Kia of Frisco

GatorJay is at Kia of Frisco! !! If you or anyone you know is looking for a new or used car this is the guy that you want to go see!! !! If you or anyone you know is looking for a new or used car this is the guy that you want to go see!! More

I had the best experience ever with GatorJay! I 100% recommend him for all your car needs. I 100% recommend him for all your car needs. More

I’m disappointed in the service department regarding how there are different service advisors every visit - no one is ever the same. Also I never received a copy of my report after I had gotten an oil chang there are different service advisors every visit - no one is ever the same. Also I never received a copy of my report after I had gotten an oil change. It’s nice to know what the status of my car is after every visit. More

Check in was prompt and easy. I was in and out in a few minutes. I’m sorry I didn’t get the service center lady’s name, but she was wonderful! I was in and out in a few minutes. I’m sorry I didn’t get the service center lady’s name, but she was wonderful! More

Terrible! Made an appointment to get my oil changed & tires rotated. Also, had 2 factory recalls. Making my appt wasn't very pleasant but she assured me that i Made an appointment to get my oil changed & tires rotated. Also, had 2 factory recalls. Making my appt wasn't very pleasant but she assured me that it'd all be taken care of & id have a courtesy vehicle. I arrived at my scheduled appointment time. They then asked what I was there for & didn't know which recalls were supposed to be done. I asked about a courtesy auto & was told that one wasn't available. I then requested a uber to return me home. It took over an hr for that to happen. Once home I was informed that a part for one of my recalls wasn't available. I asked when they'd be available & received no response, text several times & again received no response. I made several attempts to contact the service dept & kept getting transferred to scheduling. She assured me that she'd have someone return my call, which never happened. The next afternoon I arrive at the dealership & walk into the service dept. The service was full of employees with only 2 customers. At no time was I greeted & stood there for several minutes before someone said hello. A young man went to retrieve my vehicle & I asked if a manager was available & was told no. But an asst manager was, the employee went out to find her, came back in & sat down in front of me & didn't say another word. I saw my car parked in the service bay, spoke to the young man that pulled it in & left. Incredibly disappointed at the lack of service. I purchased my vehicle there which wasn't the most pleasant but previously the service has been better. I will leave a Google review of my experience & will not r More

I was told I would have a Foreman drive with me for a particular issue. That I'm having with my vehicle. He wasn't there in the morning as I was told by angelo, and then when I came back in the afternoon particular issue. That I'm having with my vehicle. He wasn't there in the morning as I was told by angelo, and then when I came back in the afternoon I sat around and waited, and when I inquired about the Foreman, Angelo told me, 'oh he left for the day. Can you come back another day?' That's poor customer service! More

2nd time they've left the stoppers out on my glove box when they change the cabin filter so the glove box just falls out when you open it. I think they left like a pry bar in the car or something too? Fou when they change the cabin filter so the glove box just falls out when you open it. I think they left like a pry bar in the car or something too? Found some big tool under the seat days later. More

Peyton took EXCELLENT care of me while she guided me towards what I needed with the features I wanted. She has amazing customer service skills. Hunter got me to the number I needed. All in all, I had a towards what I needed with the features I wanted. She has amazing customer service skills. Hunter got me to the number I needed. All in all, I had a great experience! Take good care of Peyton. She's a gem!!!! More

I waited 4 hours for an oil change that was promised to take an hour to an hour and a half. I never received my multipoint and had to call back about it. It took me 4 calls to reach anyone in service, only take an hour to an hour and a half. I never received my multipoint and had to call back about it. It took me 4 calls to reach anyone in service, only finally reaching Larry after I called sales twice. Larry informed me that I needed new tires, which should have been on the multipoint I never received. I can back the next day to get tires, which were promised to be ready in an hour and a half. Four hours later I was done. More

Friendly, courteous, and professional The service advisor was friendly courteous and professional and was able to get me taken care of quickly. was friendly courteous and professional and was able to get me taken care of quickly. More