Kia of Irvine

The service department is wonderful. We brought our EV for a factory recall. Andrew greeted me on a timely and professional manner. He explained how long the service would take and as We brought our EV for a factory recall. Andrew greeted me on a timely and professional manner. He explained how long the service would take and asked if there is anything else I wanted to service for the vehicle. More

They checked my car and took care of the problem efficiently. Good job very satisfied. efficiently. Good job very satisfied. More

Brought my Seltos in for an oil change with Andrew from service yesterday. My car was taken care of in quicker time than estimated. Andrew was very communicative during the process. Great job! service yesterday. My car was taken care of in quicker time than estimated. Andrew was very communicative during the process. Great job! More

Had a good experience my service advisor Danny was very helpful. My car was ready on time like it was promised. helpful. My car was ready on time like it was promised. More

Adam and the Kia of Irvine was very helpful. Even though his shift was over, he stayed and help me. Even though his shift was over, he stayed and help me. More

Brad was extremely helpful by inspecting, recommending and instigating work on my Telluride. He was specific about how long this appointment would take. He was prompt and profession in all phases of conta and instigating work on my Telluride. He was specific about how long this appointment would take. He was prompt and profession in all phases of contact I had with him. More

Service was excellent. I was taken care off in a short period of time. Everything was done in a timely manner. I was taken care off in a short period of time. Everything was done in a timely manner. More

Brought in my Telluride for scheduled maintenance. Danny promptly greeted me and took care of checking me in. Kept me updated on the status of my vehicle and let me know when it was all done. Danny Danny promptly greeted me and took care of checking me in. Kept me updated on the status of my vehicle and let me know when it was all done. Danny was polite, professional, and has exceptional customer service skills. He made my experience at Kia of Irvine very pleasurable. Will continue to come back here for service and having Danny take care of my vehicle More

Excellent service … Andrew was great! ! Extremely satisfied with experience. Waiting area was clean and comfortable . ! Extremely satisfied with experience. Waiting area was clean and comfortable . More

I came in with a battery that died every 2 days after inactivity. Replaced the battery and alternator in 2024, but after an entire week of no communication and me having to constantly call them, they pro inactivity. Replaced the battery and alternator in 2024, but after an entire week of no communication and me having to constantly call them, they proceeded to say "it's the battery health" despite me previously replacing it and them hypothesizing it to be a parasitic draw. No one I knew believed them, but I sucked it up and paid. So I pick up my car, and they return it to me in the worst condition I've seen it thus far. Barely 100 feet outside the service center, my car is shaking violently with the engine light on. After a simple battery service and oil change! And for some reason, they tell me it's MY fault for not heeding a "spark plug tune-up" service suggestion that never even existed. Nowhere in my 8 recommended services did they suggest that my spark plugs could be acting up. And so, they left me the choice of paying a $240 diagnostic fee for a diagnosis that THEY missed, or a $600 spark plugs replacement. They messed up my car with no apology, and I had to pay the price, which I did. Needless to say, I am ecstatic at the thought of never going through a Kia Service Center ever again. More