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Kia of Frisco
Frisco, TX
964 Reviews
At Kia Of Frisco, we're proud to serve the drivers of Frisco with some of the most popular vehicles around Texas, and the country. We're committed to giving drivers from across Lewisville, McKinney, Plano, Carrolton, Allen, and North Dallas regionthe best in customer service, with a topnotch selection of brand-new vehicles to choose from, as well as an extensive inventory of pre-ownedcarsr and SUV. Plus, with our expert finance, service, and parts centersin-usee, we strive to be your one-stop dealership for all your automotive needs.
Our dealership is staffed with only the best automotive professionals in the Frisco area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Kicarsr and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
Make the trip from your home in Lewisville, McKinney, Plano, Carrolton, Allen, or North Dallas to our Frisco dealership and experience our unique brand of customer service for yourself. We're easy to get to, easy to work with, and we want to help you have a car-shopping, buying, and ownership experience unlike any you've ever had elsewhere. We invite you to visit us in person and let us impress you with our wide range of expertise on Kia vehicles, and our top-notch standards of customer service. We're happy to answer any questions you have and to help guide you through the entire experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 964 reviews
Verified Customer
July 15, 2026
My family and I had one of the most frustrating experiences we’ve ever had with Kia of Frisco. We purchased a used Mercedes-Benz SUV from the dealership. The same day we bought it, my father had experiences we’ve ever had with Kia of Frisco. We purchased a used Mercedes-Benz SUV from the dealership. The same day we bought it, my father had to leave it at the dealership because it was already experiencing transmission problems. We still paid for the vehicle and insurance while it remained in the dealership’s possession, and we were provided with a loaner vehicle. Over the following weeks, we repeatedly called for updates. Nearly every time, we were placed on hold for long periods—often more than 10 minutes—before the call was disconnected or simply went unanswered. Getting any information about a vehicle we had already paid for became incredibly difficult. Eventually, a new Service Manager, Larry Johnson, contacted me and asked me to call him. When I did, instead of having a professional conversation, he immediately became angry and accused us of failing to bring the loaner vehicle in for a monthly inspection. This was the first time anyone had ever mentioned such a requirement. Had the dealership communicated this to us from the beginning—or even answered our calls—this situation could have been avoided. Although he later apologized, the way we were initially treated was completely unacceptable. After returning the loaner, we were told the Mercedes had been repaired and that the transmission issue had been resolved. My father picked up the SUV believing it was finally fixed. Just four days later, the vehicle broke down again and had to be towed back to the dealership. Now we are being told that the dealership has already spent enough money on the vehicle, that the matter is “out of their hands,” and that we need to pay another repair shop to diagnose and fix the problem ourselves. After selling us a vehicle that had major mechanical issues from day one and assuring us it had been repaired, this response is extremely disappointing. We understand that used vehicles can have problems, but what matters is how a dealership stands behind what they sell and how they treat their customers. Between the poor communication, the unprofessional customer service, and the refusal to take responsibility after the vehicle failed again just days after the supposed repair, we have completely lost confidence in Kia of Frisco. I hope management reviews this situation seriously and reaches out with a fair resolution. As things stand today, I cannot recommend doing business with this dealership. More
by Mauricio Rogel
Employees Worked With
July 11, 2026
I was having wind noise on my new 2027 Telluride and the dealership worked with me extensively to troubleshoot the problem to get it fixed. It took multiple tries but they worked consistently to get to the dealership worked with me extensively to troubleshoot the problem to get it fixed. It took multiple tries but they worked consistently to get to the root cause and fix it asap. More
by SYED.KAPTAN
Employees Worked With
Peter and Preston
July 11, 2026
There has been an alert on the car that suggests that there could be an issue with the airbag. I called to discuss the issue with the service department and got a lot of idk if there was a serious issue there could be an issue with the airbag. I called to discuss the issue with the service department and got a lot of idk if there was a serious issue in case of an accident. As we have only 1 car, we needed a loaner. She said she would put us on the waiting list and we were number 25. Out of concern, we drove to the dealership where again we got a lot of Idk. We asked to verify that we were on the waiting list for a loaner and we were NOT! We were added and were now number 32!!!! As this is an airbag potential issue on a brand new car, and could be serious in case of an accident, we asked if this could be prioritized and were told NO! We left frustrated, disappointed and angry. More
by JMACM52
July 05, 2026
Kind, fast, and helpful My experience at the dealership was great! Everyone was very kind while helping and helping. To talk to me and help was very fast as well. I loved the communication. was great! Everyone was very kind while helping and helping. To talk to me and help was very fast as well. I loved the communication. More
by ALYSSAIBANEZ88
Employees Worked With
Don't remember but all the guys in the front were very nice
July 04, 2026
I was going to take my business elsewhere as I was sick of kia dealerships and the lack of communication and or games. Larry was a straight shooter, and demonstrated how people should communicate, and how of kia dealerships and the lack of communication and or games. Larry was a straight shooter, and demonstrated how people should communicate, and how customers should be treated. More
by Permanent Huffines customer
Employees Worked With
Yes. And it's all because of Larry
July 04, 2026
I was going to take my business elsewhere as I was sick of kia dealerships and the lack of communication and or games. Larry was a straight shooter, and demonstrated how people should communicate, and how of kia dealerships and the lack of communication and or games. Larry was a straight shooter, and demonstrated how people should communicate, and how customers should be treated. More
by Permanent Huffines customer
Employees Worked With
Yes. And it's all because of Larry
July 03, 2026
Easy, well received at drop off. I waited 2 hrs for oil change and tire rotation. No problems. I waited 2 hrs for oil change and tire rotation. No problems. More
by dianevictor
