Kia of Irvine

Mike is amazing. His customer service is like no other. He is personally invested in your complete satisfaction even after you’ve purchased your car. Anything I ever need for my Stinger Mike will help me He is personally invested in your complete satisfaction even after you’ve purchased your car. Anything I ever need for my Stinger Mike will help me get it. Always available by phone. Truly a pleasure to work with More

Don't return calls, can't diagnose. Second time in still not fixed. First time in for over a month, check engine light came on after getting a new engine, within on mile. A week later leaking coolant. They' not fixed. First time in for over a month, check engine light came on after getting a new engine, within on mile. A week later leaking coolant. They've had it three days and still haven't diagnosed it. Won't return call and basically they don't care at all. More

Terrible terrible very shady dealership! Dont buy from here they tell you one price but when your credit is ran they throw extra charges in! Scam not good dealer terrible customer service! here they tell you one price but when your credit is ran they throw extra charges in! Scam not good dealer terrible customer service! More

LOVED working with Ashley Magdrigal in sales and was very happy with the car price and value for trade in! The finance guy was not as pleasant but she was fantastic! happy with the car price and value for trade in! The finance guy was not as pleasant but she was fantastic! More

I had a great experience with Jim Olson in the service department, and I recommend him to anyone that wants to be treated with respect and honesty. I had an issue with KIA they did not want to change the department, and I recommend him to anyone that wants to be treated with respect and honesty. I had an issue with KIA they did not want to change the engine on my 2020 Kia Soul. Jim spoke to Kia and was able to have them put in a new engine at no cost to me. They received the engine from KIA on Thursday, my car was ready Friday at 1pm. If you have a problem and need real honest help, speak to Jim !! He is the man !! I promise you will thank me ! More

This place is a complete joke. What a waist of time, I was having them check the work I paid $300 plus for that didn't help. My temperature gauge wasn't working correctly, they literally tried to say I ha was having them check the work I paid $300 plus for that didn't help. My temperature gauge wasn't working correctly, they literally tried to say I had it on Celsius instead of Fahrenheit, even thought the guy who checking me in looked at it himself. I have a picture showing it was 31 Celsius, when it was 98 degrees out. They never did my oil change and never called me to tell me they didn't do anything to my car. I called at 5 pm and found out. More

Took my 2012 Kia Soul in for a computer recall fix. The next day we were driving at about 50 mph and noticed the car was vibrating to the point I thought I might have a flat tire. I checked the tires to f next day we were driving at about 50 mph and noticed the car was vibrating to the point I thought I might have a flat tire. I checked the tires to find I had two mismatched tires on the front of the vehicle. I have never put mismatched tires on my car. It is hard to believe they would swap a tire out but I don't know what else to think. The only other possibility is someone swapped a tire in my carport on the very night Kia of Irvine worked on my car. Quite a coincidence. Anyway, my front tires were well worn and I intend to replace them tomorrow but I just wouldn't take my car back to this dealership. More

We had a wonderful experience working with Mike. Very honest and upfront. Definitely operates with integrity. Plus, he has a great personality and made the process enjoyable. He worked to help us find th honest and upfront. Definitely operates with integrity. Plus, he has a great personality and made the process enjoyable. He worked to help us find the exact car we wanted (even with limited supplies during Covid microchip shortage). truly a joy to work with and I would not hesitate for a moment to recommend him to family and friends. More

This place is terrible. I dropped my car off for service, and was told it would take 2-2.5 hours. I returned 3 hours later, only to find they hadn't even started on my car. They don't know how to respect a p and was told it would take 2-2.5 hours. I returned 3 hours later, only to find they hadn't even started on my car. They don't know how to respect a person's time. I live in LA and had to take time off work to drive down & wait. I didn't realize I needed to block out a whole day for a simple oil change. Really disappointed and after leasing 2 cars froM this location, and driving a Kia for 7 years now, I'm definitely taking my business elsewhere. More

I bought a new K5 in September 2020 and got the extended warranty, maintenance, etc. Changed my mind and asked to have the warranty and maintenance removed and credited to my account. After several months warranty, maintenance, etc. Changed my mind and asked to have the warranty and maintenance removed and credited to my account. After several months I learned that they did refund the warranty but put the incorrect account number on the check so it was not credited, After 3 calls, KIAMF is working on a correction now but not sure how long it will take. Every time I ask about getting the maintenance refunded (Their coupons only work for their dealership which I wasn't told and I live in San Diego County) I have heard nothing. Now 9 months later I still have not heard if they are planning to finally refund it. My emails are seldom returned. More