Kia of Irvine

I visited Kia of Irvine last Monday for routine service on my Kia Forte, which is still under factory warranty. While the service advisor, Brad, was polite and professional, the pricing I was quoted was ou on my Kia Forte, which is still under factory warranty. While the service advisor, Brad, was polite and professional, the pricing I was quoted was outrageous, unjustifiable, and deeply unethical. Here is what I was quoted — after discounts and coupons: • $89.50 for oil and oil filter change • $89.50 for cabin air filter replacement • $49.90 for engine air filter replacement That is nearly $140 just to replace two basic air filters, a service that costs a fraction of that almost anywhere else. The original estimate before discounts was over $250, which is simply absurd. This kind of pricing is not just expensive — it feels predatory. I am a low-income customer, and it was obvious from my work uniform that I am not someone with high income. Instead of fair treatment, I was presented with extremely inflated prices that appear designed to take advantage of customers who may not be familiar with standard service costs. While waiting, I checked market pricing and quickly realized how unreasonable these charges were. I immediately canceled all services except the oil change. Even that alone was overpriced, but since my car is under warranty, I had no realistic alternative. This experience left me feeling taken advantage of, disrespected, and disappointed. A dealership representing a major brand like Kia should operate with honesty, transparency, and integrity, not with pricing tactics that push customers to the edge. I strongly urge management to review these practices. Experiences like this destroy customer trust and ensure I will think twice before returning — and before recommending this dealership to anyone. More

When I purchased the car they told I have pay the warranty service at the purchase time and after a month I can cancel and refund the amount I paid for this warranty service. After a month I returned warranty service at the purchase time and after a month I can cancel and refund the amount I paid for this warranty service. After a month I returned to cancel it they told this warranty is not cancable and they refused to cancel. More

2 1/2 for tire rotation! !! Car sat there outside office for 30 minutes while Andrew disappeared. I’m thankful for complimentary service and car wash but I won’t return to t !! Car sat there outside office for 30 minutes while Andrew disappeared. I’m thankful for complimentary service and car wash but I won’t return to this dealer unless I had too. But car wash needed to be wiped down better. Only one who told me what was going on was red headed young man. No communication from Andrew the whole time. Poor very poor customer service. More