The long version - I bought my car a week ago and really enjoyed the experience with the salesperson Juwan at Kia of East Hartford (even if he couldn't drive the stick) as well as with the finance lady Marissa.
However the dealership lost the 2nd key for the car and tried to have me leave without having them order a second key and they removed the spare tire from the trunk (we checked for it when we test drove it but failed to check again when we purchased the car after it was serviced). Kia's do not usually come with spare tires so I was very happy to have one in the car.
They ended up ordering the key for me before I left. I didn't notice the missing spare tire until I got home and was putting a few things in the trunk (and showing the car off to my roommate). Called immediately and let them know that it was missing and I would hope to have a response when I came back for my key. I also suggested that they check with the service department to see if they had taken it out while servicing it. It seems to me that if they do not usually have spare tires that it would be memorable if they had a car with one (I didn't say that but thought it for sure). Then radio silence for a week.
Called back today, a week later, and asked for the sales manager. The person that I spoke to said that the key had been there for a while and I should come get it. I asked about the spare tire issue and he immediately explained to me that no one would have taken it out and I was wrong, there was no spare tire. Then he proceeded to tell me that I bought the car cheap and it was under warrantee so not to worry, I was taken care of. I let him know that either way, if there had not been a spare tire I would have insisted on one as it makes me nervous not to have one, warrantees don't last forever. He then made a comment about how I wouldn't be changing the tire on the side of the road anyway and asked if I had taken a picture of it before saying again that there was no spare tire, implying that I was a liar, before reminding me that my car was inexpensive in a way that was extremely condescending. Every time I tried to say something I was cut off with another condescending comment. He said repeatedly that it was his word against mine. This is where I lost my cool and yelled as it was the only way to get a word in edgewise and I was being called a liar and insulted for being frugal when trying to buy a car. I yelled that I could not believe a business would not have an inventory or record (I know, brutal). He told me that if that's how I speak to people it was no wonder that the salesman hadn't called me back when my key arrived.
Should I have yelled, no. But I should also not have been called a liar and been talked down to due to my budget. My entire conversation with him was completely unprofessional on his part while I tried to remain cool and state my case so that I could get what was in the car when I test drove it.
All in all, while Juwan seemed like a good guy I definitely think that Kia of East Hartford embodies all of the negative stereotypes of car salesmen and apparently has no inventory system to track what is in the vehicles that they sell.