Kia of Irvine

Excellent Service David was very helpful. He worked hard to find us the right preowned car. He made himself available for us. Worked around are schedule which was diffi David was very helpful. He worked hard to find us the right preowned car. He made himself available for us. Worked around are schedule which was difficult. Friendly accurate. Listing to what we need for are budget. Very satisfied with David would highly recomend him and defitily would buy another car from him. Good job David. Tony in finance was also very informative and helpfu More

Excellent experience buying my first car The whole staff was very professional. Buying my first car was a very good experience at Kia of Irvine. I got a great deal. Thank you for making the w The whole staff was very professional. Buying my first car was a very good experience at Kia of Irvine. I got a great deal. Thank you for making the whole process so easy More

Helpful and relaxing My experience at this dealership was particularly a great one. My first time buying a car and everyone there was extremely attentive and patient. Davi My experience at this dealership was particularly a great one. My first time buying a car and everyone there was extremely attentive and patient. David Martinez was very helpful and made me feel comfortable purchasing a car. More

"Shady service department" Do not come here for any service or repair because they will try to pull a fast one on you if you know nothing or little about cars. I came here for a Do not come here for any service or repair because they will try to pull a fast one on you if you know nothing or little about cars. I came here for a simple oil change and tire rotation but all I left with was a $100 oil change. They never rotated my tires and I even tried to show the service advisor "Julio" that the front tires were clearly bald and the back tires were fairly new but he still insisted that they were rotated. I double checked the lug nuts when I got home and noticed that the Plasti dip that were on the lug nuts did not have a single scratch on them indicating that they were never taken off in order to do the rotation. Upon calling them back and pointing out what they did or didn't do, they profusely apologized and offered to give me a $25 refund. This was my first time back here since buying my car a year ago and I will never come back. Even with an appointment I still had to wait 2 hours and all they did was change the oil. I even noticed they snuck in $16 for oil engine treatment and $16 for fuel treatment without bothering to ask me if I wanted to add those to my car. So buyer beware and check to make sure that they actually did the work you used your hard earned money to pay for otherwise they will rip you off and you won't even know it. The worst part was, I took off a half day off work just to come on a weekday and drove 35 miles to get my car serviced and all they had to offer was my measly $25 back for doing a xxxx poor job which took over 2 hrs. Shame on you KIa of Irvine and shame on the service advisor Julio for not stepping up to make sure the job was done properly without the sneaky additional charges. I think one star is way too generous for this place. More

Friendly sales team in and out in less than three hours The sales staff at Kia of irvine were courteous and professional. I got a great deal and the whole process took less than three hours. There was n The sales staff at Kia of irvine were courteous and professional. I got a great deal and the whole process took less than three hours. There was no haggling, they said what they could do and what they could not and did it .I am very satisfied . Thanks for turning what is usually a grievous experience into a pleasurable one. Randy Noe More

See a great price? Better check availability for "just sold" My son and I visited this dealer yesterday (28 Nov) all the way from San Diego county because of the large price differences they were quoting. We me My son and I visited this dealer yesterday (28 Nov) all the way from San Diego county because of the large price differences they were quoting. We met with Sameer and soon found out this was a classic case of "too good to be true". The Kia Optima's that we had seen on TrueCar.com were "just sold" and of course they tried their best to get us into another vehicle for $2000-$3000 more. When we talked to Eric, it was all TrueCar.com's fault because they "didn't update their website". So, let me get this straight - TrueCar.com - a nationwide website is responsible for updating the hundreds of thousands of dealerships (not to mention cars!) when they sell cars...and in no way is it the responsibility of the individual dealership to ensure their own inventory is correct. Rrrriiiigghhhtt.... In addition, Eric also said that "his" site for the dealership was updated every 24 hours. Seriously? Every 24 hours? Since it's probably only a couple key strokes to delete a car off of the website, why 24 hours? How many other people are driving there for the "good deals" that are "just sold" when they arrive - unless this is all part of the game... BTW, I asked to speak to the Internet Sales Manager and had Matt tell me he was a "manager" so I asked for his business card and was "manager" on there anywhere? Did the Internet manager ever come out? You probably know the answer to these by now. Today, (29 Nov) my son sees the exact same make, model, color of Optima he was searching for yesterday - with less mileage - for $1000 less than the one which had 8K MORE mileage they were trying to sell us on Kia of Irvine's own website!!! No call, no text, no nothing. He texts the dealership and of course it's there on the lot. Just out of curiosity I ask him to text them back and see if it's in negotiation so we don't drive up again for nothing. The response - "it's sold". Of course it is. And I'm sure that in the last 20 hours since we left that someone turned in a car with under 20K miles, they went through their 167 point inspection to make it a "certified" car, took pictures and uploaded it to the website!!! STAY AWAY FROM THIS DEALER! These "salesmen" have taken customer service and salesmanship to a new low. I wouldn't give them my money if they were the only Kia dealership in CA! Too bad there isn't an option for ZERO stars. Kia national should be ashamed. More

THEY ADD UNDISCLOSED CHARGES TO THE SALES CONTRACT! LOOK OUT DON'T BUY FROM THEM THEY ARE DISHONEST AND GREEDY! If you dare, read over EVERY line in the sales contract for undisclosed sneaky charges!!! We w DON'T BUY FROM THEM THEY ARE DISHONEST AND GREEDY! If you dare, read over EVERY line in the sales contract for undisclosed sneaky charges!!! We went to see a Kia Sorento we saw online. Everything was fine we were greeted by Victor, he was patient and pleasant. We decided to purchase the car and sat with the finance man Gary. He talked us into buying and most expensive extended warranty service contract and GAP insurance. We were given one quote for both not knowing they were two different products. He also said he only sold the platinum package nothing else. Truth is he only wants to sell the most expensive one. We felt our options were limited. All in all we decided to purchase what he offered. As papers were being signed we were told very little about what we were signing. It was late it was after closing hours and we were told sign here, here, here, here...etc. We left the dealership with a higher payment than we intended but felt we had a great car with great coverage. We got home and began looking over the sales contract and discovered charges that we weren't aware of. We saw a charge of $895 for optional anti theft device and a charge of $80 document processing fee. We called the next morning to discuss this and complain that we never agreed to this anit-theft device nor did we EVER hear anyone say "eight-hundred ninety five dollars" nor point it out on a document. We obviously didn't look over every detailed charge and just focused on the monthly payment, which we expected to include items we discussed such as, price of the car, interest rate, down payment, optional insurance fees, but never did we expect for them to add an undisclosed charge. We spoke to Gary and all he could say was you signed the contract and we don't redo contracts. He didn't want to hear that we caught what he did and how it's not fair and we were scammed. We also decided to cancel the service contract and GAP insurance which according to the contract we are entitled to cancel by submitting a written notice to the dealer. We decided to go to the dealership and submit our cancellation notices in person and get this $895 undisclosed fee canceled. We were greeted by Victor again who over the phone said that extra fee would be taken care of. When we sat with Gary before we submitted our cancellation notices we were greeted with condescending sarcasm and arrogance. He was clearly upset we wanted to cancel the warranty and insurance. When we talked about the refund for the anti-theft device charge he said they can't do anything. He said it comes with car and therefore we had to pay for it if we wanted the car. He didn't want to hear our argument about how the cost of the car should cover everything on the car already and how shady it is to add a charge he clearly knows was undisclosed. Tired of his unprofessional, rude, disrespectful, sarcastic, and insulting comebacks we left to speak to someone else. At this point I was upset because Victor made us believe things would be taken care of he even suggested we take the car back just in case they have to remove the alarm. We then spoke to Eric who explained to us as a sales man they don't mention the fee to customers it's the finance departments business, that's deceiving customers by omission. He also told us they put those alarms on most of their cars and I see it as a way to make sneaky money. They have the lowest prices but scam their customers with hidden charges to make up for it. If the sales man fails to mention this charge don't expect the finance man to mention it. They sit at their desk hoping you sign the contract without looking over the OPTIONAL charges. Looks like the only way to avoid this is catching it before you sign and from what i was told they will look for another car with out an alarm or ask you to come back the next day to pick up the car because they will need to remove it. FEELING EXTREMELY DECEIVED...YOU CANNOT TRUST THEM! All in all, I blame Victor although he was very pleasant and personable, He failed to tell us about this well known practice at this dealership! More

Horrible and unprofessional dealership. Arrogant GM Kia of Irvine. Horrible dealership. Avoid it at all costs. On 8/29/14 I bought a Sorento and I had a horrific sales experience. In summary, on Kia of Irvine. Horrible dealership. Avoid it at all costs. On 8/29/14 I bought a Sorento and I had a horrific sales experience. In summary, on 8/28/14, I was given a written Out the Door Price (OTD) for the car via an email that included 2 rebates; a $1,500.00 Kia [Motors] and $500.00 owner loyalty. I followed up with email and phone calls to ascertain the OTD price and the rebates as well as a cash transaction. Everything was agreed upon by both sides and I set the appointment for the next day at 1:00 pm to purchase the car. When I arrived at the dealership, the internet sales manager insisted immediately on having my social security number which I refused to provide since I was not going to finance it. After he gave me many idiotic reasons for having my financial info, I offered to leave the checks there to be cleared (it was Friday mid day and plenty time to clear them) and come back the next day to get the car. But, the dealership pulled a stunt telling me that I could not get the rebates, as promised, unless I financed a minimum of $7,500.00 and they needed by social security for the financing. I should have walked out but evaluating all my options and the time I would have to spend starting the process all over again with another dealership, stupid me, I gave in to their demands but I felt I was striped naked when I gave them my SS#. To top it all up, they kept playing one delay tactic after another, enjoying themselves and giving thumps up to each other for the sale while they made me wait more than three (3) hours. There was nothing wrong with my credit worthiness and FICO score. After waiting for about 3 hours, I rushed to sign all the papers and get the xxxx out of there only to find out more lies: a) I agreed to get the loan for 3 months, they made the loan for 36 months, I guess to collect more interest b) The price on paper was totally different than the OTD price I was given c) Despite many phone calls to explain to me the paper work, no one is returning phone calls. d) The car was not even washed yet and had to wash it twice but still was dirty inside. On 9/2/14 I received the following email from EH (General Manager/Owner): Dear TXXXXXXX, Congratulations on the purchase of your Kia Sorento. On behalf of Kia of Irvine and myself, please accept our thanks for choosing to purchase your vehicle from us. Please be assured that our interest in your complete satisfaction has only just begun. It is our sincere desire that you are completely satisfied with your vehicle and the service you receive from our dealership. You may be receiving a questionnaire from Kia soon. If you cannot give us a completely satisfied rating for any reason, please call me so we can better serve you as our valued customer. Welcome to our family of customers! We look forward to serving you! Sincerely, EH General Manager Kia of Irvine 45 Oldfield Irvine, CA 92618 (949) 777-2300 I replied to EH’s email and called him several times. Needless to say he never replied to my emails or my phone calls because the number he provided was answered by the dealership. The internet sales manager answered for General Manager that I had to give a satisfactory KIA MOTORS review: “Because it will cost him thousands of dollars and won’t be able to take care of his sick mother and 13 year old sister. Please call me before you fill anything out. XXX-XXX-XXXX. Mr. Internet sales Manager (I will keep you anonymous), I believe that probably you wanted to be honest; make the sale and have a glorious review. You chose, however, to change the price and/or terms of the transaction that you agreed upon. Blame your management for not allowing you to be honest and go through with the deal you promised. I do not believe you made the mistake about the rebates….. especially when you claim to be a very seasoned salesman…… You just went along with your manager’s directives knowing well that you had an unhappy customer who came to purchase the car quickly. You stated that I will loose only $500 rebate while your finance people told me I will loose $1,000 rebate. Some one of the dealership is not telling the truth. Your dealership did not have to play games, and you did not have to tacitly support them. …You could have worked with me to maybe split the small rebate…… You could have asked me ahead of the appointment time to send you the checks to clear them and/or give you my credit card number to charge it……or ask me about my financial information. Instead, you have done nothing but accusing me that I do not understand at all…. that I rushed the process… and I did not read the papers before I signed…..,and I suffered no harm because my interest would only amount to less than $50.00…., and that I was your worst customer…… You claim that you did not deserve a bad review but you did not give me a reason why you deserved a good one. Many people have misfortunes with sick and disabled family members but no one has the right to mistreat people using misfortunes. I feel bad that your salary and bonuses depend upon sales, get people to take KIA financing, and positive ratings to KIA MOTORS surveys but rest assured that integrity and honesty will bring you more sales, bonuses, and glorious reviews. Live and learn. I did. More

Bought my 2011 Sonata from here 5 months ago - finally had to replace tires for the first time. Dealership never gave me the wheel lock key. Called and spoke with KEVIN JONES (dealer GSM) seeking help. Ra had to replace tires for the first time. Dealership never gave me the wheel lock key. Called and spoke with KEVIN JONES (dealer GSM) seeking help. Rather than offering me assistance, tells me that it was 5 months later, they didn't make money on the sale and had they known about the wheel lock key missing - would have added another $1,000 on to the price tag. Really, Kevin? Is that how you choose to represent this dealership and the Kia name? More

I PURCHASED A 2004 RANGE ROVER ON 10JUL2010. I CALLED AND INQUIRED AS I LIVED 250 MILES AWAY. THE OWNERS "ASSISTANT" LEO SAID THE CAR WAS IN GREAT SHAPE, GREAT PAINT, AND EXCELLENT SHAPE ALL AROUND. SO I TOO INQUIRED AS I LIVED 250 MILES AWAY. THE OWNERS "ASSISTANT" LEO SAID THE CAR WAS IN GREAT SHAPE, GREAT PAINT, AND EXCELLENT SHAPE ALL AROUND. SO I TOOK THE PLUNGE AND MADE THE TRIP. I GET TO THE DEALERSHIP AND AM IMMEDIATELY GREETED BY ONE OF THE OWNERS MIKE. AFTER A BRIEF COVVERSATION I TOOK A LOOK AT THE CAR AS THEY WERE DOING MAINTENANCE ON IT. OVER THE PHONE LEO STATED THAT THEIR WAS A NICE SOUND SYSTEM IN THE CAR. WHAT HE DIDN'T MENTION (MY STEREO INSTALLER DISCOVERED) THAT IT WAS ALL HACKED UP AS LEO WAS CUTTING OUT THE ENTIRE SYSTEM WITH A RAZOR BLADE. LONG STORY SHORT THAT IS MY PROBLEM... But I bought this vehicle on 7/10/2010, my bank hasn’t received papers 8/20/2010. I have called and repeatedly spoke with Peter from titling (4 X’s), Mike (owner 5-6 X’s), the pay clerks (3x’s) and a half dozen others since. My lawyer has called and spoke numerous times with Peter, and various others. I also was promised the center caps for the rims (on paper) and NO as you could expect they didn’t deliver. This company has very shady practices, (they have a poor rating on the BBB website); they are rude on the phone, sweet in person but bitter and incompetent liars when the deal is done. They will say ANYTHING to get a deal. It is a shame because they have a very nice facility, great cars but an amazing line of BS. I am still waiting on my papers to go through from their titling department. More