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Kia of Coatesville
Coatesville, PA
348 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 348 reviews
July 19, 2022
From the time I walking in the door until I left I was impressed with everyone who worked there. They were professional and helpful and I knew I was in good hands. I will be back! impressed with everyone who worked there. They were professional and helpful and I knew I was in good hands. I will be back! More
by DBRN831
Employees Worked With
Joe Spadaro, Jason Brandt, Sharif Aly, MARVIN BURROWS, CHARLES GORMAN, James Houston
June 25, 2022
Staff is courteous and knowledgeable. Great quality of service. Free amenities including vacuuming and washing of car. Free coffee and snacks too! Great quality of service. Free amenities including vacuuming and washing of car. Free coffee and snacks too! More
by dae4624
Employees Worked With
Barbara Brown, the whole service department
May 09, 2022
From 1st phone call to paperwork completion, Kia of Coatesville staff were honest, timely, fair, patient, committed to providing excellent customer service and a pleasure to work with throughout the en Coatesville staff were honest, timely, fair, patient, committed to providing excellent customer service and a pleasure to work with throughout the entire process. I want to personally thank my 1st contact - Hannah (amazing internet sales associate) and her co-worker Becky (outstanding Product Specialist) for all their hard work, patience with answering all my questions and working so very hard to find our family the right car at the right price in a time with inventory at record lows. They were always very professional, a joy to interact with, never pressured me, honest & willing to go the extra mile which is extraordinary in today’s high pressure sales environment. I also appreciated the ability to handle almost all of the sale process via emails, texts & phone calls as this was more convenient for my schedule. Finalizing the sale was also an efficient, no pressure and pleasurable experience. Patrick (Finance Mgr) was very organized, calm, thoughtful and made the signing of all documents so easy with no pressure. Actually everyone at the dealership made my husband and I feel welcomed and appreciated. I highly recommend this dealership to anyone in the market for a new car because Kia of Coatesville doesn’t just “talk” about excellent customer service - they show their commitment in their “actions” & we all know “actions” speak much louder than “words”! TY Hannah, Becky & Patrick:) BK More
by kid_buzzers_0f
Employees Worked With
Hannah Surface, Becky Snow, Patrick McMahon
March 28, 2022
Excellent service they take very good care of your vehicle and they know what you’re doing very professional I would recommend this dealership to anybody vehicle and they know what you’re doing very professional I would recommend this dealership to anybody More
by michaellayton135
Employees Worked With
Barb
March 23, 2022
Their service is incredible. They even sent me home in a Lyft while my car was being serviced. When it was done, they had a the Lyft pick me back up. Work was completed on time a They even sent me home in a Lyft while my car was being serviced. When it was done, they had a the Lyft pick me back up. Work was completed on time and at a very competitive rate. I highly recommend them. We bought new, and have not regretted is for a second. More
by jdnilson
Employees Worked With
Jason Brandt
March 10, 2022
Terrible. .I live in Delaware & was gonna travel an hour to go see the Kia Forte for my 18year old daughters bday present but they couldn’t even tell me the pri .I live in Delaware & was gonna travel an hour to go see the Kia Forte for my 18year old daughters bday present but they couldn’t even tell me the price of the car!!..They said they had a $5000 over invoice price & that price wasn’t set in stone but I had to be in the showroom to negotiate and I jus wanted to know that price of the vehicle before I traveled that far & wasted my time!!so I jus went to Martin Kia & ordered her a brand new one!! More
by JDOGG
Employees Worked With
Not sure but it was a female
March 04, 2022
How do I give zero stars? ! My family and I have leased or purchased 7 vehicles from Kia of Coatesville since 2011, so I’ve been a loyal customer for a long time. I was at le ! My family and I have leased or purchased 7 vehicles from Kia of Coatesville since 2011, so I’ve been a loyal customer for a long time. I was at lease-end on my 2019 Kia Sportage and wanted to purchase the vehicle. The owner’s son Jacob decided to add all sorts of dealer fees to the purchase price putting the price at $18,742. Jacob wanted to charge me $1,000 “restocking fee”, $450 “Government Fees”, and $422 “Proc/Doc Fees”, (plus the standard state tax and tag transfer fees). What a rip-off! When I confronted Jacob about all of these charges being added on I was basically told there would be no negotiating and I should just leave if I’m not happy – So I did! Best move I ever made. Went to Martin Kia and was treated very nicely – I was able to complete the purchase for $17,258, saving $1,500 of bogus charges that Jacob tacked on! They handled all the paperwork and completed the process in less than an hour. There was simply a $279 Admin Fee (plus the standard state tax and tag transfer fees). No hassle or haggling necessary. Thank you, Martin Kia – You have earned a new customer! They’ll be getting a 5-star rating from me. As for Kia of Coatesville - You have lost your way and the smug “take it or leave it” attitude is going to catch up with you. Jim Sipala, whom I’ve met on a few occasions, would never have treated a customer this poorly – especially someone who has been as loyal as we have been. This experience made me realize that Kia of Coatesville is not what it once was and that customer loyalty now seems to be a foreign concept to them. I was a long-time customer but you’ve lost me, my family, and everyone I know. Goodbye and Good Riddance! More
by jim.cuthbert140
Employees Worked With
Jacob Sipala
