Kia of Irvine

Personable staff. Entire purchase process went smoothly. Car was readied for pickup when I arrived .Looking forward to further engagement with the dealership. Entire purchase process went smoothly. Car was readied for pickup when I arrived .Looking forward to further engagement with the dealership. More

Brad Weber the used car manager was extremely helpful and very informative. He helped find the right car for me and my family. very informative. He helped find the right car for me and my family. More

I scheduled a service appointment for a safety recall a week ago. I drove in early and waited in line as the person working the checkin was basically ignoring the very short line of cars. I waited patientl week ago. I drove in early and waited in line as the person working the checkin was basically ignoring the very short line of cars. I waited patiently for 20 minutes as this person walked nearby a half dozen times without making any effort to come to my car (and he was just goofing off much of the time). I finally walked into the service counter and was greeted by a "may I help you" from another person. I said I was here my appoint for a safety recall. He immediately said the parts did not come in today and that my appointment would not happen. I then said, it would have been nice to get a call before driving in for my 1:30 appt. He countered, we have been calling. I said that I didnt receive a call. He then said what do you want me to do about that? Seriously. If there is a problem with some of the appointments, as soon as people get in line, check with them if they are affected. Absolutely terrible attitude and service. This is my worst experience ever with a dealership service department. More

Do not use their service department! I must be the most unlucky person when it comes to buying vehicles, my Kia Sorento PHEV XS-Prestige was great until it hit about 20k miles, then it “ I must be the most unlucky person when it comes to buying vehicles, my Kia Sorento PHEV XS-Prestige was great until it hit about 20k miles, then it “blew up” in the garage with my husband, my toddler and myself all in the vehicle and got it all on video from inside and outside the vehicle. Took it straight to Kia of Irvine and had to have the transmission, transfer assay and valve cover replaced, of course it took multiple visits because after one thing was replaced it was leaking oil and had a horrible smell from the AC. They would return my car looking worse than I brought it in with oil on the seats and trim. Low and behold I didn’t realize that was the beginning of my problems….that was back in Feb/March 2023 and took months just to get the mechanical issues fixed, sometimes I had a rental, sometimes I didn’t. Now, September 2023 and my car still stinks…the AC smells disgusting if you run it the day before and the car just smells disgusting from whatever smell is coming from the AC. After bringing it in so many times they have ghosted me at this dealership and I haven’t received a call back. I have given up and don’t even drive it anymore, it just smells so disgusting. More

If there is a zero star, I would plugged that in. Considering that he had a valid point the manner in which he spoked was rude and inappropriate. You are running a big dealership not a run of the mil Considering that he had a valid point the manner in which he spoked was rude and inappropriate. You are running a big dealership not a run of the mill kind of dealership. Andrew has no business being a service advisor. And you some others with similar attitudes. Train your customer advisor to be customer oriented or fire them. There will be a lot of men and women that can do a better job. More

Horrible costumer service. I had a appointment at 9am my husband brought the car at 8am I call at 9.50am to ask a what time the car will be ready they say in 30 min I got a ube I had a appointment at 9am my husband brought the car at 8am I call at 9.50am to ask a what time the car will be ready they say in 30 min I got a uber from work I arrived at 10.38 and Jim Olson said the car is not ready. I complained because I need to go back to work and he yelled at me saying it was a mistake when the person on the phone said the car was going to be ready in 30 min now I'm going to be late at work is been 30 min and the car still jot ready. I'm been coming to this Dealership for years. I never had a bad experience until I meet JIM OlSON. Who don't care about costumers, when we make a appointments and tell us the car is ready and you come and car is not the least they can do is treat you right not the way this guy Jim Olson did so sad More

I called to make an appointment guy the answered my call was in a bad mood because I could not explain what was wrong with my car correctly And told me inspection was $45. I arrive at my service appointment was in a bad mood because I could not explain what was wrong with my car correctly And told me inspection was $45. I arrive at my service appointment and gets told no appointment was made. ((Big line of cars on a Saturday.) Then guy tells me that the service inspection/diagnostic people work only mon-Friday but if wanted to get check in it will probably done till Monday! Called to talk to supervisor and was told he would give a call back he said was currently busy. Never got a call back! More

Perhaps the worst customer service I've ever seen (in any industry). Getting a callback is nearly impossible. Stay away. If there is an excuse, they'll find it. There is many other Kia options in the are industry). Getting a callback is nearly impossible. Stay away. If there is an excuse, they'll find it. There is many other Kia options in the area. More

Service department review I am incredibly disappointed in the service department. In February 2023, my vehicle (that we bought new in October of 2021) at 20k miles and a year and a half old decided to "ma in the service department. In February 2023, my vehicle (that we bought new in October of 2021) at 20k miles and a year and a half old decided to "malfunction" in our garage as we were backing out. It started a spinning noise and then a loud jolt. Thankfully my husband had his foot on the break or else the vehicle would have launched. The service light turned on and we took it directly to the dealership. Turns out what the transmission, transfer assay, and valve cover had to be replaced. This is after multiple times of taking it back as oil was leaking a horrible smell from the AC. Those were repaired but still the horrible smell from the AC persists. Many times I have taken it to the dealership and everyone has smelled it, even the foreman, but then they have the vehicle sit a few days/week and the smell goes away, so they give it back to me (with black marks all over my beige interior on 3 of the 5 times), stating they cannot find anything. Then I drive it a few days and the horrible smell comes back. This has gone on at least 5 times and no one cares to fix it because after sitting a few days at the dealership the smell goes away. I am so upset that no one cares or is doing anything to fix this. I've been outright lied to by the dealership and they just blame someone else. No one is helping. I feel at a loss of what to do. This was supposed to be our family vehicle but had turned into a nightmare. Here is a video of the incident in our garage: https://youtu.be/0zR3sJ6v1A8 https://youtu.be/farLnkDU0Us More

Can't beat the service you will get from Mike Khartibal. My wife and I just recently bought a Telluride from him at Kia of Irvine. He was very informative about what options were available at each trim leve My wife and I just recently bought a Telluride from him at Kia of Irvine. He was very informative about what options were available at each trim level and helped us find the exact car we were looking for, with no pressure. He was very kind and patient. He even let us in the back lot to look at all the color options and trim levels that were not on display in front. We visited several dealerships and returned to work with Mike, as he was the most honest and helpful sales rep we found. When we decided to go with the Prestige X-Pro, Mike held it for us when we had to leave town, plus he ensured that we got a really good deal. If you are in the market for a Kia, I highly suggest you visit Mike in Irvine. More