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Kia of Irvine

Irvine, CA

4.3
412 Reviews

45 Oldfield

Irvine, CA

92618

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Showing 412 reviews

October 09, 2019

Horrible. Lied to constantly for two days I gave 1 star because I can't give negative Stars. I bought a car and was told that they would deliver it to me the next day. However it is now 48 hou More

by Tim24601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Max Fahim, Danielle Ortega
Oct 09, 2019 -

Kia of Irvine responded

I understand your frustration. I was on the phone with your wife while she screamed at me along with 5 other dealership employees. We explained the charge on the Soul Ev you purchased would not make the trip to you via traditional driving. We then employed a transportation company to pick up the vehicle. I sent your wife a picture of the vehicle with the truck driver. I offered to rent you another car for the day or pay for your Uber/Lyft trips. I apologize if you feel you received bad service. It's the complete opposite. In addition the truck driver was reluctant to complete the job due to the poor treatment from your wife. I had to pay him an additional fee.

Oct 09, 2019 -

Tim24601 responded

My wife did not scream, in fact she dealt with you because she is the nice one. So be glad you dealt with her. You did FINALLY get the car loaded. This was after hearing SINCE Tue at 9am,maybe 930am, that "the truck is on its way and youll get your car today". You respond by denigrating my wife and seem to be aghast that i am upset as you got the car loaded up at 330pm on Wed. Gee wonder why I am upset. Had you told me from the beginning how much of a hassle it would have not purchased from you. Also your attitude is what the real issue is. Had you shown the least amount of actual concern for my situation this couldve been a different experience. You lack of professionalism was appalling. As shown by your excuse laden response. At least I am now done with you. Thats the only good thing about this ordeal. Kia deserves better.

Oct 10, 2019 -

Kia of Irvine responded

It was a long drive for him. 90 miles in los angeles traffic. Traffic is so tough going up that way from south orange county. Have a nice evening.

Oct 12, 2019 -

Tim24601 responded

More excuses?? Cause I had no issue with the driver. I met him we talked, he was fine. YOU were not. YOU did not meet expectations. I told him I hope he DID charge you more, he said he did not. I truly hope you lost money on the delivery. THAT would make me happy. Id even consider raising the star rating LOL

October 09, 2019

Good experience Michael Awada helped me and he was fantastic . Very easy going , friendly and knowledgeable. I didnt Feel any pressure to go with a newer car he helpe More

by Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Awada
Oct 09, 2019 -

Kia of Irvine responded

Reviews like this one make our day, Amanda! It's wonderful to read how Michael provided a stress-free experience when buying your used Kia Sportage. That is our goal! We are delighted you love it and we hope to work with you again here at Kia of Irvine.

October 09, 2019

Solid Service Got a used Kia Optima for a decent price. Watch out for hidden fees as always but they are very professional about it. Z z z More

by kurtis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Farhad Abbassi
Oct 09, 2019 -

Kia of Irvine responded

Thank you for choosing Kia of Irvine, Kurtis! We appreciate your positive feedback and we hope you are enjoying your Kia Optima. If there is anything else you would like to discuss, please feel free to give me a call. Thank you, Danielle Ortega - General Sales Manager - 949-777-2300 ext.163

October 09, 2019

Ask for Jay I bought a car for my daughter from Jay. He delivered everything promised. Fast and easy transaction. Very friendly and professional. I’ll be back to More

by flores99t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 09, 2019 -

Kia of Irvine responded

What a wonderful review! We hope that your daughter is loving her new vehicle. Thank you for your business and see you next time at Kia of Irvine!

October 08, 2019

Good place for Kia lovers After 2,5 years with our Kia Sportage we decided to get new one. The same model, the same color - just a little bit modern one :) Guys found for us ex More

by Eugene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sameer Muhummad, Max Fahim
Oct 08, 2019 -

Kia of Irvine responded

Thank you, Eugene, for stopping by to leave Kia of Irvine an excellent review! Your repeat business is truly appreciated, and we hope you enjoy your new Kia Sportage. Have a great day, and we look forward to seeing you at your first oil change!

October 07, 2019

Awesome Kia dealer I had a great experience yesterday at the Irvine Kia dealership —everyone was very helpful and I quickly was able to lease this beautiful all electric More

by TeresaW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sameer Muhummad
October 07, 2019

Great to deal with This is the 2nd new car I have purchased with them. My first was with Nolan Paden and this one Jeff Jones and Gary helped me with this on. I found the More

by conniebunnett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Jones, Gary
October 06, 2019

New 2019 Kia Niro Plug In Hybrid EX Premium Farhad was helpful and accommodating through every step of the experience, from the test drive at the beginning and post sale spending time to review More

by Niro4Ro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cal, Farhad Abbassi
September 30, 2019

Great sales! Annie was great, she helped me get what i wanted! I will defiantly recommend this dealer to others who wants to be treated like real customer More

by sunghoonc8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annie Cuevas
September 30, 2019

Best dealership experience I’ve ever had Came to get my car serviced and stepped inside to look at the Kia Telluride and see what was available in stock. Was aware of what a hot car the Tellu More

by Carl Cassidy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Fahim, Danielle Ortega
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