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Kia of Irvine
Irvine, CA
392 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 392 reviews
July 02, 2019
A great experience purchasing the Kia Niro Hybrid Great customer service, personable staff. They went out of their way to help us and recommend things based on their own experience. I would absolutely Great customer service, personable staff. They went out of their way to help us and recommend things based on their own experience. I would absolutely recommend! More
by Lk1170
Employees Worked With
Farhad Abbassi
July 01, 2019
The stereotypical used car salesman I found a car from this dealer and the price listed online was the best I could find around ($26,695), so I put a deposit down on the car on a Friday I found a car from this dealer and the price listed online was the best I could find around ($26,695), so I put a deposit down on the car on a Friday and set up an appointment with one of the representatives on Sunday at 3pm to actually see the vehicle. I get there at 2:45 and was informed the sales rep who said he would be there for my appointment didn’t even work on Sunday’s, so already not off to a great start. I decided to go on a test drive anyways and the employee was very nice but was also very new and was unable to answer any of my questions. We get back to the dealer to start talking about pricing and after waiting about 20 minutes, a sales manager comes up with a piece of paper stating they would sell me the car for over $29k after they had already deducted the pitiful $1800 trade in offer for my vehicle that you can find listed all over for $6-8k with even more miles. I told them I was going to be paying for the vehicle in cash and that the offer they gave me was not what I was willing to spend. They then came back with $2200 for my trade in but at this point I walked out. The next day, I call and speak with a different sales manager about the price and I told him my out the door price after the trade in would be the price listed online. About 30 minutes later he calls me back and says the best he can do is $27,074.45 but I would need to come in that day otherwise it was no deal. I couldn’t make it that day and informed the sales manager of such and requested for my deposit back, to which he replied, “Well don’t you want to come down and get it?” I just wanted them to refund the deposit back on the credit card in which I had used initially and eventually this SM said he would have the original sales rep (let’s call him “J” but he was the one who failed to inform me of his day off on Sunday when I initially made the appointment) refund my card. I then texted that individual asking for the refund and was then informed he wasn’t even in the office but asked me to EMAIL HIM MY CREDIT CARD INFORMATION so he could process the refund the next morning. About 2 minutes later, I get a text from the SM saying, “J would process my refund ASAP” even though I was just told BY J PERSONALLY that he wasn’t even there! I then call the dealership hoping to speak with a manager... no one answers and the phone just hangs up. I call back again to speak to someone in a different department than sales and ask to speak with a manager... all the managers were gone but I could try again in 30 minutes. Eventually, J calls me and I tell him I want my refund immediately and inform him of how dissatisfied I was with the entire experience and overall lack of customer service. J apologized and tried his best to smooth things over but then asked, “How much was the deposit again?”... Two days later, I get a text from J asking if I was still interested, to which I replied, “After all of the disservice and overall lack of respect I received from individuals at your business when I was willing to write a check and walkout with a car, unless you can make an offer that I simply cannot refuse, I do not wish to do business with your company now or in the future. I have an OUT THE DOOR number in mind where you take my trade in vehicle and a check and I leave with the CPO stinger, however, I’d like to see what you guys can put together to see whether or not I’d like to give you my business and refer others to you in the future.” He then asks me for my number and it was $25k out the door, they take my vehicle, I write them check, and I leave with the vehicle. We then negotiated to $25.5k and he responded via text that we had a deal. I come in on a Friday to purchase the vehicle and had set up another appointment at 12:30 with J... J was 15 minutes late and first walked up saying that we needed to talk about the price. Ummm we had already established the price yesterday? He said he didn’t remember the price and so I had to show him OUR TEXT MESSAGES FROM LESS THAN 24 HOURS PRIOR. He then says he will need to discuss with his manager (Let’s call him “M” and it was the same sales manager from earlier) even though I thought everything would have already been taken care of since we had made the deal the day before. After 1.5 hours, M comes up and says they couldn’t do $25.5k and that his best price was $26.4k (even though he said earlier that week $27,074 was his best price). As much as I did not want to give them my business due to their lack of customer service, punctuality, commitment, and overall integrity, I realized this was still the best deal I could find in the area for this particular vehicle and we ultimately agreed on $26k. Overall, I am happy with the car but, if possible per, I plan on having all future services conducted elsewhere as I hope to never have to see ANYONE from Kia of Irvine again. When you think of your typical “used car salesman”, Kia of Irvine sales associates are the embodiment and definition of this stereotype. More
by brian.stelmar
Verified CustomerEmployees Worked With
Matt Saadi, Max Fahim, Jerome Prieto
June 30, 2019
Finance mgr deceitful and unethical The finance mgr added $1,400 to the adv, internet price of the car saying it a security system installed on and it was a requirement by insurance for The finance mgr added $1,400 to the adv, internet price of the car saying it a security system installed on and it was a requirement by insurance for dealers to Install it against car theft and it couldn’t be taken off. I went out and asked my salesman to show it to me on the car and before he got to the car he called the sales manager and told him to back off with the false stories. Then they finance manager took off the cost as there was no security system on a base model car in the first place he was just trying to sell me one. He was also a pitbull trying to sell me an extended warranty after I had said numerous times I was not interested. He just kept offering it in different ways. Had to threaten to walk out to get him to stop, not pleasant. Obviously management sanctions these kinds of tactics. Shameful as he is representing state license and registration. More
by ddurbon
Employees Worked With
Sammy Sheikh, Jerome Prieto
June 25, 2019
We Love our new Kia Our Salesman Ron was great. He honored our wishes for a hassle-free experience and our no-haggle price from Costco Auto. Even though we had a proble Our Salesman Ron was great. He honored our wishes for a hassle-free experience and our no-haggle price from Costco Auto. Even though we had a problem with the car, he quickly swapped it out for an identical model. He definitely hustled and took care of us. The Finance guy wasn't so great. He was super-aggressive in trying to sell us a warranty and maintenance plan we told him many times we didn't want. He practically threw the paperwork at me when I firmly told him NO. The dealership was bright and courteous. Rabi was a huge help in setting up our Internet Sale. More
by Bret & Maria
Employees Worked With
Ron Mormile, Rabi Chehade
June 24, 2019
Max is awesome! Max was awesome and super patient throughout the whole process! We needed to check the color of the vehicles a few times and he had no complains! Drov Max was awesome and super patient throughout the whole process! We needed to check the color of the vehicles a few times and he had no complains! Drove us over to the other lot twice just so that we could be sure of the color, and didn't see a single unhappiness in his face. Mas also knows a lot about the car and willingly shared a lot of the information about the vehicle. Definitely will recommend Max to my friends and families. More
by edythe00kick
Employees Worked With
Max Fahim
June 24, 2019
Inconvenient and unprofessional my over all experience was not the best. I felt like it was very disorganized and not convenient for me as the customer. The only reason I feel a litt my over all experience was not the best. I felt like it was very disorganized and not convenient for me as the customer. The only reason I feel a little satisfied is because of your great workers in the service department that I talked to on the phone and Rabi. The times I called the service department to talk about my car they were all so helpful and kind. Rabi in sales has been amazing. He did not make the sale with me on Friday but he helped get me in the door when I was looking into the car I wanted to purchase. He is very personable and kind. I appreciated how he took the initiative to help me this morning as well. He didn't know anything about my car being serviced today but he still wanted to take the step to help me anyways. My sales guy, Tommy, was kind to me but he is very disorganized. He forgot to give me back my insurance card so I had to come back, he asked me to come in on Saturday to get my windshield repaired and he called me to come back on Monday after I dropped off my car to get serviced. It was very inconvenient for me and was a waste of time. He seems new to this work field so I hope that over time he learns and grows from his mistakes. Unfortunately, it had to be me that he made the mistakes with. I usually don't complain but today I was late to work from the inconvenience that I experienced at your store. If I come back in the future, I'd definitely request Rabi to help me. Also, my speakers in my car are blown. I expected my car to be ready to drive off the lot and it's not. The windshield being chipped and my speakers being blown, I don't think I'd recommend someone to come to your store if they didn't know what to look for in a used car before buying it. I hope these things change in your store. More
by Ksileski1
Employees Worked With
Tommy from Sales
June 20, 2019
Great! The salesperson Annie was super helpful and accommodating! She made sure I left with the car I wanted at a price I could afford. Very happy. The salesperson Annie was super helpful and accommodating! She made sure I left with the car I wanted at a price I could afford. Very happy. More
by Tevans2487
Employees Worked With
Annie Cuevas
June 20, 2019
good price on a used car I SAW ADD FOR TRUECAR PRICE ON A JEEP WRANGLER AND CALLED DEALER. WE PAID FOR CAR WITH A CHECK SO NO FINANCING. ANTHONY WAS A PLEASANT SALESMAN WITH 0 I SAW ADD FOR TRUECAR PRICE ON A JEEP WRANGLER AND CALLED DEALER. WE PAID FOR CAR WITH A CHECK SO NO FINANCING. ANTHONY WAS A PLEASANT SALESMAN WITH 0 PRESSURE. HE PROMISED ME FLOOR MATS AND A SECOND KEY.. I DID NOT INSIST ON THESE ITEMS ON A DUE BILL SO WILL SEE IF DEALERSHIP IS AS GREAT AS I THINK IT IS More
by wdb294
Employees Worked With
Anthony Calabrese
June 17, 2019
New Niro purchase Excellent sales staff, Mike. Courteous and Knowledgeable. He was willing to work with my situation. Long check out process 3 hours. Wish that porti Excellent sales staff, Mike. Courteous and Knowledgeable. He was willing to work with my situation. Long check out process 3 hours. Wish that portion was shorter. More
by ROBINULANG
Employees Worked With
Adil Finance staff , Mike Khartibal
June 16, 2019
Great experiance with awesome person I had a very great experience for a first time, Annie she was so helpful and tried to help me base my condition and she spend a lot of time to be able I had a very great experience for a first time, Annie she was so helpful and tried to help me base my condition and she spend a lot of time to be able to get the ca. When I left dealership it was after her office hours. She was awesome. More
by msayehvand
Employees Worked With
Annie Cuevas
