Kia of East Hartford

Fast, courteous service. Excellent service and product. Will convert our second car to be serviced at this dealership. Added value provided with shuttle service to and from Excellent service and product. Will convert our second car to be serviced at this dealership. Added value provided with shuttle service to and from work. More

All aspects of the final checkout were handled proficiently See my title above. Only one problem: I am a retired Navy Captain with 27 years service. When I presented my military ID, I was told that my ID couldn See my title above. Only one problem: I am a retired Navy Captain with 27 years service. When I presented my military ID, I was told that my ID couldn't be copied, and therefore it couldn't be used as proof of my service. They asked for my DD214 which I didn't have. I was then charged $400 on my credit card. After some discussion, it was agreed that my pay receipt would be acceptable. I returned to the dealership the next day with my latest receipt. The $400 was then credited back to me. This is the only instance in my life I have ever been told that my Navy ID was not acceptable! More

Vey easy. They were considerate and easy to understand. The only thing that I noticed that was negitive was that despite being checked off, the windshield washer fluid was still empty and not topped off lik The only thing that I noticed that was negitive was that despite being checked off, the windshield washer fluid was still empty and not topped off like the form says. Made me wonder what else may have been checked. The rest of the experience was very good. Very friendly! Very quick. I was there for only an hour for a full car exam. More

overall good experience The car was not vacumed however man who handled my vehicle removed the sticky stuff off the back of the car that wa s from the Kia sticker so I was th The car was not vacumed however man who handled my vehicle removed the sticky stuff off the back of the car that wa s from the Kia sticker so I was thrilled about that. They have ordered aUSB replacement so we will see how that goes. More

Horrible I was almost charged for a service that was covered under Kia warranty. I had an 8 am appt. Arrrive at 740am. My car was taken to the back immediately I was almost charged for a service that was covered under Kia warranty. I had an 8 am appt. Arrrive at 740am. My car was taken to the back immediately. That was great. The person at the front informed me that I could wait because I was the third person to come in. I said Ok. By 1040 am my mother and I grew tired and walked over the bridge to Hartford to get food. On our way back I was info that what was fixed was not under warranty and instead of charging me 169.99 they would charge 129.99. I asked why I was being charge. The rep stated because there was work done on the car. I asked from where and he stated from another kia dealership and because it was at another kia dealership and not there then I'm required to pay. I found that to be very odd. I thought it didn't matter as long as it was done by kia. He stated that was the rule there by management. Eventually he said nevermind and refused to take my payment after I told him that It made no sense and I will look into it with the company More

Professional Everyone was so professional,they answered all my questions,they were very patient. They went above and beyond to make sure I was pleased with my Everyone was so professional,they answered all my questions,they were very patient. They went above and beyond to make sure I was pleased with my purchase. More

Simple oil change quick friendly and good value. Yes, I would you recommend this service center. People were helpful and went out of their way to make me feel welcome quick friendly and good value. Yes, I would you recommend this service center. People were helpful and went out of their way to make me feel welcome... More

Helpful staff Intake was immediate service was rapid and the tech was helpful and provided information. Especially happy to get a car wash and help with what to do Intake was immediate service was rapid and the tech was helpful and provided information. Especially happy to get a car wash and help with what to do about an issue More

misleading lease ads Don't believe the misleading lease ads. Beyond that, the people I dealt with at KIA of EAST HARTFORD,( Miguel, Marrissa and Jesse ) were great to Don't believe the misleading lease ads. Beyond that, the people I dealt with at KIA of EAST HARTFORD,( Miguel, Marrissa and Jesse ) were great to work with. More

Almost made it a 5 star rating.........but The only reason I didn’t give a 5 star rating is because they failed to have the VIN etched on the windows. This was not an option I needed/wanted but The only reason I didn’t give a 5 star rating is because they failed to have the VIN etched on the windows. This was not an option I needed/wanted but when the $199 is pre printed on the contract one would think that it was already done. This is not the first dealership that this has happened to me at so I kind of wonder if it’s a normal practice whereas they figure if 5-7 people don’t catch it......... I’ve sent some emails to the dealership and am just waiting for them to get back to me. I hope they take care of this prior to the Kia survey is sent to me. More