Kia of Columbia

Great Experience! I knew what I wanted and the sales person, Novy Foland, took me right to it and made sure I got everything I wanted! Thanks! I knew what I wanted and the sales person, Novy Foland, took me right to it and made sure I got everything I wanted! Thanks! More

Great in all ways Excellent business. From working with Novy Foland on buying my first car to the service employees who have done simple oil changes to major work on m Excellent business. From working with Novy Foland on buying my first car to the service employees who have done simple oil changes to major work on my fiance's car. Novy does an excellent job of guiding people through the big process of buying a car whether they are experienced or brand new at it. He offers many different ideas that can allow anyone to leave happy and satisfied. You never feel like a customer for money; you feel like a person who's aspirations and dreams matter. Service workers are great to work with as well. I believe Ben Webb was who helped me and he did an excellent job. Never pushy with suggestions on further work. You never feel like you're being taken advantage of. Overall staff is great as well with everyone being friendly and offering assistance if they swing by the waiting lounge. Lauren Beckett being one of those people. If you need something, they will go out of their way to help. More

Great Service I received excellent customer service from Kia of Columbia. I do not live in there so when I called to express interest in the vehicle and make an ap I received excellent customer service from Kia of Columbia. I do not live in there so when I called to express interest in the vehicle and make an appointment, Ben Williams put together a very impressive video walking me through the vehicle and all its features. Not only did I get a great deal with Wayne Wright, but they completed some body work issues on the vehicle timely and professionally, just as promised. To top it off, they even fixed two other issues with the vehicle that I discovered AFTER I signed all the papers and brought it home that night. (The driver door hinge was sprung and would close on its own, and a plastic seat track cover was missing from the passenger seat.) They set me up with a loaner while the work was being done and made sure that it fit the needs of my family. When dropping off and picking up my new pre-owned vehicle, they helped me load and unload, and even brought the cars around into the service department so I would not have to go back out into the rain. While waiting with my two children, one of which is a two year old, the receptionist found some crayons and a coloring book to entertain my toddler. They were all very friendly, thoughtful, and considerate. It's the small touches that really put them above the other dealerships that I have experienced. Wayne and Paul went above and beyond to provide me with great service and ensure 100% customer satisfaction. More

Customer Satisfaction is Highest Priority Kia of Columbia, formerly, Hood Motor Company takes complaints seriously. The new owners are phenomenal at reaching to customers who might not be p Kia of Columbia, formerly, Hood Motor Company takes complaints seriously. The new owners are phenomenal at reaching to customers who might not be pleased with Sales or Service and as they say, "bend over backwards" to negotiate an amiable solution. I am such a customer and I can't recall an auto dealership trying so much to ensure that a customer is retained by positively meeting the customers needs. Great job in turning a negative experience into an overwhelming positive one by offering generous resolutions! Kudos! More

Friendly, Helpful Staff. Great service! Very pleased with my experience at Kia of Columbia. Service is great, and my salesman, Matt Burgher, has been awesome throughout the entire process. Very pleased with my experience at Kia of Columbia. Service is great, and my salesman, Matt Burgher, has been awesome throughout the entire process. Thanks! More

Matt burgher! Matt's amazing salesman he will go out of his way to help you. Job nothing to big or small he is right there to assist you! Thanks Matt for all your h Matt's amazing salesman he will go out of his way to help you. Job nothing to big or small he is right there to assist you! Thanks Matt for all your help you are amazing and I recommend anyone to choose him for your car needs! More

Great Staff!!! Great staff to work with! Hope to do more in the future. It's nice to have someone down to earth who stays in touch with you. Great staff to work with! Hope to do more in the future. It's nice to have someone down to earth who stays in touch with you. More

Great experience I went to look at new cars and was met by an enthusiastic and knowledgeable sales person, Matt Burgher. He was able to fully answer all of my question I went to look at new cars and was met by an enthusiastic and knowledgeable sales person, Matt Burgher. He was able to fully answer all of my questions as well as address all of my concerns. Matt guided me effortlessly through my car buying experience which included; showing me a vehicle that met all of my requirements ( and then some), introducing me to the finance and service managers and giving me a tour of the service department. I left with a great new car and great new relationships. More

Great Car & Fantastic Service A Winning Combo Had a GREAT buying experience with these folks. Got us in a vehicle we love at a price point we wanted. The service was FANTASTIC! From our salesperso Had a GREAT buying experience with these folks. Got us in a vehicle we love at a price point we wanted. The service was FANTASTIC! From our salesperson, Randy, to the sales manager, Paul, what a Great group to work with. If you are looking for a new car check them out. More

Service department very disorganized! I made an appointment for an oil change and factory recall work. Was told 2 hours, tops. Came back after 3 hours and my car was outside but no one cou I made an appointment for an oil change and factory recall work. Was told 2 hours, tops. Came back after 3 hours and my car was outside but no one could find my paperwork. Come to find out, I had been bumped for a walk in customer. Was offered a loaner, but then told they didn't have any available. 5 hours after I'd arrived at my appointment my car was finally done. The final insult was when I was urged to give them a score of 10 when Kia calls. Yeah, right. Avoid this place like the plague. More