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Kia of Irvine
Irvine, CA
446 Reviews
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Showing 446 reviews
October 06, 2025
Brought in my Telluride for scheduled maintenance. Danny promptly greeted me and took care of checking me in. Kept me updated on the status of my vehicle and let me know when it was all done. Danny Danny promptly greeted me and took care of checking me in. Kept me updated on the status of my vehicle and let me know when it was all done. Danny was polite, professional, and has exceptional customer service skills. He made my experience at Kia of Irvine very pleasurable. Will continue to come back here for service and having Danny take care of my vehicle More
by anthonyngo80
Employees Worked With
Danny Acosta
September 30, 2025
I came in with a battery that died every 2 days after inactivity. Replaced the battery and alternator in 2024, but after an entire week of no communication and me having to constantly call them, they pro inactivity. Replaced the battery and alternator in 2024, but after an entire week of no communication and me having to constantly call them, they proceeded to say "it's the battery health" despite me previously replacing it and them hypothesizing it to be a parasitic draw. No one I knew believed them, but I sucked it up and paid. So I pick up my car, and they return it to me in the worst condition I've seen it thus far. Barely 100 feet outside the service center, my car is shaking violently with the engine light on. After a simple battery service and oil change! And for some reason, they tell me it's MY fault for not heeding a "spark plug tune-up" service suggestion that never even existed. Nowhere in my 8 recommended services did they suggest that my spark plugs could be acting up. And so, they left me the choice of paying a $240 diagnostic fee for a diagnosis that THEY missed, or a $600 spark plugs replacement. They messed up my car with no apology, and I had to pay the price, which I did. Needless to say, I am ecstatic at the thought of never going through a Kia Service Center ever again. More
by KJ
Employees Worked With
Ricardo
September 26, 2025
BEWARE my experience at Kia of Irvine was so bad that I feel obligated to warn others. I brought my car in for its first service after only four months of ownership, and I left with far more problems than feel obligated to warn others. I brought my car in for its first service after only four months of ownership, and I left with far more problems than I came in with. When I picked up my car, I immediately noticed things were off. It was pulling to the right and wouldnt drive straight. I immediately drove back and was told it was because i had 2 new tires and 2 old tires EXCUSE ME? I had four brand new tires before this visit, and suddenly they were no longer on my car. This is completely unacceptable. They refused to even look at it or drive it to feel the pulling. Had they have looked at it maybe they wouldve noticed they FORGOT TO PUT ON LUG NUT!!! I went in for a routine service and left with damage, missing parts, and a loss of trust. The lack of accountability and quality control at this dealership is alarming. If you value your vehicle and your peace of mind, I highly recommend taking your car somewhere else. More
by Norcalbry
Employees Worked With
Mike Khartibal
September 17, 2025
Great customer service. Very timely and thorough. Quick on getting the details on what’s the problem is. Quick to repair and get you on your way. Very timely and thorough. Quick on getting the details on what’s the problem is. Quick to repair and get you on your way. More
by Lisa Houser
Employees Worked With
Adam
September 12, 2025
Amanda was great to work with to resolve a whirring noise in my 2024 EV9. The service was excellent; they provided me with a loaner car, washed my car, and even charged it! in my 2024 EV9. The service was excellent; they provided me with a loaner car, washed my car, and even charged it! More
by Sunshine100
Employees Worked With
Amanda
September 10, 2025
comparing this dealership to others that I have experienced with, this dealer is average. for 2 + years of having car maintenace at this place, we have encountered with only 2 nice service agents, experienced with, this dealer is average. for 2 + years of having car maintenace at this place, we have encountered with only 2 nice service agents, one of whom is Brad Brookes. More
by manitall
Employees Worked With
brad brookes
