Kia of Cherry Hill

My experience with kia cherry hill was great and Angel Micardo and Tim Cason helped with my oil change and rotation my tires.He nice guy and friendly. I recommend my friend to go there. And Sam Temple is Micardo and Tim Cason helped with my oil change and rotation my tires.He nice guy and friendly. I recommend my friend to go there. And Sam Temple is nice and friendly too. He took me home and pickup me back to the dealership More

LIERS! !! I asked few times before wasting time driving there is they take Honda leased car as tread - they repeatedly said YES. I came over wasted 2.5 hou !! I asked few times before wasting time driving there is they take Honda leased car as tread - they repeatedly said YES. I came over wasted 2.5 hours with them just to have them tell me they do not take Honda as trad! Offered me to pay my last payment + 5k down!! My leased car brand new with 3600 miles! STAY AWAY!!!! More

James sold me a Kia Rio about a year ago. After I signed everything, he told me that if give him "all tens" in the post-sale survey, he would arrange for me to get a free oil change. Not enti After I signed everything, he told me that if give him "all tens" in the post-sale survey, he would arrange for me to get a free oil change. Not entirely ethical, but a free oil change is a nice perk, so I gave him the tens he asked for. Before I signed, there were some reasons for us to email back and forth. Once the sale was complete, however, he has ignored every single email I've sent. Needless to say, he got the tens he asked for and I'm left to wonder if he ever intended to hold up his end of the bargain. Since he's been ignoring me, I chatted with someone else at the dealership and she said she'll ask the service department to address the free oil change issue and she'll have them contact me by email. They never did. One star for James; one star for Kia of Cherry Hill. Take your money elsewhere! More

They have had my car for 2 weeks. The person in charge will not talk to me. They are always busy and never call back. My KIA Niro needed a new transmission after 16,000 miles! It The person in charge will not talk to me. They are always busy and never call back. My KIA Niro needed a new transmission after 16,000 miles! It was supposed to be done a week ago. The rental taxed are piling up. KIA is still junk, and KIA of Cherry Hill service is crap. More

My son and I recently purchased a Sportage and a Forte at Cherry Hill Kia, and Dan Elmer was our salesman. He went above and beyond to assist us in making our selections. Dan was friendly, courteous, and hig Cherry Hill Kia, and Dan Elmer was our salesman. He went above and beyond to assist us in making our selections. Dan was friendly, courteous, and highly knowledgeable about the vehicles we chose. Shortly after my purchase, I had a question about my car and called Dan. True to his word, he was more than willing to help resolve my issue. I highly recommend Cherry Hill Kia—especially Dan—if you're looking to purchase a car. More

The service department will waste your time. They forget about customers in the lobby waiting for their car, they lie about performing maintenance on your car, they lie about accurately helping They forget about customers in the lobby waiting for their car, they lie about performing maintenance on your car, they lie about accurately helping you on their checklist. There’s no point in making maintenance appointments as they don’t honor them. PREVENT THIS DEALER FOR THE SAKE OF YOURSELF! More

I recently visited Cherry Hill Kia. The salesman was polite and tried to assist us, but he was stuck in a system that refuses to discuss pricing and terms unless you are physically pres The salesman was polite and tried to assist us, but he was stuck in a system that refuses to discuss pricing and terms unless you are physically present at the dealership. Once there, we experienced an extremely slow and frustrating process of back-and-forth negotiations between the salesman and his finance manager. This is 2024 not 1954! You can literally confirm finance terms, sign all documents and pay through Apple Pay in less than 5 minutes! Kia is a modern, technology-driven brand trapped by a sales system from the last century. This type of outdated sales tactic is not only inconvenient but particularly challenging for a young family. Having to bring our children to the dealership while waiting for basic financing terms that other companies could finalize on a mobile phone in minutes is unacceptable. In an age where immediate digital transactions are the norm, it's comical and very disappointing to go through such an old school approach. Fortunately, I found a vastly different experience at another dealership—Martin Kia. They were prepared and transparent, providing excellent financing terms which we were able to finalize within 10 minutes over the phone. Their documentation process was digital so we could prep everything BEFORE we had to go to the dealership. The only thing we had to do there was sign and pick up our beautiful 2024 Telluride. Their efficiency and customer experience was an extreme contrast to what I experienced at Cherry Hill Kia. I urge Cherry Hill Kia to please modernize your approach and take cues from competitors who prioritize customer convenience using basic technology advancements from the past 30 years. It's high time to abandon a 100-year old practice and catch up with today's consumer expectations. More

Buyer beware! They do not honor lease agreement. We leased our kia sportage from them and 14 days before the lease was up we visited the dealership to buy out the They do not honor lease agreement. We leased our kia sportage from them and 14 days before the lease was up we visited the dealership to buy out the lease and keep our car. Our buyout price on our contract was $14,000. The salesman came over after visiting with his manager and put a piece of paper in front of us with the price total of just over $21,000??? How does this happen? We were told that in order to sell us our car the dealership would need to " certify " the car and sell it to us as a certified preowned vehicle. They also stated that the dealership does not follow KIA rules and that they are able to set their own rules. What a joke! After going back and forth for over 2 hours trying to buy "our lease" they dropped the price down to $19,000. We walked out!! I went home and called Kia Finance who was on our lease and did the purchase online for the $14,000 that was on our contract plus taxes owed at a total of just over $16,000. More

I purchased a 2024 KIA Sportage back in February of 2024 from this dealership. As of Saturday July 6th 2024, I still don’t have a legal license plate or proper registration for my vehicle. My 2nd issued tem from this dealership. As of Saturday July 6th 2024, I still don’t have a legal license plate or proper registration for my vehicle. My 2nd issued temp tag expired back in April. The dealership stated there was some sort of screw up with the paperwork, however no one took the time to call me and give me an update. To this date, I’m still waiting on my license plate and registration. The SUV itself has been back to the dealership multiple times to the point that I’m looking into my options. I have zero trust in the dealership itself. I brought my vehicle in for an oil change and a tire rotation that I was paying for. When I received the vehicle back from the Service Advisor, I noticed the tires hadn’t been rotated as I requested. The manager of the service department spoke with the mechanic who was assigned my vehicle. The mechanic admitted that he didn’t rotate the tires because HE didn’t feel as though they needed to be rotated. Please keep in mind I was paying for this service. I personally will NEVER purchase a vehicle from this dealership again. Due to so many mishaps and mistakes on their end, I could NEVER recommend anyone to this dealership or any dealership affiliated with this company. I’m giving you the extreme short version of this situation, however please know that it has been a major inconvenience. I was only accommodated into a rental once after I brought the vehicle back twice in the same day due to mechanical issues. Please use caution if you plan to purchase at this dealership or any dealership affiliated with this dealership. More

I visited this dealership twice in 2022 first time the sales wasn’t prepared to make a deal. Second time they doubled the price of the car for “market adjustment” and ignored my online credit application. sales wasn’t prepared to make a deal. Second time they doubled the price of the car for “market adjustment” and ignored my online credit application. Shady sales tactics all around. I have since moved away and they continuously call me about my end of lease when I have said I have moved away and not listening. 10/10 run away More