to say that I had a very poor experience with Cherry Hill Kia. I purchased my 2017 Forte Hatch December 12. I absolutely am in LOVE with I am unhappy to say that I had a very poor experience with Cherry Hill Kia. I purchased my 2017 Forte Hatch December 12. I absolutely am in LOVE with it, drove a Ford Focus for years and my Kia just blows it out of the water. I have so many more features on this car and I even get better gas millage than my Focus. But the customer service that I had to experience was terrible. As I said I purchased the vehicle December 12, a month later I did not get any sort of call or email about my tags/registration. Come to find out the very rude lady in finance had messed up on the paperwork for the trade in for my Focus. She wrote the wrong millage and so the trade in wasn't accepted. She never gave us a call even though she insisted she did several times. I live about 30-40 minutes from Cherry Hill so we had to drive all the way back to get the paperwork fixed and re-sign everything. The woman said for the inconvince they would fill my tank for free which I appreciated. They called today, about a week later, but only after I had to call them once again to ask if my tags/registration were finally in. They said to come in everything was ready. Made the drive a 3rd time only to find they didn't have any inspection stickers because it was MLK day and the employees from the office were not working today. I'm not going out of my way and making a 4th trip just for a sticker that should have been prepared already after all I've had to go through! The woman in finance was not even empathetic after all she messed up before. It is a shame because I absolutely love my new car, but most of the employees here were very unprofessional and rude. The woman who sold my car to me was fantastic though, very charming young woman I believe her name was Alexis. They did say that they would meet me half way to pick up the inspection sticker, which I do also appreciate. I've just had such a horrible experience I just wanted to have everything taken care of the 3rd time. More