The Good: My wife and I recently purchased a Certified Pre-Owned Sportage from Kia of East Hartford.Our overall buying experience was great, but the dealership lacks that "go the extra mile' attitude (more on that later). Our salesman, Mike, was great. He is very friendly, enthusiastic and a welcome presence during the buying process. He's even been great about returning our phone calls now that we have the car... a good sign. They didn't hard sell us on the add-ons (we had the exact opposite experience at Premier Kia a few years ago) and even managed to get us a slightly better loan then the one we came in with. The pickup process went about as smooth as can be expected and their detailing team is fantastic (again... completely opposite of Premier Kia). The car was sparkling inside and out. It looked nearly new.
The NOT So Good: Even though the buying experience went smoothly, there were some missed opportunities to go above and beyond. For example: The previous owner had completely de-badged the car. When we inquired about getting KIA emblems put back on the car before delivery, we were quoted almost $300 to get it done. We didn't fully expect them to do this for free, but didn't expect to get gauged on it either. Thankfully, this can be remedied on my own with a hair dryer and $40. The second thing was that we picked up the car with less than a half tank of gas. We have purchased a few new and used cars over the years and this is the first time we have left the lot without a full tank. Lastly... when we got home with the car we realized that the SD card was missing from the vehicle. This makes the navigation system unusable. They agreed to replace the SD card (which is great), but refused to mail it to us even though they know it's a 2 hour round trip to the dealership. They claim the part is too valuable to ship.
Conclusion: Overall, we enjoyed our buying experience at Kia of East Hartford and would buy from them again. Unfortunately, they missed some opportunities to make us loyal customers.