Kia of Coatesville

Luckily I realized what a lousy, unprofessional this dealership is before getting too deep into the buying process. I inquired on a Friday about a particular type of vehicle (Stinger) and was told dealership is before getting too deep into the buying process. I inquired on a Friday about a particular type of vehicle (Stinger) and was told by some rando at the dealership that they had "three Stingers matching what you're looking for on the lot right now!" and that I should "swing by sometime this weekend or during the coming week!". I found the referenced vehicles and all three had "contact dealership for pricing" on their website. That same day I called back and requested some information to know whether it was worth my time to travel out to this dealership from Philadelphia. They were unable to give me any pricing information over the phone (requested multiple times, politely) and said they'd have someone reach out to me over the coming days to talk specifics. I get a call on Saturday by another random at the dealership who proceeds to collect my information and then put me on an extended hold while she found someone to speak to me about the cars. Note that she called me. After referenced hold, she came back on and told me "whoops there's no one here to talk about these cars, I'll have someone call you Monday." Kinda weird since you reached out to me - but fine, I'm still interested in these cars on your lot. We scheduled a phone call at 1PM on the following Monday. Monday morning comes around, and the original salesman at the dealership has the audacity to send me an email saying "we've been trying to get a hold of you" and that "whoops we actually only had one Stinger and we sold it on Saturday, but can we interest you in a Forte instead?". I asked the salesman, again politely, to hold our scheduled call later that afternoon to discuss potential options. You can probably guess where this is going - I did not get a call from this salesman as scheduled. I have no problem putting this guy on blast - Jason Cowan ruined a pretty easy sale for this dealership. Just completely unprofessional behavior and, frankly, I'm kinda glad I was showed this early on before getting too far along in the sales process. More

They surprise you with a $399 fee for VIN etching in the finance office... seriously!!! Bad business practice. Specially in 2020 it’s a sign of a shady dealership. Stay away!!! finance office... seriously!!! Bad business practice. Specially in 2020 it’s a sign of a shady dealership. Stay away!!! More

Pressured and Browbeaten - No Thanks. Came in to take a look at a Ford Fusion, right in my price range. Had cash in hand ready to walk out the door with the keys provided it all checked ou Came in to take a look at a Ford Fusion, right in my price range. Had cash in hand ready to walk out the door with the keys provided it all checked out. Loved the car, ready to sign and drive. That didn't happen for a multitude of reasons. We're running the all in numbers, and the salesman informs that there was an additional $3k on top of the pricing offered - $999 for cash or trade in additional "fee". No explanation on why this is there, just had to incur it, and no way around it, apparently. Additionally, almost $2k for taxes and tags. Brought total asking price to just over $10k. I'm sorry, what? You've now gouged me and overpriced this 2013 vehicle with almost 100k miles on it. Pass. Is this fee standard anywhere else, and why are my taxes and tags objectively higher here than at any other dealership I've ever been to? Had to call my spouse and inform her of this mania, and let her know I was walking. Came back in to grab my ID. Salesman brought someone from finance over who essentially spent ten minutes browbeating and pressuring me to just "pay back the cash loan" and finance through him, even after explaining to him that it's just not how it works and that my interest rate was as good as I'd get. Finally after a "generous" deduction of $500 from the all in price, I told them I'd continue to look. Another trip outside to inform my spouse of this behavior, and I told them I was going to continue to look, I was offered a meeting "with the owner". Great, so a third person can browbeat me? Hard pass. After I got home, I was offered a deal at my max budget. How kind! I found a model two years older at another dealership, 2k less miles, for 2k less, and had an unbelievably professional and incredible experience with them. Signed the paperwork on it today and rolled it off the lot. Sorry, I'm just not going to be bullied or browbeaten into purchasing from you at a price that's just outrageously out of range for the vehicle. If this is the go to sales tactics, you may want to seriously reconsider your approach, because I just don't see how that could work with anyone ever. An extremely uncomfortable experience, unprofessional all the way around. I'll be passing on Kia of Coatesville or any other Jim Sipala related enterprise going forward. More

I drove home in a Kia Steve Woolman (GM), Nick from sales, and Justin from finance. These guys were great! They made buying a car fun and comfortable. It was a excellent ex Steve Woolman (GM), Nick from sales, and Justin from finance. These guys were great! They made buying a car fun and comfortable. It was a excellent experience for my husband and me. It was a pleasure doing business with them. More

Bad experience. The upper management were disrespectful. I was trying to buy an SUV. I drove down 3 times. They called me in and said I was approved the vehicle I w The upper management were disrespectful. I was trying to buy an SUV. I drove down 3 times. They called me in and said I was approved the vehicle I wanted but kept showing me other vehicles thsy I did not like or want. At the the management yelled at me enough and get out. I WOULDN'T RECOMMEND ANYONE TO GO BUY A CAR FROM THEM. my salesperson was great. But his superiors were horrible. More

Quick, easy, and care after the sale I originally worked with Andrew and while he answered all of my questions, he was not willing to work towards a price that I was comfortable with. Aft I originally worked with Andrew and while he answered all of my questions, he was not willing to work towards a price that I was comfortable with. After a few days with no email contact, Laura, followed up. Laura was very helpful and willing to try make every possible scenario work for us to leave in the Kia Sorento we had been eyeing for about a week. There was minimal haggling as I believe this is something that will most likely always be included in the car buying experience. The paperwork to complete the sale was relatively painless with Austin, the financial manager, and he clearly explained everything. All said and done, my wife and I are happy with the purchase of the CPO Kia Sorento we purchased and were happy when Laura followed up to make sure we were still enjoying the car. More

Recall gone bad Took car in for recall update for the computer . Was told it would take 1 1/2 after sitting in the waiting area for 3hrs I had to go to the service an Took car in for recall update for the computer . Was told it would take 1 1/2 after sitting in the waiting area for 3hrs I had to go to the service and ask how much longer is it going to take . That's when the told me that the tech couldn't gets the my computer In the car wouldn't take the update . He said the computer froze . So they had to order a new computer and it was back ordered it could take 3days to 3months . A month later I got the car back . Could write a lot more about the visit but don't have all day to do it . I have to think real hard about going back More

Bad service I really had very bad experience with the sales manager her name is Stacy she is an idiot I was talking to her about the BMW the 335 they have and it' I really had very bad experience with the sales manager her name is Stacy she is an idiot I was talking to her about the BMW the 335 they have and it's over price by $ 5000 over the market price I called the dealer to buy car and spoke to her like 3 times about the price and last time we spoke she scream in my face and she was really an idiot and she hang up on my face I advise every one who is going to buy a used car from this dealer please check the price on cargurus to see how much over they charging you and to prove that just check on the price for the red bmw335 they have and check on carugus to see how much they over price of the market price just be careful guys More

Repairs are on day 20 with no end in sight Dropped my car off 2/13, 2/14 they tell me axle bearing is seized, as of 3/5 they still have my car and after promises to keep me informed, no communi Dropped my car off 2/13, 2/14 they tell me axle bearing is seized, as of 3/5 they still have my car and after promises to keep me informed, no communication. Told a new axle was ordered then told no that was not happening, still do not have answers nor my car. Attorney General is my next stop. STAY AWAY FROM THEIR SERVICE DEPARTMENT!!!! More

Stress free and quick! Sharif Aly was fabulous. Helped me get into a newer car, same say! He was professional and caring. Very helpful. We will definitely be back when we a Sharif Aly was fabulous. Helped me get into a newer car, same say! He was professional and caring. Very helpful. We will definitely be back when we are ready. More