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Kia of Irvine
Irvine, CA
391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 391 reviews
February 08, 2019
Well you can put as much lipstick on a pig as you want but Polishing a turd comes to mind when I think about this dealership... It's clean and overall staff seems helpful but behind the curtain of friendliness Polishing a turd comes to mind when I think about this dealership... It's clean and overall staff seems helpful but behind the curtain of friendliness sits the same misdirected unhelpful staff as seen at kia of orange (which no longer exists... This one probably following suit soon I presume ...) The sales team is good they sell cars , unfortunately the cars lately have had problems (I'm referring to the recalls of engines and other safety concerns ) so no fault of them ... The real problems of the dealership is the service department... They are horrible to deal with if you have anything serious... I despise the rack that they (lower level team members) will purposely transfer your phone call to the wrong person... basically what I'm saying is it's impossible to get ahold of a manager or anybody who can actually make a decision it seems that these lower-level employees are doing this on purpose as to avoid any actual work they might have to perform or get scrutinized for.... Among other problems this dealership is getting it's low 1 star for the service department alone. Thanks mario More
by E-vans
Employees Worked With
Mario ibarra, Erika (not sure), , Max Fahim
February 08, 2019
Sales was great, but finance guy almost blew the deal! I gave this dealership 5 stars because overall they were excellent. Howard Scharr the sales rep answered all my questions and was engaging but not pus I gave this dealership 5 stars because overall they were excellent. Howard Scharr the sales rep answered all my questions and was engaging but not pushy, Howard Scharr gets 5/5. Danielle (Ortega i think?) helped me navigate some details about my deal over the phone and was an absolute pleasure to speak with. Even though she was clearly busy making things happen around the showroom, she took the time to say hello with a warm sincere smile. Danielle gets 5/5 for the customer service. Then we have the finance guy Sammy Sheick... worst experience I have ever had the displeasure of enduring. He was rude, and behaved as if I was keeping him from a lunch date with Kate Upton. Not sure he understands that in order to upsell something you have to use charm, customer service skills, with a pinch of charisma. He decided to go with dumpy attitude and rudeness for his big pitch. This man has the body language of a moody preteen girl. I can understand feeling pressure to upsell warranties, and feeling upset when it doesnt work out. But Mr Sammy decided his best shot to sell me was with negativity and a nasty attitude that rivals Gordon Ramsey. After several minutes of him rudely ordering me through the paperwork, I asked if he could point out were the CPO info was so I could review it. He told me he wasnt going to make any special exceptions on how he does his paperwork, and blew off my concerns entirely. He insisted that I should sign everything and it could be explained by the salesman Howard later. He even went as far as to tell me to hurry up because he had another deal he had to get to next, but he said "not to be rude, but... " so that made it ok right? Every word coming from his mouth was arrogant and had an air of entitlement. If I had not flown in from out of state I would have walked out on the deal. He was that wretched. He has the customer service skills of a morgue worker. Im not sure how he has managed to stay employed acting like that during a business deal. Kia of Irvine can do better than Sammy, there are plenty of people who can do finance and act civilized. He is doing real damage to the long term health of the dealership even if he makes them short term gains. I wonder how many customers have decided they would rather pay more at Carvana or other online retailer than ever deal with Sammy again? Sammy Sheick gets negative five out of five. I feel bad for his co workers most of all, they have to deal with him everyday. The Kia Sorento I got for my wife is great and she loves it. More
by Playzthegame
Verified CustomerEmployees Worked With
Sammy Sheick, Howard Schorr, Danielle Ortega
January 30, 2019
Best Used Car Purchase Experience I interfaced with several people on the management staff including used car manager Kevin and sales person Mike Khartabil and sales manager Jeff. All I interfaced with several people on the management staff including used car manager Kevin and sales person Mike Khartabil and sales manager Jeff. All were very helpful and courteous. The car I bought was in excellent condition with very low miles and for a fair price. They repainted the bumpers and the car looked almost brand new when I picked it up. . More
by Morgan
Employees Worked With
Also Finance Manager David Davila and Used Car Manager Kevin, Rabi Chehade, Mike Khartibal, Danielle Ortega
January 30, 2019
Excellent Experience Everyone at Kia of Irvine, from my sales representative, Sameer, through the sales manager, Razi, were professional and helped me make a decision abo Everyone at Kia of Irvine, from my sales representative, Sameer, through the sales manager, Razi, were professional and helped me make a decision about a car that I really like, even better than my Lexus and Mercedes. The seats are more comfortable. The navigation system is better than Lexus and it has many more features than the Lexus. In Lexus and Mercedes I ruined more charging cables because of their design in placing it in the armchair holder. My Kia Niro Touring gets 520 miles in the 12 gallon tank and uses 87 and not 91 octane. The 10 year, 100,000 warranty and 0 percent interest are hard to beat! I’m very happy with my purchase! More
by hhr
Employees Worked With
Rabi Chehade, Sameer Muhummad
January 28, 2019
Quick & painless I called to make the deal over the phone & the car was ready for us when we arrived. Much friendlier than the other dealership I used to go. I called to make the deal over the phone & the car was ready for us when we arrived. Much friendlier than the other dealership I used to go. More
by TheCrAzian
Employees Worked With
Farhad Abbassi
January 28, 2019
New Lease Farhad Abassi was a real pleasure to work with when getting a new vehicle to lease from Kia of Irvine. He personally showed me how to work everything Farhad Abassi was a real pleasure to work with when getting a new vehicle to lease from Kia of Irvine. He personally showed me how to work everything in my new vehicle and answered all my questions and did all of it with a great attitude. More
by Kara James
Employees Worked With
Farhad Abbassi
January 27, 2019
Low pressure and quick finance Farhad was our sales associate. He responded quickly to my texts and was no nonsense. I appreciate that he never tried to show me cars that were out o Farhad was our sales associate. He responded quickly to my texts and was no nonsense. I appreciate that he never tried to show me cars that were out of my price range. I knew what I wanted and he came through with a great used Kia Sorento. I am very happy with my purchase and the overall experience. Their finance department was well run and it was the fastest car buying experience my husband and I have ever experienced. No drama- they just got it done. More
by chauners89
Employees Worked With
Farhad Abbassi
January 20, 2019
I was very happy with everything. I knew the car that I was working towards. Fahad was amazing. He truly tried to make a deal. I had left and test drive other cars. Came back and start I knew the car that I was working towards. Fahad was amazing. He truly tried to make a deal. I had left and test drive other cars. Came back and started to speak numbers. More
by NickyL123
Employees Worked With
Farhad Abbassi, Max Fahim
January 15, 2019
Renew my lease Super fast and awesome customer service. Very honest and helpful. Worked with me every step of the way to get me into my new 2019 Kia. I will definite Super fast and awesome customer service. Very honest and helpful. Worked with me every step of the way to get me into my new 2019 Kia. I will definitely recommend Farhad to anyone that’s looking to buy/lease a new car. More
by Sherryfardbastan
Employees Worked With
Farhad Abbassi
January 15, 2019
Super happy and satisfied Farhad was so friendly & patient hes the best got us our dream car thank you for your amazing service. Now were starting off 2019 perfectly in our dr Farhad was so friendly & patient hes the best got us our dream car thank you for your amazing service. Now were starting off 2019 perfectly in our dream car!! Cant explain how happy i am!! More
by Ayyycharlieee
Employees Worked With
Farhad Abbassi
