Kia of Cherry Hill

they do not tell truth even when they know they r wrong, very disrespectful to customer when you present a problem. basically all con men. very disrespectful to customer when you present a problem. basically all con men. More

Pat was awesome. very knowledgeable and nice. The Sales manager Bernard was inflexible and obstinate. We found the 2012 Sorento we wanted. MSRP was the only sticker on the vehicle and it read 24,255. We manager Bernard was inflexible and obstinate. We found the 2012 Sorento we wanted. MSRP was the only sticker on the vehicle and it read 24,255. We went inside to talk numbers and they were ready to charge us $28,810. Yes a full $4,555 over MSRP. I asked where they got that number and Bernard said it based on supply and demand. They had brought the almost $29k figure down to just under $26k and they thought they were being very kind. My trade in is a 2003 Ford Ranger Edge 4x4. I kelly blue book valued it from the KIA website and in Fair condition it was worth $6,525. bernard was willing to give me $5,000 then bumped it to $6,000 just because the price of the Sorento was still $1,600 over the sticker. He was willing to bump it to $6,500. I stood up to leave and he was begrudgingly giving me now the MSRP price. My wife and I left. Pat followed us out and apologized. The next day Pat thanked us for coming and asked if there was anything he could do to get us to go back for another visit. I told him thanks but i doubt i would return to a place that insults me and tried to rip me off. I was then forwarded to Bernard and he was shouting at me through the email (aka writing in caps). We had it out. I outlined to them what i wanted. To start the negotiated process i countered their offer with $4,500 under MSRP with $7k for the trade in. Bernard got hung up on the trade in and was unwilling to negotiate the sale price b/c he was stuck on the trade in. I told him forget about that for now, lets work on the sale price and he refused to budge. I wished him luck because he needs it. I want to warn everyone to stay away from these shady practices. They are garbage. I only rated them a 2 for friendliness because of Pat. More

Didn't check them out on the web first, but luckily I didn't buy from them. Megan wasn't bad and knew her stuff, but she is very good at playing the salesperson games. I originally went in for a used Lan didn't buy from them. Megan wasn't bad and knew her stuff, but she is very good at playing the salesperson games. I originally went in for a used Lancer or Outlander AWD used. They're used cars are worn and look awful. They look like auction rejects, and I'm guessing its because they get VERY little repeat customers. We went back and forth over numbers and trying to get more then the laughable offer on my trade....for about 2 hours. I finally had enough and went to leave but Alex tried to corner me outside. Told them I would think about it over and over and wanted to check with my credit union first. Finally after 30 minutes of this crap I insisted on my keys and never looked back. Now I get 3 phone calls a day from them saying they have this great deal and I need to come back. Sorry but I was almost fooled once......not giving them a chance. Bottom line was a used Lancer GTS 2009 with 25,000 for $17,900. I told them the Black Book on trade was $11,000 to 13,500 and after my experience I told them there was NO WAY they gave any higher then $11,000 on the trade. This means you have PLENTY of money to not only payoff my Accord, but discount and make a good profit. Megan said they had over $15,000 in the car (when pigs fly). The good news is I bought a 09 Matrix S AWD LOADED for $2000 less and didn't have to wipe the slime off me after I left. I have to thank them for being SOOOOO terrible at ripping people off you can see right through them. If not I may have been suckered into the Lancer. RUN FROM THEM!!!!!! They have no shame and would rip off their own family. More

Never buy from this dealer! The story is too long to get into but they promised something to us and never fullfilled what they said they would do. In turn, our credit could have gotten messed up because of into but they promised something to us and never fullfilled what they said they would do. In turn, our credit could have gotten messed up because of this. When attempting to fix the situation the general manager and the finance manager NEVER called us back. This was partly our fault not getting the agreement in writing. This is a very poor business. Because of this I would never buy another Kia again. More

This was the most horrible experience I have ever had. I tried to warn these two people before I came back that my father would not be hassled into buying a car. Instead of just saying they couldn't tak I tried to warn these two people before I came back that my father would not be hassled into buying a car. Instead of just saying they couldn't take the competitors coupon, they jacked the sticker price up to $33,800 from $27,200 and thought we were going to be idiots and take it. Also told us the lowest interest rate would be 6.9. Well, thanks to Kia in Turnersville, I am driving the same exact van I wanted, payments that I wanted and 2.32 interest rate. This is why I haven't returned their phone call. Lisa Masterson More

Labor charge for work that there should not be a labor charge. When replacing a timing belt the water pump has to come off. If you have the water pump also replaced then they charge for (2) two separate j charge. When replacing a timing belt the water pump has to come off. If you have the water pump also replaced then they charge for (2) two separate jobs. However, the laborcharge should only be for the Timing belt, plus parts. They are ripping the customer off, and the service is bad. Vehicles over (3) three years old they find many faults putting fear in the customer to buy/lease a new vehicle More

High pressure sales give you a sick feeling in your High pressure sales give you a sick feeling in your stomach. Prices on internet do not reflect actual prices. They are for rebates most customers do High pressure sales give you a sick feeling in your stomach. Prices on internet do not reflect actual prices. They are for rebates most customers do not qualify for. They sell Modified New vehicles and extended warranties claiming you are able to service anywhere in the country. Fact no other dealership will even touch your vehicle with the Modifications. They promise you the vehicle with all its UPGRADES (they dont want to scare you by using the word MODIFICATIONS) is better than stock. You will only be able to service at cherry hill triplex. Good luck if you don't live local or move out of state. Fact : Chrysler corp. is not behind you at all. You are the victim of an unfortunate circumstance. According to Chrysler a dealer can do anything they want to a vehicle once they purchase it from the factory. Although youthought you were a chrysler customer it is up to Cherry Hill to make everything right. Cherry Hill Triplex doesn't have mechanics who can get a modified car to handle properly. They make verbal promises of things that were done to the vehicle that were not. Every time you drop off your car for repair the return is longer. One service was 21 days. After all repairs the car still handles like a piece of !@#$. Bottom line: DO NOT BUY ANY VEHICLE MODIFIED OR NOT FROM THESE PEOPLE. They are the worst in the state. If you purchase there you will be sorry. More

This was the worst place EVER. They were so rude and derogatory toward us women. Also they sold me a used car by using the highest pressure to take it home without my mechanic looking at it. Turns out derogatory toward us women. Also they sold me a used car by using the highest pressure to take it home without my mechanic looking at it. Turns out that the engine was bad (as my mechanic called the death rattle) Funny thing was I asked what the noise was the evening I was there. The sales rep said he did not hear anything. I promptly called as soon as my mechanic said return it ASAP. They did not return my call, were rude when anyone else answered. I finally had to ask them to pick the vehicle up as it was not safe to drive. HORRIBLE HORRIBLE customer service and will never go back. I have been spreading the word amongst co-workers and unsuspecting friends as they do not even care if they are terrible. One tip: Dont sell cars that are on their deathbed when you are telling me they were "Certified" Plus you may want to work on your salesmen and their manners. More

The day after I purchased my vehicle (which was not a pleasant experience but it's a local dealership and we really didn't research other dealers), my wife decided to buy a Sportage. The salesman agreed pleasant experience but it's a local dealership and we really didn't research other dealers), my wife decided to buy a Sportage. The salesman agreed to meet her there before work the next morning and never showed up, then called to complain that it was too early and he has a long commute (then he shouldn't have agreed to the time). After I filled out my customer service rating for the corporate office (8 out of 10) the sales manager actually called and yelled at me, told me that I screwed my salesperson! Both the sales manager and the sales person James, called me names ("a credit criminal" due to my lower credit rating! Nice huh! He actually texted it to me so I plan to print it out and send that to corporate KIA!) Extremely unprofessional and nasty group of people. My wife is now buying a Kia Sportage from Turnersville Kia... what a difference! So professional and courteous. Better prices, better service, wish I went there first! Big mistake! More